The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.
【小题1】What’s the purpose of this passage?
| A．To give an introduction of life abroad. |
| B．To give suggestions on how to learn English. |
| C．To offer advice on giving complaints in English. |
| D．To offer guides to those who travel around the world. |
| A．state our complaints politely |
| B．go for the police immediately |
| C．use indirect language to hurt people |
| D．fight against the one who is responsible |
| A．Because the situation is never serious. |
| B．Because the listener may not speak English. |
| C．Because it can help solve the problem more easily. |
| D．Because we should be always in good manners abroad. |
| A．“Can you help me with this?” |
| B．“I understand it’s not your fault.” |
| C．“Hey! You’re trying to cheat me!” |
| D．“I’m afraid there may be a misunderstanding.” |
【小题1】C
【小题2】A
【小题3】C
【小题4】C
解析试题分析：这篇文章是提供了一些如何用英语表达抱怨的方式。为了能够更好的解决问题，最好使用礼貌的语言。
【小题1】主旨题：从第一段的句子：Now you can do something about it! Use these tips when you want to express an effective complaint in English.可知这篇文章是提供了一些如何用英语表达抱怨的方式。选C。
【小题2】细节题：根据文章第二段的句子：No matter how unfair the situation, it's best to phrase your complaint politely.可知如果我们受到不公正的待遇，要礼貌的说出来，选A
【小题3】细节题：从文章第六段的句子：This phrase is helpful when you need swift action.可知我们要用礼貌的词语开始抱怨，因为这样可以更容易的解决问题。选C
【小题4】细节题：文章第四段提到A项，第六段提到B项，第五段提到D项，但是问没有提到C项的内容。
考点：考查日常生活类短文
科目：高中英语 来源： 题型：阅读理解
In the last couple of years, there has been a craze about timetraveling TV series in China.This year, it seems like the South Korean drama writers have fallen in a deep, neverending love with the timetravel trend.
Rooftop Prince
A prince from the Joseon era (18th century), Lee Gak is catapulted 300 years forward into the future in Seoul 2012 with his entourage(随从) when he tries to investigate the suspicious circumstances which surround the death of the woman he loves.In the present, he finds a young woman who looks exactly like his beloved crown princess.
Queen Inhyun's Man
The drama, set during the Joseon era, features the hero Kim Boongdo as he tries to restore the exiled Queen Inhyun.It is in this time period he is given the timetraveling power that transports him to the future world where he makes friends with an actress playing the role of Queen Inhyun for a drama in her time.
Dr Jin
Jin Hyuk is a genius neurosurgeon.Through a mysterious power, Jin finds himself transported back in time 150 years.He begins treating people there, but the lack of equipment and medical knowledge of the period forces him to seek new ways to aid the sick.Through this challenging process, Jin eventually becomes a genuine doctor.
Operation Proposal
Kang Baekho realizes that he falls in love with his best friend, Ham Yiseul, on the day of her wedding to another man.He travels back in time to various events of their lives hoping to change the outcome of their relationship.Will Kang be able to change the course of their future?
【小题1】Which of the following words can replace “catapulted” in Paragraph 2?
| A．Captured. | B．Transported. |
| C．Traveled. | D．Deserted. |
| A．They are all about love. |
| B．They all describe what happened in ancient times. |
| C．They are all based on true stories. |
| D．They all feature timetravel. |
| A．Rooftop Prince. | B．Queen Inhyun's Man. |
| C．Dr Jin. | D．Operation Proposal. |
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科目：高中英语 来源： 题型：阅读理解
C
| Honey Sweet Cake (Prep. Time: 12 mins.) Ingredients Strawberries in syrup(糖浆), 1 package (unfrozen) Heavy cream, 1 cup Corn flour, 2 tablespoons Process Mix the strawberries, cream and corn flour in a saucepan. Cook over medium heat for about 8-10 minutes, while constantly mixing until the mixture thickens. Remove from heat and refrigerate for two hours, Fill the frozen mixture in a cake, and serve. |
| Rosy Cake (Prep. Time: 10 mins. ) Ingredients Sugar, 3/4 cup Water, 1 cup Corn flour, 3 tablespoons Strawberries , 2  ——3 cupsProcess Take a large saucepan and mix all the ingredients. Cook until the mixture thickens over medium heat. Let it cool naturally and completely. Fill up your cake with the mixture, and serve. |
| Triangle Sweet (Prep. Time: 15 mins. ) Ingredients Sugar, cupWhipping cream, cupUnflavored gelatin(明胶) , 1 tablespoon Cold water, 2 tablespoons Boiled water, 3 tablespoons Strawberries, crushed, 2 cups Process Add sugar to the crushed strawberries and set them aside. In cold water, soften the gelatin, and once it is softened, add boiling water. Stir until the gelatin dissolves. Add the dissolved gelatin mixture to the strawberries and let it cool. Now whip(搅打) the cream till it becomes stiff. When the strawberry mixture is of syrup thickness, add the whipped cream to it. Refrigerate until it sets. Fill it into your cake, and serve. |
