Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小题1】By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
| A．suggest that customers believe what commercials say deeply |
| B．show readers the American idea on good customer service |
| C．express all the stores pay much attention to the customers |
| D．persuade readers to choose the stores with ads correctly |
| A．To visit a professional street with lots of similar stores. |
| B．To compare prices in many shops in the same street. |
| C．To make phone calls and get better shopping choices. |
| D．To receive other customers’ answers to the questions. |
| A．The store clerks don’t usually sit around watching TV or playing cards. |
| B．Some stores offer price bargain to the customers like a yard sale. |
| C．The clerks give customers a smile and a warm “thank you” after paying. |
| D．Some stores open new checkout lanes when the lanes are crowded. |
| A．Customer Service in America | B．Excellent Stores in America |
| C．Shopping Rules in America | D．Being King or Queen in America |
【小题1】B
【小题2】C
【小题3】D
【小题4】A
解析试题分析：这篇文章讲的是美国的消费者服务，美国人做为消费者每天都享受的是国王和女王的待遇。
【小题1】写作意图题：根据文章“By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.”可看出通过引用麦当劳的广告“We do it all for you”, 作者想告诉读者美国人对好的顾客服务的看法。答案B。
【小题2】细节题：根据文章“Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.”可得出在美国如果你想购物，你要首先打电话，做出更好的购物选择，答案C。
【小题3】细节题：根据文章的句子：“When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long.可看出有的商店在收银台忙碌的时候，会增加收银台的数量，由此可以看出美国人对顾客提供便利，答案D。
【小题4】标题确定题：结合全文和第一段的句子： Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention.”可看出这篇文章讲的是美国的消费者服务，答案A。
考点：考查社会现象类短文
科目：高中英语 来源： 题型：阅读理解
One of our biggest fears nowadays is that our kids might some day get lost in a “sea of technology” rather than experiencing the natural world. Fear-producing TV and computer games are leading to a serious disconnection between kids and the great outdoors, which will change the wild places of the world, its creatures and human health for the worse, unless adults get working on child’s play.
Each of us has a place in nature we go sometimes, even if it was torn down. We cannot be the last generation to have that place. At this rate, kids who miss the sense of wonder outdoors will not grow up to be protectors of natural landscapes. “If the decline in parks use continues across North America, who will defend parks against encroachment（蚕食）?” asks Richard Louv, author of Last Child in the Woods.
Without having a nature experience, kids, can turn out just fine, but they are missing out a huge enrichment of their lives. That applies to everything from their physical health and mental health, to stress levels, creativity and cognitive（认知的）skills. Experts predict modern kids will have poorer health than their parents — and they say a lack of outside play is surely part of it; research suggests that kids do better academically in schools with a nature component and that play in nature fosters（培养）leadership by the smartest, not by the toughest. Even a tiny outdoor experience can create wonder in a child. The three-year-old turning over his first rock realizes he is not alone in the world. A clump of trees on the roadside can be the whole universe in his eyes. We really need to value that more.
Kids are not to blame. They are over-protected and frightened. It is dangerous out there from time to time, but repetitive stress from computers is replacing breaking an arm as a childhood rite of passage（通过仪式）.
Everyone, from developers, to schools and outdoorsy citizens, should help regain for our kids some of the freedom and joy of exploring, taking friendship in fields and woods that strengthen love, respect and need for landscape. As parents, we should devote some of our energies to taking our kids into nature. This could yet be our greatest cause.
【小题1】According to the passage, children without experiencing nature will _________.
| A．be less healthy both physically and mentally | B．keep a high sense of wonder |
| C．be over-protected by their parents | D．change wild places and creatures for the better |
| A．the fault on the part of their parents | B．the result of their own carelessness in play |
| C．the natural experience in their growing up | D．the effect of their repetitive stress from computers |
| A．blame children for getting lost in computer games |
| B．show his concern about children’s lack of experience in nature |
| C．encourage children to protect parks from encroachment |
| D．inspire children to keep the sense of wonder about things around |
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科目：高中英语 来源： 题型：阅读理解
More than half a century ago, there were 4, 000 drivein movie theaters in the United States, and watching a movie from your car was a popular way to spend an evening. But with the number of driveins reduced to just a few hundred, outdoor movie has been popping up across the nation. Going to an openair theater has become a modern summer pastime for an increasing number of movie fans.
In recent years, outdoor movie screenings have come up in parks, vacant lots and shopping malls around the nation. On average, about 1,000 people attend each movie night. It attracts a lot of young professionals, young workers and residents nearby. For some, the outdoor movies bring back the memories of the drivein theaters of their youths. But for the majorities, they think it is comparable to the atmosphere of driveins, as they can bring friends, food, good wine, and watch the movie together.
