科目：高中英语 来源：2011届山东省诸城市高三2月月考英语试卷 题型：阅读理解
One evening I went out and left my 17-year-old son in charge of his 8-year-old brother and 4-year-old sister.On this occasion,the work was made less troublesome by the presence of his girlfriend.I left with complete confidence that the older children would do a wonderful job of babysitting the younger children.Later,I discovered that complete confidence was the last thing I should have left home with.
I had decided to return home earlier than planned so that my son and his girlfriend could go out.I called home with this happy news.But instead of hearing his cheerful,grateful voice on the other end of the line,all I heard was the sound of a telephone ringing.
It was,I should point out,after 10 p.m.,when the two younger children should have been in bed.and when the two older children should have been answering the phone.“I’ll give him a lesson.”I said.I decided they must be outside.Why they might be outside at 10∶30 on a winter night I had no idea,but it was the only explanation I could come up with.
Finally,in desperation,I called his girlfriend’s house.After what seemed like countless rings,his girlfriend answered.“Yes,”she said brightly,“He’s right here.”
He came on the phone.I was not my usual calm,rational(理智的)self.After all,one of the rules of survival for modern parents is that you can’t trust modem teenagers.“Where are the children?”I said.He said they were with him.They had done nothing wrong.My son had taken the younger children over to his girlfriend’s house just for ice cream and cake.This was too good to be believed.Well,it turns out that I shouldn’t have believed it.It was only part of the truth.
The following Saturday evening we were at my parents home,celebrating my birthday.My oldest son gave me the children’s gifts.Mounted and framed were a series of lovely color photographs of my children,dressed in their best clothes,and wearing their most wonderful expressions.They are pictures to treasure a lifetime,all taken by the father of my son’s girlfriend.
【小题1】The author went out and left her eldest son in charge of the younger children
because .
| A．she knew that her eldest son was a good baby-sitter |
| B．she thought it no hard work to take care of the younger ones |
| C．she believed he could do well with his girlfriend’s help |
| D．she could not find a baby-sitter on that winter night |
| A．two younger children had already been in bed |
| B．the children were preparing a birthday gift for her |
| C．her son was quarrelling with his girlfriend |
| D．there was no one answering the telephone |
| A．The author didn’t believe what her son had told her. |
| B．The author had complete confidence in her son. |
| C．The author believed her son was telling the truth. |
| D．The author was moved by what her children had done. |
| A．They had a birthday party. |
| B．They framed some photographs. |
| C．They had their pictures taken. |
| D．They made some beautiful clothes. |
| A．Modem teenagers are not worth trusting. |
B．It is no ea sy job to look after young children. |
| C．It’s no good to have a girlfriend at an early age. |
| D．Her children have a caring and tender heart. |
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科目：高中英语 来源：安徽省2010届高考冲刺预测英语试题 题型：阅读理解
Why should I teach my children history? That sounds like a stupid question to even ask. But, as I hear different home schooling teachers discuss history, I get the idea that there may be different reasons for teaching history. Let me briefly explain the three good reasons for studying history and two bad reasons for studying history.
The major reason I see for studying history is that we can learn from the past. I am convinced that the world would be a much better place if more people understood the successes and failures of the past and the things that made these successes and failures. However, as the unfortunately true statement goes “the one thing we seem to learn from history is that we don’t seem to learn from history. ”Perhaps at least in teaching history, to my children I can do a small part in changing this.
A second major reason for studying history is that it is hard to understand the current political climate in the absence of an understanding of its historical context. We can not even understand who we are and where we are without history, much less try to figure out where we are going or how we should get where we want to be.
I teach my children history, for one more reason. I purchased a set of historical audio tapes for our children. My seven-year-old son listened to them over and over. It was my hope that he would become inspired by the accomplishments of people like the Wright brothers to accomplish things by himself. I think that it is good that we celebrate the accomplishments of people like Martin Luther King Jr. In doing so, young people are called on to stand for the principles that he stood for and accomplish what he accomplished. I also think that by studying people like Adolph Hitler, people can learn to stand against the things that he stood for.
1. What message can we get from the underlined sentence in Paragraph 2?
A. Many people aren’t clever enough to learn well from the past.
B. Many people fail to make good use of history and make the same mistakes.
C. Many people feel it hard to understand history.
D. Many people have no interest in studying history.
2. In Paragraph 3, the author shows that history is useful because
A. it makes the current political situation go smoothly
B. it helps us realize the importance of historical events
C. it helps us understand why things are the way they are
D. it helps people accept the present situation where they live
3. Some historical figures are mentioned in the last paragraph to show
A. people can be inspired to do good, while also learning to fight against evil
B. people may also learn from bad historical figures
C. more celebrations should be held to honor their achievements
D. today’s people can also achieve what they achieved
4. What would be talked about in the following paragraph?
A. How to teach history effectively.
B. Some negative reasons for studying history.
C. How to get more people to study history.
D. Some bad historical figures.
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科目：高中英语 来源：2015届四川省高二上学期期中考试英语试卷（解析版） 题型：阅读理解
Now, it’s time for some brief news items.
Teens Go Online
Some 13 million European children under 18 use the Internet for schoolwork, games and music according to research done by Nielsen’s “Net-rating”. The study covered Britain, Germany, France, Italy and Spain. Experts advised parents to limit the time their kids spend on line and keep them away from chat rooms.
