第二节 完形填空（共20小题；每小题1．5分，满分30分）
阅读下面短文，掌握其大意，然后从36～55各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a   36__   to catch a train, she   37   a quick way to reach it. “I have been a taxi driver for 15 years!” the driver said   38   . “You don’t think I know the best way to go?”
The woman tried to explain that she hadn’t   39  to annoy him, but the driver kept   40  . She finally realized that he was too annoyed to be  41  , so she changed her  42 . “You know, you are right,” she told him. “It must seem   43  for me not to think you know the best way  __44   the city.”
45   , the driver glanced at his   46   in the rearview mirror, turned down the street she wanted and got her to the train on time. “He didn’t say another word the rest of the ride,” she said, “  47   I got out and paid him. Then he thanked me.”
When you find yourself   48   with people like the taxi driver, you will always try to   __49_   your idea. It can lead to longer arguments, lose job chances or   50   marriages. I have discovered one simple   51   extremely unlikely method that can prevent the disagreement or other difficult situations from   52   in a disaster.
The   53   is to put yourself in the other person’s shoes and look for the  54  in what that person is saying. Find a way to   55  , and the result may surprise you.
36. A. hurry       B. rush       C. moment     D. way
37. A. chose       B. made     C. found     D. suggested
38. A. jokingly          B. angrily          C. anxiously   D. curiously
39. A. supposed      B. expected     C. meant     D. decided
40. A. apologizing  B. driving     C. asking     D. shouting
41. A. reasonable  B. thoughtful  C. normal          D. practical
42. A. road        B. mind      C. direction    D. manner
43. A. strange     B. wrong     C. terrible          D. stupid
44. A. across      B. in               C. through    D. along
45. A. Surprised     B. Worried     C. Annoyed    D. Disappointed
46. A. rider        B. speaker      C. helper     D. comer
47. A. until        B. after      C. because      D. since
48. A. satisfied          B. concerned   C. crowded     D. faced
49. A. give up     B. turn down  C. stick to          D. point out                 
50. A. combine      B. destroy       C. suffer     D. divide
51. A. and         B. that        C. but        D. though
52. A. lying       B. resulting     C. setting     D. leading
53. A. problem          B. importance C. key        D. reply
54. A. fact         B. meaning     C. expression  D. truth
55. A. agree       B. argue     C. explain       D. escape

第三部分:阅读理解(共20小题,每小题2分,满分40分)

阅读下列短文,从每题所给的四个选项（A、B、C和D）中,选出最佳选项。

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry, what is talked about in this passage, is_______.

         A．how to ensure his employees’ high pay

         B．how to attract more customers

         C．how to look carefully after the employees

         D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.

         A．had mastered all the courses for the manager

         B．had already formed good relationship with the employees

         C．know the way how to deal with her employees

         D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know________.

         A．how much they can get for their job.

         B．what good positions they can get later

         C．they are very necessary to the business 

         D．they are nice as well as useful

4．The story told in this passage tells us that employees care about___________.

         A．only how large a pay they can get

         B．love from the managing people rather than only money

         C．if their children could be properly taken care of

         D．what position they can be offered

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

第三节：完形填空（共20小题，每小题1.5分，满分30分）
阅读下面短文，从短文后所给各题的四个选项A、B、C、D中选出能填入相应空白处的最佳选项。
Jessie's Glove
I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水标准）in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."
Cynthia told the group that she    24    took a Circle K clerk job as an interim （过渡时期）position   25      she looked for something   26     .On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that    27     a single mother, money was very    28    , and her first check would    29    go for paying   30    . Perhaps she could buy his baseball glove with her second or third check..
When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office. Cynthia    32    if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused．
Patricia handed her a box. "I overheard you talking to your son   33    ," she said, "and I know that it is hard to   34     things to kids. This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills    36    you can buy gloves. You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38  ."
The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

第三节完形填空（共20小题，每小题1．5分；满分30分）
阅读下面短文，从短文后所给各题的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
Jessie's Glove
I do alot of management training each year for the Circle K Corporation, a national chain of convenience stores．    21    the topics we discuss is the retention （保持）of quality employees -- a real challenge to managers when you consider the pay scale （薪水标准）in the service industry．During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22     took the question and   23     said, "It was a $19 baseball glove．"
Cynthia told the group that she    24    took a Circle K clerk job as an interim （过渡时期）position  25     she looked for something  26   ．On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie．He needed a baseball glove for Little League．She explained that   27   a single mother, money was very   28   , and her first check would   29   go for paying  30  ．Perhaps she could buy his baseball glove with her second or third check．．
When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that    31    as an office．Cynthia   32  if she had done something wrong or left some part of her job incomplete from the day before．She was concerned and confused．
Patricia handed her a box．"I overheard you talking to your son   33    ," she said, "and I know that it is hard to  34    things to kids．This is a baseball glove for Jessie because he may not understand how    35    he is, even though you have to pay bills   36   you can buy gloves．You know we can't pay good people like you as much as we would like to; but we    37   care, and I want you to know you are important to    38 ．"
The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40    than how much the employer pays．An important lesson for the price of a Little League baseball glove．