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    Nobody can avoid making a mistake at some point in their life. We might as well accept that something will go wrong and we will be to blame. It is therefore wise to work out some strategies for apologizing, and the best way to apologize is by letter.

    We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected. You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy(补救) the problem. An effective letter of apology is an important part of that process.

    For the content of the letter, just remember TABS－Timing, Action, Briefness, Sincerity.

    The time of a letter of apology is important－it must be sent as soon as possible. Any delay in sending the letter will only worsen the problem. In this case “Better late than never” is not the best motto! The longer you wait before writing a letter of apology, the more it will seem that you have been forced into writing it.

    Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to correct whatever you did wrong.

    A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware you are using it a second time “once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”

    1.What’s the passage mainly about?

    A. Advice on making fewer mistakes.

    B. Strategies for making an apology.

    C. Advice on writing a letter of apology.

    D. Importance of a timely letter of apology.

    2.The underlined part in Paragraph 2 means you ______.

    A. don’t have to take the mistake you made seriously

    B. don’t waste time worrying about what happened

    C. forget about what happened

    D. analyze who was at fault

    34. 3.What can we learn from Paragraph 4?

    A. It’s important to apologize timely.

    B. A mistake is not always easy to clear.

    C. People are always unwilling to apologize.

    D. People should think twice before apologizing.

    4.What will be discussed following the last paragraph?

    A. The sincere tone of the letter.

    B. The proper length of the letter.

    C. An apology email, choice of the 21st century.

    D. The importance of saying “sorry” more than twice.

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