| Flaming Maple (Prep. Time: 10 mins. ) Ingredients Fresh lemon juice, 1 tablespoonsHoney, 2 tablespoons Maple syrup, 2 tablespoons Strawberries, ripe, 2 pints Process Make a fruit butter of half of the strawberries. Add honey, lemon juice, and maple syrup until it forms a smooth sauce. Add the remaining strawberries. Fill the mixture in the cake, and serve. |
| A．heavy cream | B．sugar syrup | C．corn flour | D．strawberries |
| A．①② | B．②③ | C．①④ | D．②④ |
| A．Triangle Sweet takes the longest time to prepare. |
| B．Strawberries used in the recipes aren't all fresh. |
| C．Most strawberries are used when making a Rosy Cake. |
| D．Honey Sweet Cake is the best choice for busy mothers. |
| A．Only one | B．Two. | C．Three. | D．Four. |
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科目：高中英语 来源： 题型：阅读理解
Do you find getting up in the morning so difficult that it’s painful? This might be called laziness, but Dr. Kleitman has a new explanation. He has proved that everyone has a daily energy cycle.
During the hours when you labour through your work, you may say that you’re “hot”. That’s true. The time of day when you feel most energetic is when your cycle of body temperature is at its peak. For some people that peak comes during the forenoon. For others it comes in the afternoon or evening. No one has discovered why this is so, but it leads to such familiar monologues （自言自语）as “Get up , John ! You’ll be late for work again !” The possible explanation to the trouble is that John is at his temperature-and-energy peak in the evening. Much family quarrelling ends when husbands and wives realize what these energy cycles mean, and which cycle each member of the family has.
You can’t change your energy cycle, but you can make your life fit it better. Habit can help. Dr. Kleitman believes. Maybe you’re sleepy in the evening but feel you must stay up late anyway. Counteract your cycle to some extent by habitually staying up later than you want to . If your energy is low in the morning but you have an important job to do early in the day, rise before your usual hour. This won’t change your cycle , but you’ll get up steam and work better at your low point .
Get off to a slow start which saves your energy. Get up with a yawn and stretch. Sit on the edge of the bed a minute before putting your feet on the floor. Avoid the troublesome search for clean clothes by laying them out the night before. Whenever possible, do routine work in the afternoon and save tasks requiring more energy for your sharper hours .
【小题1】If you want to work better at your low point in the morning, you should .
| A．change your energy cycle | B．overcome your laziness |
| C．get up early than usual | D．go to bed earlier |
| A．help to keep your energy for the day’s work |
| B．help you to control your temper early in the day |
| C．enable you to get your energy on your routine work |
| D．keep your energy cycle under control all day |
| A．Change Your Habits | B．Save Your Energy |
| C．Daily Energy Cycle | D．Temperature-and-Energy Peak |
| A．news report | B．research paper |
| C．medical textbook | D．fashion journal |
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科目：高中英语 来源： 题型：阅读理解
I do a lot of hiking.And I can step out of my house and within minutes reach a beautiful forest where I walk for exercise every day.I see many photography subjects such as parrots，snakes，hares，big trees and flowers.There are so many different flowers around my place that once I decided to see how many types I could count in a onehourlong walk，and I counted over 100.
Needless to say，as a keen amateur photographer，I always take a camera with me.I have three favorites: a Pentax Optio RZ10，a Sony Alpha 390 and a Panasonic Lumix FZ100.I mostly take the Pentax pocket camera with me.This Pentax pocket camera takes images as good as those from much more expensive Single Lens(镜头)Reflex cameras.It allows you to get to just 1 cm from the subject，and these images are of astonishing clarity(清楚)．I can stick the camera right into a flower.And the photo shows fantastic details.
The Pentax is also good at taking landscapes.The color is natural and price again the details even of distant objects are great.Sometimes，even when I have one of my other cameras with me，I still just use the Pentax pocket camera.About half of all the images on my website were taken with the Pentax.
