Giving someone good news is easy, but what about bad news? Are there any good ways to give bad news without making people too upset? The following steps might help：

　　Say something positive．Try to start or end the conversation with some good news, so that it’s not all bad．For example,“You did very well in the interview, but unfortunately we've given the job to somebody else．”

　　Prepare your listener for the news．Use phrases to introduce what you’re going to say, like “Unfortunately,…”，“I’m really sorry, but…” or “I'm afraid I’ve got some bad news．” This gives the listener time to prepare for what you' re going to say．

　　Try to give a reason．People like to know why things go wrong．Try to explain the decision．If someone doesn’ t get the job, can you explain why? If you have to cancel an appointment, try to give a reason．

　　Use a soft tone of voice．If you’re giving someone bad news, try to use a soft, calm voice to make your sound kind．Say things to show you understand, like “I'm really sorry．” or “I know this must be disappointing．”

根据短文内容,选择正确答案。

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　　When I was seven years old, my family made me an ant farm．First, we put clean sand in a thin glass box．Then we waited for the ants to arrive．

　　After the ants were in the glass farm, they started to make tunnels(地道)．I was amazed that each one knew exactly what to do．Each had its own job．

　　On the fifth day a tragedy(悲剧)happened．I put my face so close to the glass farm that I knocked it over．All the tunnels fell down．Although the ants remained alive after their earthquake, one by one they began to die．I was scared as I watched them give up building their tunnels to carry the bodies to a corner of the farm．

　　My mother said that the ants were dying of sadness．They simply could not stand that their tunnels were gone．

　　Although much time has passed, I still think of that ant farm．Mom had hoped it would teach me about the natural world, but it taught me much more．

　　Over the years, I came to realize the importance of teamwork．Working together, the ants were able to make an amazing world for themselves．I also learned that they should be admired(钦佩)for their hard work．

　　But there was an even larger lesson that I did not realize until recently：Adversity(逆境)is a natural part of life, and must be accepted．Unlike the ants, we cannot give up when we are sad．We have to realize that if a tunnel is gone, we must build another．

　　Giving up, I say, is not a good choice．

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阅读下面短文，掌握大意，然后从A、B、C、D四个选项中选出最佳选项。

　　Rachel lived in a small town in America．She always wanted to help others when she was young．At the age of 5, she learned about an organization named Locks of Love．It uses hair donations(捐赠) to make wigs(假发) for children who have 　　1　　 their hair because of cancer or other illnesses．Rachel then asked her mother to cut her long hair and send 　　2　　 to the organization．

　　At the age of eight, she learned that other children had no clean 　　3　　 in Africa, and she was shocked, When her school began 　　4　　 money to build wells(水井) there, she asked her parents to 　　5　　 holding her birthday party．Also, she asked her friends each to donate ＄ 9 to the project in Africa 　　6　　 giving her birthday presents．

　　One year later, it was her 　　7　　 birthday on June 12．She made a 　　8　　 page on the Internet with a goal(目标) of ＄300．However．Rachel was able to raise only ＄200．This made her a little 　　9　　．

　　Unluckily, Rachel was badly hurt in an accident 　　10　　eight days．That was a terrible shock to her friends．They wanted to find some ways of showing support(支持) to her．　　11　　they began donating on Rachel's birthday page．Donations 　　12　　her ＄ 300 goal quickly and kept rising(上升)．

　　When it was clear that she would 　　13　　come back to herself (苏醒), her parents donated her organs(器官) to other children．They also donated her hair a 　　14　　 time to Locks of Love．

　　More　　15　　 was(were) being raised．The total donations soon reached ＄ 100,000, then ＄ 300, 000．So far more than ＄ 850,000 has been raised from all over the world, including donations from the Africans who are moved by the little American girl．

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