RichardSolo 1800 Rechargeable Battery

In just minutes a day, plug in and charge your iPhone quickly!

Just plug RichardSolo 1800 into your iPhone once or twice a day, for fifteen minutes, and keep your iPhone charged up. At your desk, or at dinner, plug RichardSolo into iPhone to instantly transfer charge. No more battery worries. RichardSolo will charge iPhone to full 1.5 times, and it is good for 3-5 years of recharges.

Use the iPhone while charging it. Even charge the RichardSolo 1800 and iPhone together at the same time. Take only one charger when traveling and wake up in the morning with the RichardSolo and the iPhone charged.

RichardSolo 1800 is largest in its class and holds its charge for months. Works with almost all iPhone cases.

Your satisfaction is guaranteed, with our 30-day return privilege. If you’re not satisfied for any reason, we’ll email you a pre-paid return label.

Actual customer comments:

To have your company exhibit such good service is unbelievably refreshing. — P.S.

This is what I call great customer support. I wish more companies would figure this out these days. Thank you so much. — D.C.

You have provided me one of the best services I have ever seen on any online/ telephone shopping. — T.K.

You must have the fastest processing and shipping in the industry!! — M.C.

This is the best customer service experience I have had in a long time. — L.L.

I’ve read online about your amazing customer service, and I must say I’m now a true believer. — B.L.

1.How long does it take the battery to charge up an iPhone?

A. 15 minutes.     B. 30 minutes.    C. 1.5 hours.     D. 3 hours.

2.What is special about the battery?

A. It is built in an iPhone.

B. It is the smallest of its kind.

C. It can also be used as a charger.

D. It keeps power for about 30 days.

3.Who mentions the transporting of the battery?

A. P.S.            B. B.L.           C. M.C.           D. T.K.

4.The customer comments on the battery are mainly about its _______.

A. quality         B. service        C. function       D. shopping

Six Hours Free Parking

If you spend $ 100 or more in our stores you will receive six hours of free parking. When you have spent＄100 or more , just take this coupon(赠券) and your receipts to the customer service desk on level 4．They will stamp you parking ticket to allow 6 hours of free parking．
Win a＄1000 CD Collection
Win your choice of＄1000 worth of CDs from JB Music Store．Just buy any two CDs and your name will go into the competition ．Select your own prize from our wide variety of rock , pop , jazz , and classical music．Competition ends November 14 ．Prize drawn on November 21．Check store for more information
Buy One , Get One Free
Buy one shirt or tie at Daniel’s Menswear , and get another shirt or tie of the same value free．Choose from any of our dress shirts and we will give you another one at no cost．Hurry ! Offer ends November 14．Offer limited to one per customer．
Free Soft Drink
Buy any meal for at least $6 at Mike’s Café, and receive a free soft drink．We serve the best fast food in the Shopping Centre．Come in and try our delicious meals and our excellent service．You won’t be disappointed! Free soft drink offer ends November 14．
【小题1】Susan spent $ 8.5 eating with her friend Lily at Mike’s café. How much more should she spend if she wants to get free drinks for both of them?

High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.
According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.
Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.
1. Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A. New customers are sure to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. Most stores provide the same
D. Not complaining to the manager causes the shopper some trouble too.
3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____
A. can stay longer walking in the store  B. won’t have trouble parking their cars
C. won’t have any worries about safety  D. can find their cars easily after shopping
4. What contributes most to smoothing over issues with customers?
A .Manners of the salespeople   B. Hiring of efficient employees
C. Huge supply of goods for sale   D. Design of the store layout.
5. To achieve better shopping experiences, customers are advised to _________.
A exert pressure on stores to improve their service
B. settle their problem with stores in a diplomatic（外交）way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。

注意：每个空格只填一个单词。

Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．

First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．

Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．

Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．

In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．

In a word, always remember that if the customers remain happy, you'll be in business．

Apple_____ to intense pressure from Chinese state media about its customer service practices, apologising to consumers in its second-largest market.

A．has given up       B．has given in        C．has given out       D．has given away