Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
60. The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大惊小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
61. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
62. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
63. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost
科目：高中英语 来源：江苏省宁海外国语学校2010届高三高考模拟英语试题（6） 题型：阅读理解
D
As I was reading a recent story in Slate on 20-somethings complaining about how the economy was ruining their life plans, I couldn’t help but think the 20-somethings sounded like a bunch of spoiled children who grew up expecting everything to be easy for them. As a 20-something myself, I certainly share their disappointment: my husband and I probably won’t be able to buy a house until we’re in our 40s, and we too are burdened by student loans(贷款). But why should it be any different? Being young persons in America, shouldn’t they take up all of the challenges and opportunities that this country offers?
Consider some of these views shared in the Slate story: Jennifer, 29, owner of a two-bedroom apartment with her husband, worries that she won’t be able to have children for at least a decade because they can’t afford to buy a house yet.
I read that, and I thought, what planet is she living on where you need to own a house in order to have kids? Has she ever visited a developing country, or even downtown areas in this one? Home ownership is a luxury(奢华), not a fertility requirement.
A 26-year-old in the story despairs(绝望) that he can’t afford to get a Ph.D. in literature. Well, that sounds a bit like expressing disappointment that no one will pay you to write poetry on the beach in Thailand for five years.
Yes, it’s sad that these young people feel so lost. But I think the problem is their extremely high expectations, not economic reality. Beth Kobliner, author of Get a Financial Life: Personal Finance in Your Twenties and Thirties, says that she thinks people’s expectations are slowly adjusting, but today’s 20-somethings grew up at a time when 
everyone’s wealth appeared to be expanding. Their parents probably saw their home values rise along with their investments. “So you have people who have grown up in an environment where people had great expectations of what living well means,” says Kobliner.
This recession(衰退) will certainly play a role in forcing those expectations into more realistic group. In the meantime, it seems a lot better for our mental health to focus on being grateful－for our one-bedroom apartments, for living in modern cities, or perhaps just for being able to eat three meals a day－than on longing for some kind of luxury life.
67．What makes the author think the 20-somethings sound like a bunch of spoiled children?
A．They expect everything to be easy for them.
B．They complain that the econo
my is spoiling their life plans.
C．They are reluctant to face all of the challenges.
D．They are burdened by student loans.
68．The underlined word “fertility” in Paragraph 3 probably means .
A．baby production B．pleasant
C．baby comfort D．essential
69．Which of the following is not one of the complaints of the 20-somethings?
A．They can’t have children for at least a decade to buy a house.
B．They have only one-bedroom apartment to live in.
C．They can’t buy a house until 40 because of student loans.
D．They despair at not being able to afford a Ph.D. in literature.
70．What is the author’s purpose of writing this passage?
A．To tell us what the author’s attitude towards the 20 – somethings.
B．To explain why young people can’t afford to buy a house.
C．To suggest what we should do when young people’s high hopes create despair.
D．To explain what the 20 – something’s high expectations are.
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科目：高中英语 来源：2012-2013学年新疆兵团农三师第一中学高一下学期3月月考英语卷（带解析） 题型：阅读理解
My mother is a diligent and kind woman. She is very busy from morning till night. As a teacher, she works hard. ___【小题1】___ Both my brother and I love her dearly as she loves us.
My mother has been teaching math at a middle school in my hometown. She goes to work early in the morning and does not return home until late in the afternoon. ___【小题2】___ She treats them with patience and teaches them well. For her excellent quality and very good teaching results, she has been elected as a model teacher several times.
___【小题3】___ Every day, when she comes back home from work, she sets about doing housework, sweeping the living room and bedrooms or cleaning the furniture, and putting everything in good order. She seems to be busy all the time. As she has been very busy working every day, she looks older than her age. But she looks as cheerful and happy as ever. Mother never buys expensive dresses for herself, but she often buys some inexpensive but high quality clothes for us. ___【小题4】___ She just eats a plain meal outside when she is too busy to cook herself. She lives a busy yet simple life, without any complaints.
Often she says to us, “work while you work, and play while you play. That is the way to be happy and gay. If you do not work, you will become lazy and be of no use to society”. What a piece of good advice this is! __【小题5】__ This advice of hers will always serve as a guide to my behavior. My mother is great indeed, and I always feel proud of her.
| A．She enjoys listening to classic music. |
| B．As a mother, she takes good care of us and gives us every comfort. |
| C．She loves her students and cares for them. |
| D．She never goes to expensive restaurants to enjoy meals. |
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科目：高中英语 来源：2011-2012学年度江苏省南通市通州区高一第一学期期中考试英语试卷 题型：阅读理解
When I was about 12, I had an enemy, a girl who liked to point out my shortcomings(缺点). Sometimes she said I was thin. Sometimes she said I was lazy. Sometimes she said I wasn’t a good student. Sometimes she said I talked too much, and so on. I tried to put up with(忍受) her as long as I could. At last, I became very angry. I ran to my father with tears in my eyes.
He listened to me quietly, and then he asked, “Are the things she said true or not? Mary, didn’t you ever wonder what you’re really like? Go and make a list of everything she said and mark the points that are true. Pay no attention to the other things she said.”
I did as he told me and to my surprise, I discovered that about half the things were true.
I brought the list back to my dad. He refused to take it. “That’s just for you,” he said. “You know better than anyone else the truth about yourself. When something said about you is true, you’ll find it will be helpful to you. Don’t shut your ears. Listen to them all, but hear the truth and do what you think is right.”