The Pentax takes quality images in poor light and the zoom works well.You have to work hard to get a blurry(模糊的)shot.This is an especially good feature at parties and gatherings.You get fantastic photos of people.You don't have to wait for them to keep still.
Keep this camera in your pocket or in the car.It takes up little room；it's light and you'll never regret it!
【小题1】Why does the author walk through the beautiful forest every day?
| A．He takes exercise to keep fit. | B．He goes there to count flowers. |
| C．He takes photos in the forest. | D．He goes to see photography subjects. |
| A．The Sony Alpha 390. | B．The Pentax Optio RZ10. |
| C．The Panasonic Lumix FZ100. | D．The Single Lens Reflex camera. |
| A．the author is a professional photographer |
| B．the author took blurry photos at gatherings |
| C．the author has put half of his photos on his website |
| D．it is good to take a quick photo with the Pentax |
| A．buy a very small camera | B．take photos of our friends |
| C．keep a Pentax at hand | D．take photos wherever we are |
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科目：高中英语 来源： 题型：阅读理解
Stay-at home careers are the preferred way to earn a living for those who like to set their own hours and be their own boss, mothers of young children, and those who like to avoid office politics. There are plenty of opportunities to earn from home. Even if you earn little first, the quality of life should make up for the loss of income. Take a look at the following choices for home-birds:
Online tutoring—You can earn anything from Rs 8,000 to 30,000 a month if you are a qualified teacher with computer and communication skills. The subjects in demand these days are math, English, physics, chemistry and biology. You can either teach part-time (4 hours) or full-time (9 hours).
Freelance writers—You have a good writing skills but don’t have time to work a nine-to-five job? You can still use your skills and earn a good amount of money. Many companies these days require good writers. One can earn up to Rs 8,000 to 50,000.
Online-traders—Earn a lot of money by share trading. Just clear the NCFM (Capital Market) exam and you can start trading. You can bring in Rs 10,000 to 1000,000 per month.
Designers—If you have the creative skills and a creative gift, try becoming a designer. Designers are required in different fields. One can earn nearly Rs 8,000 to 20,000 per month.
【小题1】According to the passage, those who likes stay-at-home careers ________.
| A．perhaps can’t earn as much as those working in an office |
| B．needn’t do anything at home and earns a lot |
| C．can’t be mothers who have children to look after |
| D．are often worried about office politics |
| A．be more than 18 years old |
| B．pass a kind of exam |
| C．have good writing skills |
| D．have creative skills and a creative gift |
| A．sell products to readers |
| B．join the author’s company |
| C．give some advice to readers |
| D．get help from readers |
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科目：高中英语 来源： 题型：阅读理解
It’s really true what people say about English politeness: it’s everywhere. When squeezing past someone in a narrow aisle, people say “sorry”. When getting off a bus, English passengers say “thank you” rather than the driver. In Germany, people would never dream of doing these things. After all, squeezing past others is sometimes unavoidable, and the bus driver is only doing his job. I used to think the same way, without questioning it, until I started traveling to the British Isles and came to appreciate some more polite ways of interacting (交往) with people.
People thank each other everywhere in England, all the time. When people buy something in a shop, customers and retail assistants in most cases thank each other twice or more. In Germany, it would be exceptional to hear more than one “thank you” in such a conversation. British students thank their lecturers when leaving the room. English employers thank their employees for doing their jobs, as opposite to Germans, who would normally think that paying their workers money is already enough.
Another thing I observed during my stay was that English people rarely criticize others. Even when I was working and mistakes were pointed out to me, my employers emphasized (强调) several times that none of their words were intended as criticism. It has been my impression that by avoiding criticism, English people are making an effort to make others feel comfortable. This is also shown in other ways. British men still open doors for women, and British men are more likely to treat women to a meal than German men. However, I do need to point out here that this applies to English men a bit more than it would to Scottish men! Yes, the latter (后者) are a bit tightfisted.
【小题1】What is the author’s attitude towards English politeness?
| A．He appreciates it. |
| B．He gives no personal opinion. |
| C．He thinks it is unnecessary. |
| D．He thinks it goes too far. |
| A．A customer never says thank you to a retail assistant. |
| B．They may say thank you only once. |
| C．It’s always a retail assistant who says thank you. |
| D．They always say thank you to each other. |
| A．are not so willing to spend money for women |
| B．are more polite than English men |
| C．treat women in an impolite way |
| D．are more likely to be involved in a fighting |
| A．giving reasons | B．telling stories | C．giving comments | D．making comparisons |
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科目：高中英语 来源： 题型：阅读理解
Have you ever picked a job based on the fact that you were good at it but later found it made you feel very uncomfortable over time? When you select your career, there’s a whole lot more to it than assessing your skills and matching them with a particular position. If you ignore your personality, it will get you a long-term hurt regardless of your skills or the job’s pay. There are several areas of your personality that you need to consider to help you find a good job. Here are a few of those main areas:
1) Do you prefer working alone or with other people?
