In 1982, I was a young marketing person in a company in Mumbai. I had a very senior colleague named Paul, who taught me how to  36   marketing effectively and how to deal with life  37  .
It was one of those  38   days…management, sales calls, planning my travel schedule, booking hotels, arranging appointments and the   39   was endless. By the end of the day, I was not only exhausted but was getting  40  . It was at this time that Paul invited me to his house to have a rest.
We made our way to Paul’s house. Although  41   after a day’s hard work, I was excited to chat with Paul and  42  his rich experience in marketing. As we entered his house  43  the main door, Paul started singing his favourite song, I have a dream. I was in no  44  to listen to his song. I only wanted to hear about how he handled  45   sales calls.
As I leaned over Paul’s shoulder to tell him that, two young girls walked up to Paul and hugged him. They couldn’t walk steadily, and neither could they talk  　46 　 , but their faces were full of  47   and they also sang a song: No mummy’s kisses only daddy’s smiles; nobody wants us, and daddy hugs us tonight.
I was watching what was going on, totally  48   in the beautiful singing, when Paul tapped me on the shoulder and asked me to sit down.  49  to know, I asked Paul who these girls were. To my  50  , Paul told me they were his daughters and they were born as “  51　 children” (mentally disabled). His wife died and he was both Mother and Father to them.
I was moved to tears. In the office, no one knew what Paul was   52  in his personal life. He never looked for   53  from his friends and colleagues. On the contrary, he always helped us at the office. And being head of the Department, he always  54  us to move forward in life.
Paul’s life has been a great  55  to me. If a man can smile through these troubles, nothing can prevent him from achieving success in work or life.

Moving can bring out the best and the worst in people, I’m finding. And I’ve discovered where a very generous spirit lives: Defiance, Ohio.
After suffering through many months of unemployment, my wife and I had to move this week from Colorado to Ohio, where she would work as a sales assistant. Not knowing a person there, we were pretty concerned about all the work, including how we’d get all the things unloaded without killing ourselves.
We decided to pay a couple of college students to help with all the heavy lifting once we got there. But one neighbor after another stopped by and joined in. “What? Have we moved to some other country? Maybe we’ve died and gone to heaven!” I thought.
Unloading actually became fun as we connected with so many wonderful new friends as we worked. The more people that helped, the easier the work became. A job we were afraid might take days for the two of us alone was done in just a few hours. Many total strangers would either walk by or drive by to ask us if we were moving in. Many were delighted that this fine old house that had sat empty for so long was coming to life again. We were invited to an outdoor meal yesterday by neighbors on the same street.
All the while, my brain was on this new sense of hope that people could be outgoing and kind to strangers. Among all the conversations were lots of offers to be of help to one another in a variety of ways. It’s wonderful to live in such a kind little town. I feel so grateful to be here, and wish the rest of the world could see how an entire society can be a model for what it’s like to look out for one another. I used to stay away from friendships with strangers, but now I live in Defiance!

1. 1.

   The author and his wife moved to Defiance because ________

   1. A.
      they thought moving often brought out the best
   2. B.
      a couple of students had promised to help them
   3. C.
      they liked this little town
   4. D.
      his wife had found a job
2. 2.

   When offered help, the author at first felt________

   1. A.
      grateful
   2. B.
      surprised
   3. C.
      embarrassed
   4. D.
      excited
3. 3.

   The neighbors did all of the following EXCEPT________

   1. A.
      help them unload
   2. B.
      invite them to a dinner
   3. C.
      offer to drive them around
   4. D.
      welcome their coming
4. 4.

   What can we know about the author’s past life?

   1. A.
      He hated to live in a little town
   2. B.
      He liked to make friends with strangers
   3. C.
      He usually offered some help to others
   4. D.
      He refused to make friends with strangers
5. 5.

   The author mainly wants to tell us ________

   1. A.
      we don’t know what is good until we have lost it
   2. B.
      kindness is the sunshine of social life
   3. C.
      where there is a will, there is a way
   4. D.
      there is no place like home

Some people are just sure to be failures. That’s how some adults look at troublesome kids. Maybe you’ve heard the saying, “A bird with a broken wing will __50__ fly as high.” I’m sure that T.J. Ware, who was caught __51__ a year ago, was made to feel this way almost every day at school.