The returning of Americans' love affair with outdoor movies makes Stephen Bastas ever busier. His sevenmember crew sets up screens in various locations mostly in the Washington area every day throughout the summer. They are doing pretty well and they hope to continue the trend. And it looks like they are going to. That's because many fans say there is nothing like watching a movie on a breezy summer evening under the stars.
【小题1】In the first paragraph, the author tries to tell us ________.
| A．outdoor movies attracts more movielovers |
| B．summer brings back more drivein movie fans |
| C．drivein movie theaters have already disappeared |
| D．watching a movie from your car is becoming more popular |
| A．have snacks before the movie |
| B．cheer up with young friends |
| C．bring back good old days |
| D．enjoy the casual atmosphere |
| A．a movie maker |
| B．an outdoor movie fan |
| C．a movie director |
| D．an openair theater operator |
| A．Optimistic | B．Amazed |
| C．Worried | D．Disappointed |
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科目：高中英语 来源： 题型：阅读理解
Recently, professor of philosophy（哲学）in the United States has written a book called Money and the Meaning of Life. He has discovered that how we deal with money in our daily life has more meaning than we usually think. One of the exercises he asked his students to do is to keep a record of every penny they spend for a week. From the way they spend their money, they can see what they really value in life.
He says our relations with others often become clearly defined（清晰的）when money enters the picture. You might have wonderful relationship with somebody and you think that you are very good friends. But you will know him only when you ask him to lend some money. If he does, it brings something to the relationship that seems stronger than ever before or it can suddenly weaken the relationship if he doesn’t. This person may say that he has a certain feeling, but if it is not carried out in the money world, there is something less real about it.
Since money is so important to us, we consider those who possess a lot of it to be very important. The author interviewed some millionaires in researching his book.
Question: What is the most surprising thing you have discovered about being rich, because you are a self-made man?
Answer: The most surprising thing is how people give me so much respect. I am nothing. I don’t know much. All I am is rich.
People just have an idea of making more and more money, but what is it for? How much do I need for any given purposes in my life? In his book, the professor uncovered an important need in modern society: to bring back the idea that money is an instrument rather than the end. Money plays an important role in the material world, but expecting money to give happiness may be missing the meaning of life.
【小题1】According to the first paragraph, people have not realized ______.
| A．how important money is in their daily life |
| B．how one spends money shows what is important to him |
| C．that money is more important than their philosophy of life |
| D．that their understanding of life is more important than money |
| A．is a good way to test your friendship |
| B．will do harm to your friendship |
| C．will strengthen your friendship |
| D．is a good way to break off your friendship |
| A．Money is an end． | B．Money is a means． |
| C．Money is everything． | D．Money is unimportant |
| A．is used up | B．is spent on pictures |
| C．is paid in the right way | D．is paid attention to |
| A．He doesn’t feel that he is well educated. |
| B．He doesn’t think he is a very important person. |
| C．He doesn’t consider himself to be very successful. |
| D．He doesn’t think that being rich deserves so much attention. |
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科目：高中英语 来源： 题型：阅读理解
No doubt that you know about Charities. Here it is another chance for you to know more. Difficult times often bring out the best in people. And this was the case for basketball star Yao Ming, who hosted a television show in Shanghai that raised US$300,000 to help researchers find a cure for SARS. Fundraising, or charity, is an act of goodwill towards others. Charities in the West have more flexible ways. Look at a typical day for Ruth, a wealthy woman in the UK, for example. Ruth wakes up in the morning and collects her post. There’s a letter addressed to her with a picture of a half-dead, beaten horse. It’s from a charity asking Ruth to donate money to save the animals. The door bell rings and there, on Ruth’s doorstep, is an old woman asking for money to help the aged. She turns on the television, hears sad music and sees a picture of a wide-eyed child dying of hunger in Africa with an appeal for money to help the child. Ruth then goes shopping for a dress to wear to that evening’s large party for the rich and famous. The ticket cost her a small fortune, but she doesn’t mind because most of the money is going to a charity that fights AIDS. She feels good about going because she’s helping the sick. Within five minutes of walking down the street, Ruth has passed a charity shop. She doesn’t stop because she doesn’t think she’d find a suitable dress there—it’s full of old, secondhand clothes. But, many other people enter and but all sorts of bargains. Edna, a little old lady, looks after the shop. Any profit it has made goes to a cancer charity. Now that she has retired, she has plenty of spare time to offer her services for free.
For people like Yao Ming, Ruth and Edna, charity is a virtue that holds the same importance in life as faith and hope. “As you look back on your life, the moments that stand out are the moments when you have done things for others,” said Scottish author Henry Drummond.
