题目列表(包括答案和解析)
So I created a schedule that would ________ my time up between going to class, doing homework and relaxing.
A．fix B．divide C．put D．build
Do you know insurance （保险）? Buying insurance is a 1 by which people can protect themselves 2 large losses. Protection against fire is one kind of insurance. Large numbers of people pay 3 sums of money 4 an insurance company. Although thousands of people have paid for fire insurance, only 5 will lose their homes by fire. The insurance company will pay for these homes 6 the sums of money it has collected.
The first modern fire insurance company was 7 in London, England, in 1666. A great fire had just 8 most of the city, and people wanted to protect against 9 losses. The fire company grew rapidly. 10 other companies were founded in other areas.
Benjamin Franklin helped form the first fire insurance company in America in 1752. He also 11 a new kind of insurance for 12 . The new insurance would offer protection against the loss of crops 13 storm.
In 1759 , Benjamin Franklin helped start 14 new insurance company in America. This company , which offered 15 insurance , collected some money 16 from different men. Although a man died , his family was given a large sum of money. Today , this company is 17 in business.
Over the years, people have 18 from many new kinds of insurance when they have suffered from 19 accidents as car and plane crashes. Tomorrow , almost everyone has 20 kind of insurance.
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I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
C．lack of coop eration between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
B．put up with the rude man ners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
Yifu library was named ______ a businessman devoted to China’s education.
A．in honour of B．instead of C．in favour of D．by means of
For most of the day construction worker Sidney Smith and his brother – in – law Joseph Chambers had been 21 along the banks of Lake Waco with little 22 . Chambers suggested they go home, but Smith 33 that there were still several hours of daylight 24 and there was one other place they might try a bit longer before 25 .
Smith drove his pickup（小货车）a couple of miles along the 26 road to get to the other side of the lake. This road, in the truest sense, was a path wagging in the heavy 27 area. Even with the sun still high in the cloudless sky, the 28 of trees formed a leafy 29 over the road and it suddenly seemed 30 in the evening.
“A guy could get lost and nobody would ever find him,” said Chambers.
Smith smiled, “We’re 31 there.” He said. A few seconds later, the smile was 32 from his face.
“What the hell is that?”
He braked to a stop. Less than twenty feet away was what appeared to be a 33 .
For several minutes the two men sat in the pickup 34 to decide whether they had happened to 35 someone’s bad practical joke or something far more serious. Smith with his brother-in-law got out of the pickup and 36 walked towards that thing some distance before them.
It was a young man who was already dead. They had got to tell 37 . Back into the pickup, Smith backed the pickup down the road 38 he could turn around, then 39 back. With the dead young man still on his mind, Smith felt as if he was going to be sick. God, how he 40 they had given up fishing and gone home early.
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