At high school, Ware was always making __52__. He didn’t answer questions, got into lots of fights and was __53__ from school at times. Teachers didn’t want to have him again the following year.

I met Ware for the first time at a meeting. All the students at school had been invited to __54__ for a program designed to have students become more active in their communities. The program __55__ group discussion and voluntary work in their neighborhoods.

In the beginning, Ware just stood by, not ready to join the discussion groups. But slowly, the interactive games __56__ him in… At the end of the meeting, he joined the Homeless Project team. He knew much about __57__, hunger and helplessness. The other students on the team had never seen Ware making such a long, moving speech. They were __58__ with his passionate concern and ideas, so they elected Ware to be chairman of the team with a __59__ vote.

Two weeks later, Ware led a group of 70 students to collect __60__. They collected a school __61__: 2,854 cans of food in just two hours. It was enough to feed needy families in the area for 75 days. The local newspaper __62__ the event with full-page article the next day. After that, Ware started showing up at school every day and answering questions from teachers.

Ware’s change __63__ us that a bird with a broken wing only needs mending. Once it has __64__, it can fly higher than the rest.

   Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest __1__ out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she __2__ her visit.  She told the front-desk clerk she had had a (n) __3__ vacation, but was heartbroken about __4__ several rolls of Kodak color film she had not yet __5__. At that moment she was particularly __6__ over the loss of the pictures she had shot at our Polynesian Luau, __7__ this was a memory she especially treasured.

    Now, please understand that we have no written service rules __8__ lost photos in the park. __9__, the clerk at the front desk __10__ Disney's idea of caring for our __11__. She asked the woman to leave her a couple rolls of __12__ film, promising she would take care of the rest of our show at Polynesian Luau.

    Two weeks later the guest received a __13__ at her home. In it were photos of all the actors of our show, __14__ signed by each performer. There were also __15__ of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own __16__ after work. I happened to know this __17__ because this guest wrote us a letter.  She said that __18__ in her life had she received such good service from any business.

    Excellent __19__ does not come from policy (政策性的) handbooks. It comes from people who __20__ --and from a culture that encourages and models that attitude.

    1.A．working　　　　   B．checking　　    C．trying　　　　  D．staying

    2.A．expected　　　　  B．realized　　     C．paid　　　　   D．enjoyed

    3.A．disappointing　　  B．wonderful　　    C．uncomfortable  D．important

    4.A．taking　　　　    B．dropping　　　　 C．losing　　　　 D．breaking

    5.A．developed　　　　 B．taken　　　　    C．washed　　    D．loaded

    6.A．silly　　　　　　 B．nervous　　　　  C．calm　　　　   D．sad

    7.A．when　　　　    B．where　　　　    C．as　　　　    D．which

    8.A．covering　　　　 B．finding　　　　   C．making　　    D．keeping

    9.A．Excitedly　　　　 B．Fortunately　　   C．Therefore  　　D．Quietly

    10.A．understood　　   B．reminded　　　　 C．trusted　　    D．discovered

    11.A．workers　　　　 B．guests　　　　    C．managers　　  D．clerks

    12.A．printed　　　　  B．shot　　　　　　 C．unused　　    D．recorded

    13.A．film　　　　    B．card　　　　　　 C．camera　　    D．packet

    14.A．frequently　　   B．personally　　    C．alone　　　　  D．actually

    15.A．rules　　　　   B．pictures　　　　   C．handbooks　　 D．performances

    16.A．case　　　　   B．work　　　　　　  C．time　　　　  D．position

    17.A．story　　　　   B．place　　　　　　 C．photo　　　　 D．show

    18.A．only　　　　   B．almost　　　　　　 C．never　　　　 D．nearly

    19.A．advice　　　　 B．experience　　　　  C．quality　　    D．service

    20.A．care　　　　   B．serve    　　　　   C．like　　　　  D．know