There is an old saying：No one thinks he’s a bad driver. Here’s an updated 21st century version: No one thinks he sends annoying (令人烦恼的) e-mails.
But, plenty of us do.
A Princeton University research found that 22 per cent of Americans say e-mail has added to their work pressures and caused misunderstandings. Here’s a guide on e-mail etiquette (礼节) to help you avoid being annoying.
Experts say there are three types of e-mails with different rules-close friends, office and public e-mails.
The close friends e-mail
You can send your lover, your closest friends and your siblings (brothers and sisters) anything, from jokes to “you got to see this!”. But bear in mind that not everyone shares your sense of humour and you may expose them to viruses.
The office e-mail
Don’t add to people’s workload. Keep e-mails short and to the point.
◆Make the subject line factual and brief.
◆Write in clear, concise (简练的) sentences.
◆Provide your name and phone number at the end.
The public e-mail
Occasionally we have to send an e-mail to a group of people. If possible, write your public e-mails with a who, what, when, where structure. For example:
Who: All members of the soccer team
What: Team photo
When: Saturday, March 25, at noon
Where: Playing field 2.
Finally, before you hit “Send”, check the following:
◆Is the e-mail a “flame”? Never send an e-mail in anger, It could stay around forever and haunt (萦绕心头) your professional and personal life.
◆Check the “To” field. Is this really who you want to send the message to?
◆Spell-check the message. Does it have an error that can affect you badly?
68. The writer may want to tell the reader that _____.
A. mails online are often sent to wrong places
B. different e-mails should be written in different ways
C. sending office e-mails is sure to add to people’s workload
D. the public e-mail is usually sent to a large number of people
69. According to the writer, _____.
A. e-mails with some misspellings may hurt the receiver
B. before sending an e-mail, the sender should ask someone to check it
C. jokes sent to a close friend online sometimes may be harmful
D. about 80％ of Americans like sending and receiving e-mails
70. If an e-mail is a “flame”, the sender of it must be very _____ at the moment.
A. angry                         B. excited              C. worried                     D. disappointed

While it is impossible to live completely free of stress, it is possible to prevent stress as well as reduce its effect when it can’t be avoided．   76    

●    77    When you are nervous，angry or upset, try releasing the pressure through exercise or physical activity．Running, walking, playing tennis, and working in your garden are just some of the activities you might try．

●Take care of yourself

    78   If you easily get angry and can’t sleep well enough, or if you’re not eating properly, it will be more likely that you will fall into stressful situations．If stress repeatedly keeps you from sleeping, you should consult a doctor．

●Make time for yourself

Schedule time for both work and entertainment．Don't forget, play can be just as important to your overall well-being as work．    79   Go window-shopping or work on a hobby．Allow yourself at least a half hour each day to do something you enjoy．

●    80   

Stress can result from disorganization and a feeling that “there’s so much to do, and not enough time”．Trying to take care of everything at once can be too much for you and as a result, you may not achieve anything．Instead, make a list of everything you have to do, then do one thing at a time, checking off each task as it is completed．Set out to do the most important task first．

E．You need a break from your daily routine to just relax and have fun．

F．You could smile to yourself in front of a mirror every day．

G．The following are suggestions for ways to deal with stress．

There is an old saying：No one thinks he’s a bad driver. Here’s an updated 21st century version: No one thinks he sends annoying (令人烦恼的) e-mails.

But, plenty of us do.

A Princeton University research found that 22 per cent of Americans say e-mail has added to their work pressures and caused misunderstandings. Here’s a guide on e-mail etiquette (礼节) to help you avoid being annoying.

Experts say there are three types of e-mails with different rules-close friends, office and public e-mails.

The close friends e-mail

You can send your lover, your closest friends and your siblings (brothers and sisters) anything, from jokes to “you got to see this!”. But bear in mind that not everyone shares your sense of humour and you may expose them to viruses.

The office e-mail

Don’t add to people’s workload. Keep e-mails short and to the point.

◆Make the subject line factual and brief.

