Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest___36___ out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she ___37___ her visit. She told the front-desk clerk she had had a (n) ___38___ vacation, but was heartbroken about ___39___ several rolls of Kodak color film she had not yet ___40___. At that moment she was particularly ___41___ over the loss of the pictures she had shot at our Polynesian Luau, 42___ this was a memory she especially treasured.
Now, please understand that we have no written service rules___43___ lost photos in the park. 44___, the clerk at the front desk___45___ Disney’s idea of caring for our ___46___. She asked the woman to leave her a couple rolls of ___47___ film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a ___48___at her home. In it were photos of all the actors of our show, 49___ signed by each performer. There were also ___50___ of the public procession（游行队伍）and fireworks in the park, taken by the front-desk clerk in her own ___51___ after work. I happened to know this ___52___ because this guest wrote us a letter. She said that ___53___ in her life had she received such good service from any business.
Excellent ___54___ does not come from policy (政策性的)handbooks. It comes from people who ___55___ —and from a culture that encourages and models that attitude.
36. A. working B. checking C. trying D. staying
37. A. expected B. realized C. paid D. enjoyed
38. A. disappointing B. wonderful C. uncomfortable D. important
39. A. taking B. dropping C. losing D. breaking
40. A. developed B. taken C. washed D. loaded
41. A. silly B. nervous C. calm D. sad
42. A. when B. where C. as D. which
43. A. covering B. finding C. making D. keeping
44. A. Excitedly B. Fortunately C. Therefore D. Quietly
45. A. understood B. reminded C. trusted D. discovered
46. A. workers B. guests C. managers D. clerks
47. A. printed B. shot C. unused D. recorded
48. A. film B. card C. camera D. packet
49. A. frequently B. personally C. alone D. actually
50. A. rules B. pictures C. handbooks D. performances
51. A. case B. work C. time D. position
52. A. story B. place C. photo D. show
53. A. only B. almost C. never D. nearly
54. A. advice B. experience C. quality D. service
55. A. care B. serve C. like D. know
36---55 BDBCA DCABA BADBB CACDA
36. B。work out 意为“算出”，try out意为“测试”，stay out意为“不在家”，均不符文意，check out表示在旅馆结账退房。
37. D。enjoy意为“享受”，向这位即将离去的客人询问她是怎样享受她的假期的。
38. B。but表示转折，她在这里度过了非常愉快的假期，只是因丢了胶卷而感到有些难过。
39. C。由下文中的the loss of the pictures可知答案。
40. A。develop意为“冲洗（胶卷）”，胶卷还未冲洗就丢了。
41. D。由上文中的heartbroken可知这里是说她那时非常伤心。
42. C。由as引导的原因状语从句，表示原因，她伤心是因为她非常珍视这份记忆。
43. A。cover意为“包含”，迪斯尼的服务中没有包含处理在公园丢失照片的条例。
44. B。虽然没有处理丢失照片的服务条例，但迪斯尼的工作人员却通过别的方式解决了问题，fortunately意为“幸运地”，表示转折。
45. A。正是工作人员对迪斯尼服务宗旨的了解，让她继续为客人服务，想办法解决问题。
46. B。显而易见，迪斯尼服务的对象是度假的客人，故选B。
47. A。由下文可知工作人员是要客人留下没有用过的胶卷。
48. D。由下文可知是工作人员将照片以邮寄的方式寄给了她，packet意为“包裹”。
49. B。personally意为“个人地”，由每个表演者自己签上名字。
50. B。由下文中的take可知这里是pictures，take pictures意为“照相”。
51. C。由after work可知她是利用下班后自己的时间来照这些相片的。
52. A。此处story意为“（真实的）故事”，客人写信给我们，我也就知道了这个故事。
53. C。由后句中出现的部分倒装可知此处填否定副词，从而排除A、B、D三项。
54. D。由上文可知这里是指服务，优秀的服务并不仅来自于服务条例。
55. A。 care意为“关心”，不仅要了解服务条例，更重要的是具有服务意识，为客人着想，这才是真正服务于客人。
一课一练课时达标系列答案科目：高中英语 来源： 题型：阅读理解
Visitors from space may have landed on our planet from time to time, maybe hundreds of times during the long, empty ages while Man was still a dream of the far future. Indeed, they could have landed on 90% of the earth as recently as two or three hundreds years ago, and we could never have heard of it. If one searches through old newspapers and records from some certain places, one can find many reports of strange events that could be some explanations about visiting from outer space. A writer, Charles Fort, has made a collection of UFO sightings in his book Lo! One is tempted(引诱) to believe them more than any modern reports, for the simple reason that they happened long before anyone had ever thought of space travel. Yet at the same time, one cannot take them too seriously, for before education on science was popular, even sightings of meteors(流星) and comets(彗星) made people believe the most unbelievable stories, as they still do today.
56.According to the passage, visitors from outer space may have landed on the earth .
A. long before man had dreamed of it B. long before there were human beings
C. in the last few hundred years D. after the space travel began
57.Which of the following statements is true according to the passage?
A. Charles Fort sighted a lot of UFOs himself. B. All sightings of UFOs are believable.
C. There may be living things on other planets. D. People have seen visitors from other planets everywhere.
58.According to the passage, .