【小题1】Which of the following is NOT mentioned in the story as a way of fundraising ?
| A．Charity party | B．Charity post |
| C．Charity TV program | D．Charity for beggars. |
| A．Collect together | B．Donate |
| C．Increase | D．Bring to someone’s attention. |
| A．Yao Ming donated US$300,000 to help researchers find a cure for SARS |
| B．Edna may not be a rich lady but she is willing to do something for others |
| C．Ruth leads a busy life and she feels very tired |
| D．Ruth is angry because so many people ask her for money every day |
| A．The writer thinks it’s something only people like Ruth can afford to do |
| B．The writer just wants to inform us of the different ways to practice charity |
| C．The writer thinks it’s a virtue and admires the people who practice it |
| D．The writer doesn’t make it clear in the story |
| A．when you look back sometimes, you need stand out |
| B．when you want to do something for others, you need stand out |
| C．the moment you stand out, you can do something for others |
| D．what impresses people deeply is what they have done for others |
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科目：高中英语 来源： 题型：阅读理解
San Francisco，unofficially regarded as one of the homeless capitals of the US，counts nearly 6,500 homeless people, with 4,300 living on the street．
Among the many problems that the homeless face is little or no access to showers．San Francisco only has about 16 to 20 shower stations to accommodate them．But Doniece Sandoval has made it her task to change that．
“Homelessness is something you can’t really miss，”the 51-year-old woman said．She started Lava Mae，a sort of showers on wheels, a new project that aims to turn old city buses into shower stations for the homeless．
“One day I passed a woman in the street and she was very dirty and basically crying，and I heard her say that she would never be clean．But I was wondering what her opportunities were to actually get clean,” Sandoval said．
Sandoval was inspired to start Lava Mae. The project has already been welcomed with open arms in the city．The Transportation Agency has donated one bus for the cause and is willing to donate three more if the project succeeds．Sandoval hopes the first bus will be able to hit the road in May this year．The Public Commission has also agreed to let the buses plug into fire hydrants(消防龙头)around the city if Lava Mae pays for the water．
One of Lava Mae’s biggest supporters is Bevan Dufty, the director of Housing Opportunity, Partnerships & Engagement under the mayor of San Francisco．“For people who are unhoused，access to showers is very difficult．Shower buses are something that could potentially be deployed (部署)in response to an emergency，so it is relevant to all San Franciscans," Dufty said．“Doniece has done an incredible job as a citizen who cares about helping the poor．We are very excited to see Lava Mae become real soon．”
Each bus will have two shower stations and Sandoval expects that by 2015，they’ll be able to provide 2000 showers a week．
【小题1】What problem does San Francisco face according to the text?
A．The city has the most homeless people in the USA．
B．There are no shower stations for the homeless in the city．
C．It’s hard for homeless people in the city to take showers．
D．Few citizens in the city care about the homeless．
【小题2】What does the underlined word ''them” in Paragraph 2 refer to?
| A．City problems． | B．Shower stations． | C．Old buses． | D．The homeless． |
| A．Brave and independent． | B．Caring and responsible． |
| C．Honest and determined． | D．Friendly and humorous． |
| A．All San Franciscans are excited to use Lava Mae． |
| B．Emergencies in San Francisco will be prevented by Lava Mae． |
| C．Dufty thinks highly of Doniece's way of helping the poor． |
| D．The mayor of San Francisco will support Doniece financially． |
| A．A newly invented way of shower |
| B．Showers on Wheels for the Homeless |
| C．The health problem of the homeless |
| D．Lave Mae-a new name for old city buses |
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科目：高中英语 来源： 题型：阅读理解
Stop Spam!
When I first got an e-mail account ten years ago, I received communications only from family, friends, and colleagues. Now it seems that every time I check my e-mail, I have an endless series of advertisements and other correspondence that do not interest me at all. If we want e-mail to continue to be useful, we need specific laws that make spamming (发送垃圾邮件) a crime.
If lawmakers do not do something soon to prohibit spam, the problem will certainly get much worse. Computer programs allow spammers to send hundreds of millions of e-mails almost instantly. As more and more advertisers turn to spam to sell their products, individual (个人的) e-mail boxes are often flooded with spam e-mails. Would people continue to use e-mail if they had to deal with an annoying amount of spam each time?
This problem is troubling for individuals and companies as well. Many spam e-mails contain computer viruses that can shut down the entire network of a company. Companies rely on e-mail for their employees to communicate with each other. Spam frequently causes failures in their local communications networks, and their employees are thus unable to communicate effectively. Such a situation results in a loss of productivity and requires companies to repeatedly repair their networks. These computer problems raise production costs of companies, which are, in the end, passes on to the consumer.
For these reasons, I believe that lawmakers need to legislate (立法) against spam. Spammers should be fined, and perhaps sent to prison if they continue to disturb people. E-mail is a tool which helps people all over the world to communicate conveniently, but spam is destroying this convenience.