◆Write in clear, concise (简练的) sentences.

◆Provide your name and phone number at the end.

The public e-mail

Occasionally we have to send an e-mail to a group of people. If possible, write your public e-mails with a who, what, when, where structure. For example:

Who: All members of the soccer team

What: Team photo

When: Saturday, March 25, at noon

Where: Playing field 2.

Finally, before you hit “Send”, check the following:

◆Is the e-mail a “flame”? Never send an e-mail in anger, It could stay around forever and haunt (萦绕心头) your professional and personal life.

◆Check the “To” field. Is this really who you want to send the message to?

◆Spell-check the message. Does it have an error that can affect you badly?

68. The writer may want to tell the reader that _____.

A. mails online are often sent to wrong places

B. different e-mails should be written in different ways

C. sending office e-mails is sure to add to people’s workload

D. the public e-mail is usually sent to a large number of people

69. According to the writer, _____.

A. e-mails with some misspellings may hurt the receiver

B. before sending an e-mail, the sender should ask someone to check it

C. jokes sent to a close friend online sometimes may be harmful

D. about 80％ of Americans like sending and receiving e-mails

70. If an e-mail is a “flame”, the sender of it must be very _____ at the moment.

A. angry                         B. excited              C. worried                     D. disappointed

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，并将答案写在Ⅱ卷上。选项中有两项为多余选项。

Doctors say anger can be an extremely damaging emotion, unless you learn how to deal with it. They warn that anger can lead to heart disease, stomach problems, headaches, emotional problems and possibly cancer.

 ___1.___ Some people express anger openly in a calm reasonable way. Others burst with anger, and scream and yell. But other people keep their anger inside. They can not or will not express it. This is called repressing anger.

For years many doctors thought that repressing anger was more dangerous to a person’s health than expressing it. They said that when a person is angry, the brain releases the same hormones (荷尔蒙). They speed the heart rate, raise blood pressure, or sugar into the blood, etc. ___2.___

Some doctors say that both repressing and expressing anger can be dangerous. They believe that those who express anger violently may be more likely to develop heart disease, and they believe that those who keep anger inside may face a greater danger of high blood pressure.

___3.___ They say the first step is to admit that you are angry and to recognize the real cause of the anger, then decide if the cause is serious enough to get angry about. If it is, they say, “___4.___ Wait until your anger has cooled down and you are able to express yourself calmly and reasonably.”

Doctors say that a good way to deal with anger is to find humor in the situation that has made you angry. ___5.___

A. In general the person feels excited and ready to act

B. They said that laughter is much healthier than anger.

C. Expressing anger violently is more harmful than repressing it

D. Anger may cause you a cancer.

E. Do not express your anger while angry.

F. Anger is a normal emotion that we all feel from time to time.

G. Doctors say the solution is learning how to deal with anger.

Don’t get mad--- get promoted
When it comes to succeeding at work, conventional wisdom says you should check your emotions at the door. But Anne Kreamer, the author of the new book It’s Always Personal, disagrees. “It reduces people’s ability to bring their best selves to their work,” she says. ___1___ Here’s how to turn your emotions into opportunities.
__2___
How to get promoted: Engage in joint（联合的）problem solving.
Losing your temper at work is “universally uncool,” say Kreamer. But opening your emotional floodgates strategically can lead to solutions if both sides are willing to work together. ___3___ “The specific time and private space establishes boundaries so you have a greater chance of achieving a constructive outcome and maintaining the relationship,” Kreamer adds.
I feel: Afraid and anxious.
How to get promoted: Improve planning skills.
___4___ Identify what’s behind your fear and take specific action --- ask your manager for details and take on some responsibilities. You’ll calm down and do a better job. “No boss minds helping an eager employee learn something new, but every boss hates having to deal with a bungled（搞糟了的） project,” says Kreamer.
I feel: Happy.
How to get promoted: Increase creativity and productivity.
When you’re in a positive mood, your brain activity actually shifts, says Kreamer. “Your focus deepens, and your dopamine（多巴胺） levels increase. ___5___”