A. UFOs are only seen in recent years B. UFOs sightings are not new
C. UFOs are just meteors and comets D. UFOs are invented by people
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科目：高中英语 来源：2012-2013学年四川省雅安中学高一10月月考英语试卷（带解析） 题型：阅读理解
Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
【小题1】The followings are writers EXCEPT ________.
| A．Robert Edward Lee | B．Robert Lee Frost |
| C．Ernest Hemingway | D．Ezra Pound |
| A．he had great influence on Frost’s poetry and life |
| B．Frost’ s poetry style was the same as Hemingway’s |
| C．Frost was unhappy because he was the victim of his father |
| D．Frost spent his childhood unhappily |
| A．Once Frost’s first book was published he gained great praise in his country. |
| B．After leaving Harvard University, he began to learn to write poetry. |
| C．Frost was found lo have a gift in poetry while he studied in high school. |
| D．Robert Frost’s father was angry and drank a lot because he didn’t realize his dream. |
| A．Robert Frost’s unhappy childhood. | B．Robert Frost’s first and second book. |
| C．Robert Frost’s family and jobs. | D．Robert Frost’s life and poetry. |
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科目：高中英语 来源：2012-2013学年陕西省五校联考高三第二次模拟考试英语卷（解析版） 题型：阅读理解
Heading off to college this year? Here are some fashion tips from our experts you should keep in mind;
Dress to impress: Stylist and business consultant Daniela Smith says, "Girls should keep in mind that your college professors will often be the bridge that connects you to your future career and your classmates will become your professional．network． You don't need to dress like you're going to the office, but you should display an ability to properly present yourself with appropriate maturity and confidence, and look put-together．"
Lo go mania（品牌热症）: Wearing the logos of brands aimed at younger customers physically identifies you as part of that age group, so consider the targeted age group of the stores you shop at．It's tempting to load up on logos, especially well-known logos that signify high-end brands．But consider this: college is a time of self-discovery, a chance to develop your own personal style．Instead of wearing logos head to toe, "walking advertisement"-style, why not express who you really are?
Wear real pants: The combination of leggings and baggy shirts is all too common on college campuses．Smith points out that leggings, yoga pants, and sweatpants are entirely unacceptable in public unless you're exercising． Although leggings worn as pants are a common trend among high school and college girls, they are not an appropriate choice for daywear; As a young woman, your style choice should begin to reflect your maturity level．So, get rid of leggings and wear real pants!
Keep the cute factor to a minimum: Stay away from sweaters and T-shirts with smiling animals, cartoon characters, or Hello Kitty on them．Sure, kittens might be cute, but they're not doing you any favors in the style department．Dressing too cutesy can take years off your look, and not necessarily in a good way!
1.The second paragraph indicates the importance of .
A． impressing professors B． getting on well with classmates
C． creating a professional image D． dressing appropriately
2.The author believes that college girls should .
A． choose a logo that suits their age
B． try to load up on well-known logos
C． use logos to show who they are
D． find their identity by trying different logos
3.In which magazine would you most likely find this passage?
A． Business Week． B． Parents
C．In style． D．Travel&Leisure
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科目：高中英语 来源：2015届四川省高一10月月考英语试卷（解析版） 题型：阅读理解
Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
1.The followings are writers EXCEPT ________.
A. Robert Edward Lee B. Robert Lee Frost
C. Ernest Hemingway D. Ezra Pound
2.The passage wrote about Hemingway in order to show that
A. he had great influence on Frost’s poetry and life
B. Frost’ s poetry style was the same as Hemingway’s
C. Frost was unhappy because he was the victim of his father
D. Frost spent his childhood unhappily
3.What can we learn from the passage?
A. Once Frost’s first book was published he gained great praise in his country.
B. After leaving Harvard University, he began to learn to write poetry.
C. Frost was found lo have a gift in poetry while he studied in high school.
D. Robert Frost’s father was angry and drank a lot because he didn’t realize his dream.
4.What’s the passage mainly about?
A. Robert Frost’s unhappy childhood. B. Robert Frost’s first and second book.
C. Robert Frost’s family and jobs. D. Robert Frost’s life and poetry.
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科目：高中英语 来源：2011-2012学年湖北省孝感市高三第一次统考英语题 题型：阅读理解
It's really true what people say about English politeness: it's everywhere．When squeezing past someone in a narrow aisle, people say "sorry"．When getting off a bus, English passengers say "thank you" rather than the driver．In Germany, people would never dream of doing these things．
After all, squeezing past others sometimes can't be avoided．and the bus driver is merely doing his job．I used lo think the same way, without questioning it, until I started traveling to the British Isles and came to appreciate some more polite ways of communicating with people．
People thank each other everywhere in England, all the time．When people buy something in a shop, customer and retail assistant in most cases thank each other twice or more．In Germany, it would be exceptional to hear more than one thank you in such a conversation．British students thank their lecturers when leaving the room．English employers thank their employees for doing their jobs as opposed to Germans, who would normally think that paying their workers money is already enough．
Another thing I observed during my stay was that English people rarely criticize others．Even when I was working and mistakes were pointed out to me．my employers stressed several times but none of their explanations were intended as criticism．It has been my impression that by avoiding criticism, English people are making an effort to make others feel comfortable．This also is shown in other ways．British men still open doors for women, and British men are more likely to treat women to a meal than German men．However, 1 do need to point out here that this applies to English men a bit more than it would to Scottish men' Yes, the latter are a bit tightfisted．
1.What is the author's attitude towards English politeness?
A．He appreciates it B．He gives no personal opinion
C．He thinks it is artificial D．He thinks it goes too far．
2.What can we learn about customers and retail assistants in Germany?
A．It's always a retail assistant who says thank you．
B．A customer never says thank you to a retail assistant．
C．They always say thank you to each other．
D．They may say thank you only once．
3.We can learn from the last paragraph that Scottish men _____．
A．are more likely to be involved in a fighting．
B．are not so willing to spend money for women．
C．are more polite than English men.
D．treat women in a polite way.
4.The author develops the text through the method of .
A．giving comments B．telling stories
C．making comparisons D．giving reasons
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