阅读下面材料，在空白处填入适当的内容（不多于3个单词）或括号内单词的正确形式。
Manager: May I help you, Madam?
Customer: Yes, I`m sorry to trouble you, 1. I would really like to change my room.
Manager: I am sorry to hear that. What is the problem?
Customer: We 2. (book) a double room with 3. beach view at 2000 dollars per night, but the room we were given has a garden view. And you know that rooms with the beach view are 15 dollars 4. (high) than those with the garden view, don`t you?
Manager: Yes, I see your point. But Madam, there are only single rooms with the beach view 5. (leave).
Customer:What? It is your mistake---you 6. do something about it!
Manager:How about 7. (change) a room with a city view? It is the same price 8. the room with the beach view.
Customer: I appreciate 9. , but I am really not crazy about a city view. The room would 10. (probable) be noisy at night, with all that traffic outside.
Manager: OK. What do you think if we give you the 15 dollars back?
Customer: That sounds great.
1.but
2.booked
3.a
4.higher
5.left
6.must/have to
7.changing
8.as
9.it/that
10.probably
【解析】
试题分析：本段是旅店经理和顾客之间的一组对话。这位顾客本来预定了一个能看到海景的房间，但是结果却给的是能看到花园风景的房间，对此顾客和经理进行了交涉，结果经理承诺要退还顾客一部分费用作为补偿。
1.’ m sorry ,but …..。类似句型：Excuse me,but ….; I hate to say , but ….等。
2.. booked 考查动词时态。根据下文可知说话人已经预定了房间，所以用过去时，填booked。
3.View是可数名词，所以前面用不定冠词a。句意：我们预定了一个能看到海边风景的双人房间。
4.
5.
6.
7.
8.….as 和….一样的，相同的，填as。句意：它的价格和有海景的房间价格相同。
9.虽然不满意，但是对经理的安排还是表示感激，此处指代经理说的话，所以用it或者that代替。
10.会很嘈杂。
考点：考查语法填空
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