Chat to the magic Mum
British author J. K. Rowling, mother of magic boy Harry Potter, will do an Internet interview about her new book “Harry Potter and the Half-Blood Prince” on June 26. Before the event, children are invited to send their questions about Harry to the website. The book will hit stores in the US and UK on June 21 and will arrive in China in August.
School Soldiers
Russian school students will have to do basic military training in their final year of school, the government has decided. The lesson will include learning to fire guns, marching drills and how to deal with a chemical, nuclear or biological attack. The activity is seen as part of a drive toward the education of their love for their country.
Is it hard for you to get up early and get ready for classes? Some students at Winter Park High School just roll out of bed in their pajamas (睡衣) and go to class in their own bedrooms, Of course, their teachers and classmates do not see them because all their class work is on the computer. The Florida High School, the state’s only online school, has 250 students who are taking classes at home by computer. Students in this first online program take classes in algebra (代数), American government, chemistry, computer, economics, and web-page design. They also have to go to regular school to attend other classes.
1.In the first news item, which country is NOT covered in the research?
A. Britain. B. France. C. Sweden. D. Spain.
2.What is the second news item mainly about?
A. J. K. Rowling will have an Internet interview.
B. Children will meet Harry Potter’s mother.
C. The Harry Potter book will be available on the Internet.
D. The Harry Potter book will arrive in China in early June.
3.Why will Russian school students have basic military training?
A. To get ready for a military parade.
B. To learn to protect themselves.
C. To gain some military knowledge.
D. To develop their love for the country.
4.The news from Florida can be given a title “____________”.
A. Get up Late B. Online School C. Magical Computers D. No Teachers
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科目：高中英语 来源：2014届湖北公安高三上期开学考试英语卷（解析版） 题型：阅读理解
The light from the campfire brightened the darkness, but it could not prevent the damp cold of Dennis’s Swamp (沼泽地) creeping into their bones. It was a strange place. Martin and Tom wished that they had not accepted Jack’s dare. They liked camping, but not near this swamp.
“So,” Martin asked as they sat watching the hot coals. “How did this place get its name ? ”
“Are you sure you want to hear it ? It’s a scary story,” warned Jack.
“Of course!” cried out Tom. “If there were anything to be scared of, you wouldn’t have chosen this place!”
“Ok, but don’t say I didn’t warn you,” said Jack, and he began this tale.
“Way back in time, a man called Dennis tried to start a farm here. He built that cottage over there to live in . In those days, the area looked quite different ---- it was covered with tall trees and the swamp was a crystal-clear river. After three hard years, Dennis had cleared several fields and planted crops. He was so proud of his success that he refused to listen to advice.
“ ‘You are clearing too much land, ’ warned one old man. ‘ The land is a living thing. It will hit back at you if you abuse it. ’
“ ‘ Silly fool,’ said Dennis to himself. ‘If I clear more land, I can grow more crops. I’ll become wealthier. He’s just jealous!’”
“Dennis continued to chop down trees. Small animals that relied on them for food and shelter were destroyed. He was so eager to expand his farm that he did not notice the river flowing slowly towards his door. He did not notice salt seeping to the surface of the land. He did not notice swamp plants choking all the native plants.”
“What happened? ” Martin asked. It was growing colder. He trembled, twisting his body closer to the fire.
“The land hit back ---- just as the old man warned, ” Jack shrugged. “Dennis disappeared Old folks around here believe that swamp plants moved up from the river and dragged him underwater. His body was never found.”
“What a stupid story, ” laughed Tom. “Plants can’t …” Before he had finished speaking, he screamed and fainted (晕倒). The other two boys jumped up with fright, staring at Tom. Suddenly, they burst out laughing. Some green swamp ivy (常春藤) had covered Tom’s face. It was a while before Tom could appreciate the joke.
1.The underlined word “dare” in Paragraph 1 is closed in meaning to ________.
A. courage B. assistance C. instruction D. challenge
2.Why did Jack tell Tom and Martin the story?
A. To frighten them.
B. To satisfy their curiosity.
C. To warn them of the danger of the place.
D. To persuade them to camp in the swamp.
3.Why did Dennis ignore the warning of the old man?
A. The old man envied him.
B. The old man was foolish
C. He was too busy to listen to others.
D. He was greedy for more crops.
4.Why did Tom scream and faint?
A. He saw Dennis’s shadow
B. He was scared by a plant
C. His friends played a joke on him.
D. The weather became extremely cold.
5.What lesson can we learn from the story of Dennis?
A. Grasp all, lose all.
B. No sweat, no sweet.
C. It is no use crying over spilt milk.
D. He who makes no mistakes makes nothing.
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科目：高中英语 来源：2014届江西宜春上高二中高三上期第二次月考英语卷（解析版） 题型：阅读理解
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people, and 80 percent of the people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (购物礼卷) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems .
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
1.We can learn from Paragraph 2 that .
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
2.The writer mentions “phone rage” (Paragraph 3) to show that________.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more demanding
D. customers rely on their phones to obtain services
3.What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
4.If a manager should show his empathy (Paragraph 6), what would he probably say?
A. “I know how upset you must be.” B. “I appreciate your understanding.”
C. “I’m sorry for the delay.” D. “I know it’s our fault.”
5.Customer delight is important for airlines because________.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
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