【小题1】What does the underlined word “correspondence” in the Paragraph 1 probably mean?
| A．messages | B．ideas | C．connections | D．programs |
| A．Companies rely on e-mail for communications. |
| B．More people in the world communicate by e-mails. |
| C．Many computer viruses contain spam e-mail. |
| D．More advertisers begin to promote sales through spam. |
| A．The business | B．The advertiser. |
| C．The employee | D．The consumer. |
| A．To inform. | B．To educate. | C．To persuade. | D．To instruct. |
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科目：高中英语 来源： 题型：阅读理解
If you see a group of people dancing and singing on the street or in the railway station, you don't need to feel surprised．They are a flash mob （快闪族）, which is a group of people who come together suddenly in a public place, do something unusual for a brief period of time, and then quickly break up．They are usually organized with the help of the Internet or other digital communication network．At a predetermined time, they gather and perform some distractions（消遣） such as waving their hands and exchanging books, Then, they quickly break up before the police can arrive．Using mobile phones, the flash mob can change its location if the first one has been replaced for any reason．
Bill Lasik, senior editor of Harper’s Magazine, organized the first flash mob in Manhattan in May 2003 and the first successful flash mob came together on June 3, 2003 - after the first attempt was foiled at Macy's department store．Lasik claimed that the activity was designed to make fun of hipsters （起时髦的人）, and call attention to the cultural atmosphere．
Flash mob gatherings can sometimes shock people．Such an activity might seem amusing and untrue, but it also might frighten people who are not aware of what is taking place．Undoubtedly, flash mobs can serve as good political tools in any direction．They also have great economic potential, such as using flash mobs to advertise a product．
The flash mob is now becoming more and more popular．People use it to do many things．For example, in 2009, Michael Jackson's fans took part in a flash mob to remember him．Hundreds of his fans gathered singing and dancing Michael's famous song "Beat It" together．Flash mobs give people from all walks of life an opportunity to come together to create a memory．
【小题1】The undefined word "foiled" in Paragraph 2 can be replaced by _ 。
| A．forgotten | B．prevented | C．announced | D．confirmed |
| A．The flash mob usually breaks up quickly for lacking enough time． |
| B．Once the place for the activity is determined, it can't be changed． |
| C．The flash mob can be made use offing many fields just for fun． |
| D．It gives people the chance to come together to do something unusual． |
| A．to entertain | B．to encourage |
| C．to inform | D．to persuade |
| A．negative | B．favorable | C．objective | D．doubtful |
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科目：高中英语 来源： 题型：阅读理解
MANY of us enjoy doing it: you turn on the camera on your mobile phone and hold it at a high angle (角度), making your eyes look bigger and your cheekbones more marked out. You turn to your best side and click.
There it is – your selfie.
Over the past year, “selfie” has become a well-known term across the globe. This August the Oxford dictionary added the word to their online dictionary and defined it as: “A photograph that one has taken of oneself, typically with a smartphone or webcam and uploaded to a social media website.”
Today it’s not difficult to find social networking pages full of photos people have taken of themselves and their friends. And selfie culture has become especially related to young people. As many as 91 percent of teenagers have posted photos of themselves online, according to a recent survey by the US Pew Research Center.
So what are the reasons for the rise of selfie culture?
“The cult (狂热) of the selfie celebrates regular people,” Pamela Rutledge, a professor at the Massachusetts School of Professional Psychology, told Vogue magazine. “There are many more photographs available now of real people than models.”
Posting selfies also allows you to control your image online. “I like having the power to choose how I look, even if I’m making a funny face,” Samantha Barks, 19, a high school student in the US, told Vogue.
In addition to self-expression and documentation (记录), selfies “allow for an close friendship for long-distance friends, because you can see each other’s faces every day”, wrote Casey Miller at The Huffington Post.
But US psychologist Jill Weber is concerned that selfies might lead to social problems. “There’s a danger that your self-esteem (自尊心) may start to be tied to the comments and ‘likes’ you get when you post a selfie, and they aren’t based on who you are – they’re based on what you look like,” Weber told Vogue. “When you get nothing or a negative response, your confidence can plummet.”
【小题1】The first paragraph is intended to _________.
| A．explain why selfie is popular | B．describe how to make selfie |
| C．show the importance of selfie | D．introduce the topic of selfie |
| A．Two | B．Three | C．Four | D．Five |
| A．Comments on selfie are based on who you are. |
| B．Selfies have more disadvantages than advantages. |
| C．Others’ response to selfies might affect one’s self-esteem. |
| D．Selfies shouldn’t be encouraged for they lead to social problems. |
| A．go down | B．calm down | C．pick up | D．build up |
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