Question

　　CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world． Its service is very good but some passengers are still not satisfied with it and that is why in 1996 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table． This division is called Category． Problems that appear when the plane is flying are Flight problems． Those about passengers’ things carried by the plane are Baggage problems． Customer service refers to service work which passengers are not satisfied with． Over sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe． Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost or because of any other reasons． Fares are problems about the price of tickets． Reservations are problems that appear when passengers could not get the tickets they have already booked． Tours are problems about the passengers’ traveling by air or hotel problems． Advertising is what the passenger think about advertisements on the plane． Credit problems are about the use of credit cards（信用卡）．

1．About how many complaints concerning or about Credit were received by the CBC in 1996?

A．133．　　 B． 220．　　C． 230．　　D． 1,220

2．By about what percent did the total number of complaints decrease from 1996 to l997? (decrease = reduce)

A． 40%．　　B．60%．　　C． 75%．　　D．100%．

3．If the categories, except“Other”, are placed in the order of percent of complaints from greatest to least, for how many of the categories would the place change from 1996 to 1997?

A．Three． B． Four． C． Six．　　 D． Seven．

4．If the circle graphs below show total consumer complaints for 1996, which graph shows a park part that is about Flight problems and Refund problems together ?

5．Which of the following statements or sayings can be inferred from the table?

I．In 1996 and in 1997, complaints about Flight problems, Baggage, and Customer service together took more than 50 percent of all consumer complaints received by the CBC Company．

II．The number of Special passenger complaints was unchanged from 1996 to 1997．

III．From 1996 to 1997 the number of Flight problem complaints increased by more than two percent．

A．I only． B． II only． C． 1 and II only． D． I and III only．

Answer 1

答案：C;A;C;D;A
解析：

此处不但细节颇多且生词林立，步步需要小心。这里还要生活常识的支持，如：航空公司服务的问题林林总总，要理解其确切含义，如：Category、Oversales、． Refund、Fares、Reservations等等。

提示：

话题：阅读与区别“百分比和总数的关系”的技巧。重点：细节捕捉。