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About 10 years ago I was having my annual party and my niece came to see me. As she______around the room, she noted that my employees seemed happy. Then, I asked her how she thought I did that. “I’m sure you treat them ______,”she replied. “That’s half of it,” I said. “Do you know ______ the other half is?”

She didn’t have the answer. So what’s the answer? I______ the unhappy people. People laughed at this point. I wish I were ______. I’m not. I have learned that as a manager you cannot make everyone happy. Good ______ requires training, communicating and patience.

Don’t ______me wrong. This doesn’t happen a lot. There’s no joy in the ______ of firing someone. And it’s not always the employee’s ______— there are many bad bosses out there. And not all employees ______ your company. I don’t have a Ph.D., an M.B.A, or even an economics degree. What I do have is a ______ company. Now I know some people argue that business is_______ making money, and not everyone has to be happy. When you _____ a company, you have the right to ______ yourself with the people you choose.

I have a good day today. Not ______I’ve got a big order or great _______ reports. I have wonderful people working for me. They care. They are committed(承担). ______, they understand the whole customer-staff-company triangle, where all of the legs ________ each other. When you have the right people, business is much________. I know because I have ________ it.

1.A. showed B. looked C. turned D. came

2.A. nicely B. firmly C. strictly D. seriously

3.A. which B. that C. what D. who

4.A. trick B. hire C. dislike D. fire

5.A. crying B. joking C. cheating D. regretting

6.A. assessment B. agreement C. management D. employment

7.A. bring B. think C. treat D. get

8.A. way B. chance C. act D. form

9.A. decision B. failure C. fortune D. fault

10.A. suit B. believe C. choose D. understand

11.A. funny B. large C. happy D. busy

12.A. with B. beyond C. into D. about

13.A. leave B. join C. own D. share

14.A. relax B. help C. amaze D. surround

15.A. until B. because C. after D. that

16.A. physical B. written C. technical D. financial

17.A. Besides B. However C. Otherwise D. Therefore

18.A. support B. fight C. hold D. hurt

19.A. busier B. easier C. safer D. higher

20.A. made B. forgotten C. got D. put

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