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Rail passengers are being forced to pay thousands of pounds more in fares as a result of poor advice from the national telephone helpline and individual stations, a consumer organization reveals today. Research by Which? found that in some cases passengers are being charged almost double the cheapest price because of errors made by staff .

Which? asked 25 questions of both station staff and the National Rail Enquiries (NRES) helpline. Only half of the 50 questions were answered correctly. If customers had followed all the advice given ,they would have been £1,263.60 worse off .

Bad advice was given for the cheapest fare for a single journey between London and Grantham. For a ticket bought on the day of travel, both NRES and a King’s Cross station clerk quoted GNER’s £44.50 fare, ignoring a Hull Trains service which leaves 10 minutes earlier and costs just £20.

Some of the most costly misinformation was given for journeys where season tickets should have been recommended. Passengers making a return journey between Swindon and Penzance twice in a week could buy a ticket from one company for £70 which would cover all the travel. But both NRES and station staff quoted £67 for each journey, making £134.However, the NRES website proved to be a much more reliable source of information .

Which ? also checked “the earlier you book, the cheaper the ticket” claims by five companies and found this was not always the case. On some services, prices went up and down at random.

Ithiel Mogridge, 52, gave one example of poor advice :” Last Christmas I found my brother a ticket on the thetrainline.com to travel from Blackburn to Yate. While the direct route was £51, this one involved a change in Newport and cost just £21.I emailed the details to him and his partner. They went to Blackburn station, where the clerk insisted the fare was £51.”

Malcolm Coles, editor of which.co.uk, said :”Staff training needs to be improved. In the meantime, we’ve designed a checklist, available at which.co.uk/ rail advice.

1.According to the passage “which ?”is a ________.

A.national telephone helpline

B.department under the British Rail

C.consumer organization

D.website under the National Rail Enquiries

2.When the author said that customers “would have been £1,263.60 worse off”, he was telling us that customers would have _________.

A.saved £1,263.60 if they had followed the advice

B.spend £1,263.60 more than the lowest price

C.used £1,263.60 for the survey of 25 questions

D.been cheated of £1,263.60 from the poor advice

3.The phrase at random in paragraph 5 is closest in meaning to “_________”.

A.casually           B.purposefully           C.exactly         D.unavoidable

4.The passage is mainly concerned with the phenomenon that ________.

A.train passengers get bad advice on fares

B.rail passengers are ill-treated by station staff

C.booking clerks and the telephone helpline offer reliable information

D.rail passengers can get cheaper tickets if they book earlier

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All this may now have to change. The time has certainly come to switch some efforts and resources away from the utopian(乌托邦)goal of creating jobs for all, to the urgent practical task of helping many people to manage without full-time jobs.

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科目:高中英语 来源: 题型:阅读理解

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Of course,there are some technical challenges to overcome.There are so many issues that need to be settled,such as safety,rail gauge(轨距),maintenance of railway tracks.So,it’s important to pay attention to every detail.

But the key issue is really money.China is already spending hundreds of billions of yuan on

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When my brother and I were young, my mom would take us on Transportation Days.

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1. According to the writer, what was the greatest benefit of her Transportation Days?

A.Building confidence in herself.

B.Reducing her use of private cars.

C.Developing her sense of direction.

D.Giving her knowledge about vehicles.

2. The underlined word “paralyzed”(in Para.5) is closest in meaning to “________”.

A.displayed      B.justified       C.ignored       D.ruined

3. Which means of transportation does the writer probably disapprove of?

A.Airplane.      B.Subway.       C.Train.        D.Car.

 

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“You will never walk again.You will have to use a wheelchair.” I heard his   36  fall heavily on my ears, numbing my soul.If I had never felt hopeless before, I felt hopeless then.

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1.

A.words

B.report

C.explanations

D.decision

 

2.

A.hit

B.awakened

C.asked

D.discovered

 

3.

A.legs

B.parents

C.activities

D.surroundings

 

4.

A.placed

B.caught

C.carried

D.stuck

 

5.

A.might

B.should

C.could

D.must

 

6.

A.change

B.recover

C.adjust

D.succeed

 

7.

A.curiosity

B.surprise

C.fear

D.puzzle

 

8.

A.strikes

B.passes

C.continues

D.remains

 

9.

A.familiar

B.strict

C.discouraged

D.impatient

 

10.

A.punished

B.interrupted

C.accepted

D.protected

 

11.

A.falling

B.setting

C.holding

D.ping

 

12.

A.through

B.in

C.at

D.on

 

13.

A.efforts

B.lessons

C.acts

D.curs

 

14.

A.appear

B.survive

C.build

D.add

 

15.

A.useful

B.important

C.popular

D.pleasant

 

16.

A.opened

B.dressed

C.woke

D.dragged

 

17.

A.Disappointed

B.Embarrassed

C.Frightened

D.Shocked

 

18.

A.faded

B.spread

C.backed

D.sank

 

19.

A.expectation

B.challenges

C.achievements

D.supports

 

20.

A.proved

B.offered

C.taught

D.suggested

 

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No one knows yet the accurate number of lives which have been lost in this terrible fire .But reports suggest that it is more than one hundred .

A wall of flames fifty feet high and at least one hundred and fifty miles wide is now racing towards the forests and rich farmlands of southern Victoria . Towns less than one hundred miles from Melbourne will be in danger unless the wind changes . People are rushing excitedly into the streets . The police have warned them not to see the fire but many people are doing so .

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It is said that the fire has brought the greater danger to the country since the Second World War .

1.By the time the article was written , the fire        .

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    A.the fire was terrible and dangerous

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