Many years have passed. The situation often appears in my mind. In our life we often meet with some trouble and we often go to someone and ask for advice. For some advice you will treasure(珍惜) all your life!
【小题1】What did the writer’s father do after he heard her complaints(抱怨)?
| A．He agreed with her “enemy”. |
| B．he let her continue to put up with her “enemy”. |
| C．He told her to write down all her “enemy” had said about her. |
| D．He told her not to pay attention to what her “enemy” had said. |
| A．surprised | B．angry | C．disappointed | D．sad |
| A．The “enemy” thought the writer was pretty. |
| B．The “enemy” thought the writer studied hard. |
| C．The writer and her “enemy” became best friends at last. |
| D．The writer is grateful to her father. |
| A．My Parents |
| B．A Serious Criticism(批评) |
| C．What People Say About You Is Always Right |
| D．The Best Advice I Ever Had |
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科目：高中英语 来源：2012-2013学年湖北荆州监利柘木中学高二下学期第二次月考英语试卷（带解析） 题型：阅读理解
Background music may seem harmless, but it can have a powerful effect on those who hear it. Recorded background music first found its way into factories, shops and restaurants in the USA. Very soon it spread to other parts of the world. Now it is becoming difficult to go shopping or eat a meal without listening to background music.
To begin with, background music was intended simply to create a soothing (舒适的) atmosphere. Recently, however, it's becoming a big business. An American marketing expert has shown that music can boost(提升) sales or increase factory production by as much as a third.
But it has to be the light music. Lively music has no effect at all on sales. Slow music can increase receipts(收入) by 34%. This is probably because shoppers slow down and have more opportunity to spot items they would like to buy. Yet, slow music isn't always the answer. The expert found that in restaurants slow music meant customers took longer to eat their meals, which reduced overall sales. So restaurant owners might be well advised to play faster music to keep the customers moving-unless, of course, the resulting indigestion(消化不良) leads to complaints.
【小题1】Background music was first used ________.
| A．in the cinemas and theatres in the USA |
| B．in the offices and hospitals in the USA |
| C．in the schools and churches in the USA |
| D．in the factories, shops and restaurants in the USA |
| A．increase sales or factory production |
| B．create a soothing atmosphere |
| C．make people slow down |
| D．make people forget their worries |
| A．shops |
| B．restaurants |
| C．factories |
| D．cinemas |
| A．lively music |
| B．loud music |
| C．slower music |
| D．faster music |
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科目：高中英语 来源：2010—2011学年江苏省金湖一中高二下学期期末考试（英语） 题型：阅读理解
“BANG! BANG!” Setting off firecrackers(爆竹), which has been the most typical custom on the Spring Festival, is the happiest part of the Festival for most Chinese kids. They light the fuse(导火线) nervously, run away in a hurry, cover their ears with their hands and watch the colorful display with a big smile on their faces. Faced with the beautiful scene, they feel they are the happiest ones in the world as if they had never had a more exciting experience.
While setting off firecrackers can bring kids so much fun, these firecrackers can also be dangerous. Therefore, many Chinese big cities including Beijing began to ban them in the 1980s. Such an activity was completely or partially forbidden in big cities because the government took security, noise and pollution factors into consideration. As a replacement, some buy tapes with firecracker sounds to listen to, some break little balloons to get the sound too, while others buy firecracker handicrafts to hang in the living room.
This year good news came for teens in Beij ing. The ban on firecrackers was cancelled on September 9, 2008. It will add much fun to the coming Spring Festival in tile capital. Hearing the news, many kids were wild with joy.
According to Chinese custom, lighting firecrackers is a must during the Spring Fesrival. People believe the sound of the firecrackers drives away demons(恶魔) and bad luck for the coming year. Their beautiful colours and sound also bring much excitement during this most important traditional Chinese festival.
Since the ban, people complained that the Spring Festival was too quiet and not traditional enough. Children lost the fun and grown-ups lost their childhood memories.
Some even worried that if the ban continued, the next generation would only know the custom of lighting firecrackers through books. This would be a great loss for tradition.
Everybody knows that we can’t give up eating for the slight risk of choking(因噎废食). So in recent years, many cities have resumed the old custom at the request of local residents. This year Beijing kids will also be able to join in.
However, every year there are kids injured by setting off fireworks in a dangerous way. So while enjoying yourself, please bear safety in mind.
Don’t light fireworks among crowds, inside a bottle or with a part of your body right over it.
No matter how much fun firecrackers are, the most important thing is to keep away from danger. We wish every kid an exciting and safe Spring Festival!
Title：Firecrackers back in Beijing on the Spring Festival
| 【小题1】 △ for setting off firecrackers | ☆It is the most typical custom of the Chinese. ☆The sound of the firecrackers is 【小题2】 △ to drive away demons and bad luck. ☆Their beautiful colours and sound also make people 【小题3】 △ . |
| Fun for kids | ☆Feeling nervous and running away 【小题4】 △ when lighting the fuse ☆Covering the ears with hands and 【小题5】 △ the colourful display joyfully |
| 【小题6】 △ on the ban | ☆It is very dangerous for people and their properties. ☆Its noise and smoke cause heavy 【小题7】△ . |
| Complaints about the ban | ☆Much fun for kids will be 【小题8】 △ . ☆It’s difficult for grown-ups to remember their childhoods. |
| Return of firecrackers | ☆The government 【小题9】 △ the ban on Septmnber 9, 2008. ☆If taking proper 【小题10】 △ measures, Beijing kids will enjoy an exciting Spring Festival this year. |
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