题目列表(包括答案和解析)
| 任务型读写 请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词. 注意:每个空格只填1 个单词. Customer service refers to the way that companies behave towards their customers. It's the quality of service that determines whether the customer remains with the company. However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers. So customer service is vital and you should know how to improve it. First of all, you need to realize how important the customers are. It's they who are the boss, and it's because of them that you get your pay checks. So do take your customers seriously. Finding out the needs of the customers is another important customer service tip. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide.Understand how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want. Making customers feel they are important is an excellent way to serve them better. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way. In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a "thank you". If customers are angry, let them express their anger completely. Never interrupt or start speaking until they've finished. Once they've finished speaking, try to calm them down by apologizing. In a word, always remember that if the customers remain happy, you'll be in business.
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| Walking is the best and the cheapest way to lose weight. The best time to walk to lose weight is in the early morning in fresh air, because it has many benefits. Firstly, it doesn't disturb your daily routine activities.Secondly, it does not only help lose weight, but it's also useful for good health. Thirdly, you won't get an excuse that you didn't get time to go for your workout due to your tight schedule. It's scientifically proved that walking in the early morning to lose weight helps you to burn calories faster than at any time of the day.Having a good morning walk and then a healthy breakfast can help to increase the metabolism (新陈代谢) of your body. As the metabolism increases, you burn more calories. The first thing to do is to set up a goal that you want to achieve. Therefore, work out a walking routine. At first, start walking three times a week, and then slowly increase it to five times a week. It's advisable not to overdo walking, as it can have side effects on the body. Here are certain easy steps that you need to follow when you start your daily walking routine. Warm-up is an important activity that is to be done before you start to do any kind of exercise. A light warmup period of about 15 minutes is enough. It will warm up your muscles and avoid any injury to your body. Exercising without warmup can be dangerous and must be avoided. Make sure that you don't stop anywhere in between your 30 or 45 minutes' walk. Slow down if necessary. Stopping in your walk won't help you. Instead, slowing down your speed will help to burn more calories. While walking, take long strides (步伐) and swing your arms in a rhythm.This will use up muscles and help burn more calories. In a word, regularity and correctness in walking is the key to success. Best of luck！ | ||||||||||||||
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There are many advantages of smiling. It can not onlymake us happy, but also______(使高兴；使满意)others. 1.___________
If we smile at life, life will smile on us in r______. So I want 2.__________
to smile at all whenever and wherever ________. 3.____________
First, I would like to smile at my parents b________ they have 4.____________
given me life and take all the t_________ to bring me up. 5.____________
They arrange almost everything for me. ________ their help, 6.____________
I have made great p_________. I would like to say “Thank you” 7.____________
to them with a smile. Then my smile should go to myself, for only in this way can I gain more ___________(信心) 8._____________
in smiling my troubles away and live a better ______. 9._____________
In a word, let’s ________ (迎接)every day with a smile. Tomorrow is another day.
10._____________
第一节，短文改错（共10小题；每小题1分，满分10分）
以下标有题号的每一行均有一个错误，请找出，并按下列情况改正；
此行多一个词；把多余的词用斜线（\）划掉，在该行右边横线上写出该词，并也用斜线划掉。
此行缺一个词：在缺词处加一个漏字符号（^），在该行右边横线上写出该加的词。
此行错一个词：在错的词下划一横线，在该行右边横线上写出改正后的词。
注意：请在答题卡上作答。
Here is my idea about bow a friend is like. Firstly, 76. ____________
a friend is somecone you can share your secrets. If you 77. ____________
tell himse secret, never will he talks about it with anybody 78. ____________
else. Besides, a friend is always good listener when you 79. ____________
need one. Afther hear your sad stories, he will say some 80. ____________
words that is nice and warm. Still, your happiness makes 81. ____________
him happily too. What’s more, a good friend is willing to 82. ____________
offer the help to which you need, or can at least give you 83. ____________
some advices, In a word, friends are those you like and 84. ____________
trust, and you will anioy every minute that. you spent with 85. ____________
them.
The word “conservation” has a thrifty meaning. To conserve is to save and protect, to leave what we ourselves enjoy in such a good condition that others may also share the enjoyment. Our forefathers had no idea that human population would increase faster than the supplies of raw materials: most of them, even until very recently, had the foolish idea that the treasures were “limitless” and could “last forever”. Most of the citizens of earlier generations knew little or nothing about the complicated and delicate system that runs all through nature, and which means that, as in a living body, an unhealthy condition of one part will sooner or later be harmful to all the others.
Fifty years ago, nature study was not part of school work; scientific forestry was a new idea; wood was still cheap because it could be brought in any quantity from distant woodlands; soil destruction and river floods were not national problems; nobody had yet studied long-term climatic cycles in relation to proper land use; even the word “conservation” had nothing of the meaning that it has for us today.
For the sake of ourselves and those who will come after us, we must now set about correcting the mistakes of our forefathers. Conservation should be made part of everybody's daily life. To know about the water table (水位) in ground is just as important to us as a knowledge of the basic math formulas(公式). We need to know why all watersheds (上游集水区) need the protection of plant life and why the running current of streams and rivers must be made to give their full benefit to the soil before they finally escape to the sea. We need to be taught the duty of planting trees as well as of cutting them. We need to know the importance of big, grown trees, because living space for most of man's fellow creatures on this planet is figured not only in square measure of surface but also in cubic（立方体的） volume above the earth. In a word, it should be our goal to restore as much of the original beauty of nature as we can.
【小题1】The author's attitude towards the use of natural resources is_________.
| A．positive | B．uninterested | C．optimistic | D．critical |
| A．they had no idea about scientific forestry |
| B．they had little or no sense of environmental protection |
| C．they were not aware of the importance of nature study |
| D．they had no idea of how to make good use of raw materials |
| A．we plant more trees |
| B．natural sciences be taught to everybody |
| C．environmental education be given to everybody |
| D．we return to nature |
| A．Our living space on the earth is getting smaller and smaller. |
| B．Our living space should be measured in cubic volume. |
| C．We need to take some measures to protect space. |
| D．We must preserve good living condition for both birds and animals. |
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