No matter how long your life is, you will, at best, be able to read only a few books of all that have been written, and the few you do read should include the best. You can be pleased with the fact that the number of such is relatively small.
It is to be expected that the selections will change over time. Yet there is a surprising uniformity (一致性) in the lists which represent the best choices of any period. In every age, the list makers include both ancient and modern books in their selections, and they always wonder whether the moderns are up to the great books of the past.
What are the signs by which we may recognize a great book? The four I will mention may not be all there are, but they are the ones I’ve found most useful in explaining my choices over the years.
Great books are probably the most widely read. They are enduring best sellers. Gone with the Wind has had relatively few readers compared to the plays of Shakespeare or Don Quixote. It would be reasonable to estimate that Homer Iliad has been read by at least 25,000,000 people in the last 3000 years.
Great books are popular, not pedantic. They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.
Great books are always contemporary, the most readable and instructive.
Great books deal with the continuously unsolved problems of human life. There are mysteries in the world that mark the limits of human knowing and thinking. Inquiry not begins with wonder, but usually ends with it also. Great minds acknowledge mysteries only honestly. Wisdom is encouraged, not destroyed, by understanding its limitations.
【小题1】Which is not the criterion in the following when considering a great book?

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

    Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

    Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

    Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

    Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

    Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Importance of dealing with customer complaints.

B. Effects of customer complaints on business.

C. Tips for handling complaints from customers.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with                   B. are really quite annoying

C. can actually be avoided                 D. are sometimes beneficial

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. touching        B. believable          C. attractive         D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint attentively.

No matter how long your life is, you will, at best, be able to read only a few books of all that have been written, and the few you do read should include the best. You can be pleased with the fact that the number of such is relatively small.

It is to be expected that the selections will change over time. Yet there is a surprising uniformity (一致性) in the lists which represent the best choices of any period. In every age, the list makers include both ancient and modern books in their selections, and they always wonder whether the moderns are up to the great books of the past.

What are the signs by which we may recognize a great book? The four I will mention may not be all there are, but they are the ones I’ve found most useful in explaining my choices over the years.

Great books are probably the most widely read. They are enduring best sellers. Gone with the Wind has had relatively few readers compared to the plays of Shakespeare or Don Quixote. It would be reasonable to estimate that Homer Iliad has been read by at least 25,000,000 people in the last 3000 years.

Great books are popular, not pedantic. They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.

Great books are always contemporary, the most readable and instructive.

Great books deal with the continuously unsolved problems of human life. There are mysteries in the world that mark the limits of human knowing and thinking. Inquiry not begins with wonder, but usually ends with it also. Great minds acknowledge mysteries only honestly. Wisdom is encouraged, not destroyed, by understanding its limitations.

1.Which is not the criterion in the following when considering a great book?

A. Although not a best seller, it must be the most widely read．

B. A great book can be read without any effort．

C. Great books are never out of date．

D. Great books will not disappoint you if you try to read them well．

2.According to the author, Gone with the Wind is      .

A. a best seller                      B. disliked by readers who like Shakespeare

C. read more often than Don Quixote    D. a great book

3. In the passage the underlined word “pedantic” means         ．

A. showing the feelings, esp., those of kindness, which people are supposed to have

B. serving as practical examples

C. being elementary

D. paying too much attention to details in books

4.The best title for this passage is         .

A. Great Books in Your Life                 B. Great Books in Your Specialty

C. How to Find a Great Book?                D. What Is a Great Book?

    No matter how long your life is, you will, at best, be able to read only a few books of all that

Have been written, and he few you do read should include the best. It is to be expected that the selections will change over time. Yet there is a surprising uniformity（一致）in the lists which represent the best choices of any period.

What are the signs by which we may recognize a great book? The four I will mention may not be all there are, but they are the ones I’ve found most useful in explaining my choices over the years.

Great books are probably the most widely read. They are not bet sellers for a year or two. But they are long lasting ones. Gone With the Wind has had relatively few readers compared to the plays of Shakespeare or Don Quixote. It would be reasonable to estimate that Homer Iliad（《伊利亚特》）has been read by at least 25,000,000 people in the last 3000 years.

Great books are popular, not pedantic（书生气的）.They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.

Great books are always contemporary, the most readable and instructive.

Great books deal with the persistently unsolved problems of human life. There are genuine mysteries in the world that mark the limits of human knowing and thinking. Great minds acknowledge mysteries honestly. Wisdom ins strengthened, not destroyed, by understanding its limitations.

67．Which is NOT the standard in the following when evaluating a great book?

       A．Although not a best seller, it must be the most widely read.

       B．It can be read without much relevant knowledge.

       C．Great books are never out of date.

       D．Great books will not disappoint you.

68．According to the author, Gone With the Wind is        .

       A．sure to enjoy a large number of readers in the long run

       B．disliked by readers who like Shakespeare

       C．not a great book because of the few readers

       D．read more often than Don Quixote

69．After reading the passage, we can infer that        .

       A．different periods have different lists of great books because there are many books for people to choose from

       B．if you don’t read an elementary textbook, you may have difficulty in understanding in   understanding an advanced one

       C．Homer Iliad must be a best seller when it came out

       D．great books often deal with unsolved problems of human life for the writers have confidence in settling them

70．The best title for this passage is         .

       A．Great Books in Your Life       B．Great Books in Your Specialty

       C．How to Find a Great Book      D．What Is a Great Book

No matter how long your life is, you will, at best, be able to read only a few books of all that have been written, and the few you do read should include the best. You can be pleased with the fact that the number of such is relatively small.
It is to be expected that the selections will change over time. Yet there is a surprising uniformity (一致性) in the lists which represent the best choices of any period. In every age, the list makers include both ancient and modern books in their selections, and they always wonder whether the moderns are up to the great books of the past.
What are the signs by which we may recognize a great book? The four I will mention may not be all there are, but they are the ones I’ve found most useful in explaining my choices over the years.
Great books are probably the most widely read. They are enduring best sellers. Gone with the Wind has had relatively few readers compared to the plays of Shakespeare or Don Quixote. It would be reasonable to estimate that Homer Iliad has been read by at least 25,000,000 people in the last 3000 years.
Great books are popular, not pedantic. They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.
Great books are always contemporary, the most readable and instructive.
Great books deal with the continuously unsolved problems of human life. There are mysteries in the world that mark the limits of human knowing and thinking. Inquiry not begins with wonder, but usually ends with it also. Great minds acknowledge mysteries only honestly. Wisdom is encouraged, not destroyed, by understanding its limitations.

1. 1.

   Which is not the criterion in the following when considering a great book?

   1. A.
      Although not a best seller, it must be the most widely read.
   2. B.
      A great book can be read without any effort.
   3. C.
      Great books are never out of date.
   4. D.
      Great books will not disappoint you if you try to read them well.
2. 2.

   According to the author, Gone with the Wind is     .

   1. A.
      a best seller
   2. B.
      disliked by readers who like Shakespeare
   3. C.
      read more often than Don Quixote
   4. D.
      a great book
3. 3.

   In the passage the underlined word “pedantic” means        .

   1. A.
      showing the feelings, esp., those of kindness, which people are supposed to have
   2. B.
      serving as practical examples
   3. C.
      being elementary
   4. D.
      paying too much attention to details in books
4. 4.

   The best title for this passage is        .

   1. A.
      Great Books in Your Life
   2. B.
      Great Books in Your Specialty
   3. C.
      How to Find a Great Book?
   4. D.
      What Is a Great Book?