There are isolating（孤立的）jobs that will drive an outgoing person crazy and also interactive jobs that will make a shy person uneasy. Most people are not extremes in either direction but do have a tendency that they prefer. There are also positions that are sometimes a combination of the two, which may be best for someone in the middle who adapts easily to either situation.
2) How do you handle change?
Most jobs these days have some elements of change to them, but some are more than others. If you need stability in your life, you may need a job where the changes don’t happen so often. Other people would be bored of the same daily routine.
3) Do you enjoy working with computers？
I do see this as a kind of personality characteristic. There are people who are happy to spend more than 40 hours a week on a computer, while there are others who need a lot of human interaction throughout the day. Again, these are extremes and you’ll likely find a lot of positions somewhere in the middle as well.
4) What type of work environment do you enjoy？
This can range from being in a large building with a lot of people you won’t know immediately to a smaller setting where you’ll get to know almost all the people there fairly quickly.
5) How do you like to get paid?
Some people are motivated by the pay they get, while others feel too stressed to be like that. The variety of payment designs in the sales industry is a typical example for this.
Anyway, these are a great starting point for you. I’ve seen it over and over again with people that they make more money over time when they do something they love. It may take you a little longer, but making a move to do what you have a passion for can change the course of your life for the better.
【小题1】What does the underlined sentence in Paragraph 1 mean?
| A．You may ignore your skills when you select job. |
| B．Job skills are the most important things when you select job. |
| C．There are more important things than job skills when you select job. |
| D．Selecting job, you should assess your skills and match them with the position. |
| A．Isolating jobs usually drive people mad. |
| B．Interactive jobs make people shy easily. |
| C．Extreme people tend to work with others. |
| D．Almost everyone has a tendency in jobs. |
| A．Design | B．Changes | C．Cooperation | D．Hobbies |
| A．Lifestyles and Job Pay | B．Jobs and Environment |
| C．Job Skills and Abilities | D．Personalities and Jobs |
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科目：高中英语 来源： 题型：阅读理解
Statuses are marvelous human inventions that enable us to get along with one another and to determine where we “fit”in society．As we go about our everyday lives，we mentally attempt to place people in terms of their statuses．For example，we must judge whether the person in the library is a reader or a librarian，whether the telephone caller is a friend or a salesman，whether the unfamiliar person on our property is a thief or a meter reader，and so on．
The statuses we assume often vary with the people we encounter，and change throughout life．Most of us can，at very high speed，assume the statuses that various situations require．Much of social interaction consists of identifying and selecting among appropriate statuses and allowing other people to assume their statuses in relation to us．This means that we fit our actions to those of other people，based on a constant mental process of appraisal and interpretation．Although some of us find the task more difficult than others．most of us perform it rather effortlessly．
A status has been compared to ready－made clothes．Within certain limits the buyer can choose style and fabric．But an American is not free to choose the costume of a Chinese peasant or that of a Hindu prince．We must choose from among the clothing presented by our society．Further more，our choice is limited to a size that will fit，as well as by our pocketbook．Having made a choice within these limits，we can have certain alterations made，but apart from minor adjustments．We tend to be limited to what the stores have on their racks．Statuses too come ready made，and the range of choice among them is limited．
【小题1】In the first paragraph the writer tells us that statuses can help us_________．
| A．protect ourselves in unfamiliar situations |
| B．make friends with other people |
| C．determine whether a person is fit for a certain job |
| D．behave appropriately in relation to other people |
| A．in order to identify themselves with others |
| B．as the situation changes |
| C．in order to better identify others |
| D．as their mental processes change |
| A．judgment | B．appreciation | C．involvement | D．presentation |
| A．identification of other people’s statuses |
| B．fitting our actions to those of other people appropriately |
| C．selecting one’s own statuses |
| D．constant mental process |
| A．different people have different styles of clothes |
| B．ready－made clothes may need alterations |
| C．our choice of statuses is limited |
| D．statuses come ready made just like clothes |
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