A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

B
I love charity（慈善） shops and so do lots of other people in Britain because you find quite a few of them on every high street．The charity shop is a British institution, selling everything from clothes to electric goods, all at very good prices．You can get things you won’t find in the shops anymore．The thing I like best about them is that your money is going to a good cause and not into the pockets of profit-driven companies, and you are not damaging the planet, but finding a new home for unwanted goods.
The first charity shop was opened in 1947 by Oxfam．The famous charity’s appeal to aid postwar Greece had been so successful it had been flooded with donations（捐赠物）．They decided to set up a shop to sell some of these donations to raise money for that appeal．Now there are over 7,000 charity shops in the UK．My favourite charity shop in my hometown is the Red Cross shop, where I always find children’s books, all 10 or 20 pence each.
Most of the people working in the charity shops are volunteers, although there is often a manager who gets paid．Over 90% of the goods in the charity shops are donated by the public. Every morning you see bags of unwanted items outside the front of shops, although they don’t encourage this, rather ask people to bring things in when the shop is open.
The shops have very low running costs: all profits go to charity work．Charity shops raise more than ￡110 million a year, funding（资助）medical research, overseas aid, supporting sick and poor children, homeless and disabled people, and much more．What better place to spend your money? You get something special for a very good price and a good moral sense．You provide funds to a good cause and tread lightly on the environment.
45．The author loves the charity shop mainly because of _______.
A．its convenient location        B．its great variety of goods
C．its spirit of goodwill       D．its nice shopping environment
46．The first charity shop in the UK was set up to ____.
A．sell cheap products         B．deal with unwanted things
C．raise money for patients      D．help a foreign country
47．Which of the following is TRUE about charity shops?
A．The operating costs are very low.      B．The staff are usually well paid.
C．90% of the donations are second-hand.  D．They are open twenty-four hours a day.
48．Which of the following may be the best title for the passage?
A．What to Buy a Charity Shops.
B．Charity Shop: Its Origin & Development.
C．Charity Shop: Where You Buy to Donate.
D．The Public’s Concern about Charity Shops.

A lot of management training is given each year for Circle K corporation, a national chain of convenience stores. Among the topics we address in our course is the retention(保护力) of quality employees－a real challenge to managers when you consider the pay scale(标准) in the service industry. During these discussions, I ask the participants, “What has caused you to stay long enough to become a manager?” Some time later, a new manager took the question and slowly, with her voice almost breaking, said, “It was a $ 19 baseball glove.”

     Cynthia told the group that she originally took a Circle K clerk job as an temporary position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was worried and confused.

     Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

    The thoughtfulness, emphasis and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays.

49. Among many of the problems in the service industry, talked about in this passage, is ______.

   A. how to ensure his employees’ high pay    

   B. how to attract more customers

C. how to look carefully after the employees

D. how to keep the good employees from leaving

50. A new manager, Cynthia would do her job well in keeping quality employees because she ______.

A. had mastered all the courses for the manager.

B. had already formed good relationship with the employees

C. knew the way how to deal with her employees

D. had her own personal experience

51. This passage shows us that to run a business well it is necessary for managers to let their employees know ______.

how much they can get for their job       

B. what good positions they can get later

they are very important to the business     

D. they are nice as well as useful

52. The story told in this passage tells us the employees care about ________.

   A. only how large a pay they can get      

   B. love from the managing people rather than only money

   C. if their children could be properly taken care of

 D. what position they can be offered

B

       I love charity（慈善） shops and so do lots of other people in Britain because you find quite a few of them on every high street．The charity shop is a British institution, selling everything from clothes to electric goods, all at very good prices．You can get things you won’t find in the shops anymore．The thing I like best about them is that your money is going to a good cause and not into the pockets of profit-driven companies, and you are not damaging the planet, but finding a new home for unwanted goods.

       The first charity shop was opened in 1947 by Oxfam．The famous charity’s appeal to aid postwar Greece had been so successful it had been flooded with donations（捐赠物）．They decided to set up a shop to sell some of these donations to raise money for that appeal．Now there are over 7,000 charity shops in the UK．My favourite charity shop in my hometown is the Red Cross shop, where I always find children’s books, all 10 or 20 pence each.

       Most of the people working in the charity shops are volunteers, although there is often a manager who gets paid．Over 90% of the goods in the charity shops are donated by the public. Every morning you see bags of unwanted items outside the front of shops, although they don’t encourage this, rather ask people to bring things in when the shop is open.

       The shops have very low running costs: all profits go to charity work．Charity shops raise more than ￡110 million a year, funding（资助）medical research, overseas aid, supporting sick and poor children, homeless and disabled people, and much more．What better place to spend your money? You get something special for a very good price and a good moral sense．You provide funds to a good cause and tread lightly on the environment.

45．The author loves the charity shop mainly because of _______.

     A．its convenient location         B．its great variety of goods

     C．its spirit of goodwill         D．its nice shopping environment

46．The first charity shop in the UK was set up to ____.

     A．sell cheap products           B．deal with unwanted things

     C．raise money for patients       D．help a foreign country

47．Which of the following is TRUE about charity shops?

     A．The operating costs are very low.      B．The staff are usually well paid.

     C．90% of the donations are second-hand.  D．They are open twenty-four hours a day.

48．Which of the following may be the best title for the passage?

     A．What to Buy a Charity Shops.

     B．Charity Shop: Its Origin & Development.

     C．Charity Shop: Where You Buy to Donate.

D．The Public’s Concern about Charity Shops.

                             D

I love charity(慈善) shops and so do lots of other people in Britain because you find quite a few of them on every high street. The charity shop is a British institution, selling everything from clothes to electric goods, all at very good prices. You can get things you won't find in the shops anymore. The thing I like best about them is that your money is going to a good cause and not into the pockets of profit-driven companies, and you are not damaging the planet, but finding a new home for unwanted goods.

The first charity shop was opened in 1947 by Oxfam. The famous charity's appeal to aid postwar Greece had been so successful it had been flooded with donations(捐赠物). They decided to set up a shop to sell some of these donations to raise money for that appeal. Now there are over 7,000 charity shops in the UK. My favourite charity shop in my hometown is the Red Cross shop, where I always find children's books, all 10 or 20 pence each.

Most of the people working in the charity shops are volunteers, although there is often a manager who gets paid. Over 90% of the goods in the charity shops are donated by the public. Every morning you see bags of unwanted items outside the front of shops, although they don't encourage this, rather ask people to bring things in when the shop is open.

The shops have very low running costs: all profits go to charity work. Charity shops raise more than ￡110 million a year, funding（资助）medical research, overseas aid, supporting sick and poor children, homeless and disabled people, and much more. What better place to spend your money? You get something special for a very good price and a good moral sense. You provide funds to a good cause and tread lightly on the environment.

69. The author loves the charity shop mainly because of _______.

   A. its convenient location             B. its great variety of goods

   C. its spirit of goodwill              D. its nice shopping environment

70. The first charity shop in the UK was set up to ____.

   A. sell cheap products               B. deal with unwanted things

   C. raise money for patients           D. help a foreign country

71. Which of the following is TRUE about charity shops?

   A. The operating costs are very low.

   B. The staff are usually well paid.

   C. 90% of the donations are second-hand.

   D. They are open twenty-four hours a day.

72. Which of the following may be the best title for the passage?

   A. What to Buy a Charity Shops.

   B. Charity Shop: Its Origin & Development.

   C. Charity Shop: Where You Buy to Donate.

   D. The Public's Concern about Charity Shops.