A passenger(乘客) told a flight attendant that he needed a cup of water to take his medicine just as the plane was taking off. She told him that she would bring him the    1   in ten minutes.
Thirty minutes later, when the passenger’s ring for service sounded, the flight attendant felt    2  . She was so busy that she has forgotten to give him the water.    3  , the passenger couldn’t take his medicine on time. She hurried over to him with a cup of water, but he    4  it.
In the following hours on the flight, each time the flight attendant passed by the passenger, she would ask him with a smile if he needed anything. But he asked for    5 .
When he was getting  6   the plane, the passenger asked the flight attendant to hand him a service review(评论) card. She knew that he would write something    7 , but she politely handed it to him.
Later, she looked at the card and a smile came over her face. “On the flight, you asked me whether I needed    8  or not 12 times in all,” the passenger wrote. “How can I refuse your 12 sincere    9  ?”
   10   after someone does something wrong, no one can say no to 12 sincere smiles.
【小题1】   A. water        B. medicine           C. juice
【小题2】A. excited    B. surprised      C. worried
【小题3】A. After all     B. So far          C. As a result
【小题4】A. took            B. refused                 C. threw
【小题5】A. nothing         B. everything       C. something
【小题6】 A. on             B. off                          C. to
【小题7】   A. unfair                 B. pleasant          C. bad
【小题8】 A. help                   B. drink            C. food
【小题9】. A. smiles          B. invitations           C. advice
【小题10】. A. Though      B. Even              C. If

A passenger (乘客) told an air hostess (空姐) that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   16  soon.
Twenty minutes   17 , when the passenger’s ring for service sounded, the air hostess realized it at once. She was kept so busy that she   18  to bring him the water. Therefore, the passenger was held up (延迟) to take his medicine. She hurried over to him with a cup of water, but he   19  it.
In the following hours on the flight,   20  time the air hostess passed the passenger, she would ask him with a smile   21  he needed help or not. But the passenger never   22  her words.
When he was going to get off the   23 , the passenger asked the air hostess to hand him the passengers’ booklet (意见簿). She was very   24 . She knew that he would write down sharp words, which might make her   25  the job.   26  with a smile she handed it to him.
Off the plane, she   27  the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me if I needed help for twelve times   28 . How can I refuse   29  twelve sincere smiles?”
That’s right! It was the twelve smiles of the air hostess that touched (感动) the passenger
  30  and of course she wouldn’t lose her job!

A passenger (乘客) told an air hostess (空姐) that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the  46   soon.
Twenty minutes  47  , when the passenger’s ring for service sounded, the air hostess realized it at once. She was kept so busy that she  48   to bring him the water. Therefore, the passenger was held up (延迟) to take his medicine. She hurried over to him with a cup of water, but he   49  it.
In the following hours on the flight,   50  time the air hostess passed the passenger, she would ask him with a smile   51   he needed help or not. But the passenger never   52   her words.
When he was going to get off the  53  , the passenger asked the air hostess to hand him the passengers’ booklet (意见簿). She was very  54 . She knew that he would write down sharp words, which might make her  55   the job.  56  with a smile she handed it to him.
Off the plane, she  57  the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me if I needed help for twelve times  58 . How can I refuse  59  twelve sincere smiles?”
That’s right! It was the twelve smiles of the air hostess that touched (感动) the passenger
  60   and of course she wouldn’t lose her job!

A passenger(乘客) told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She said to him that she would bring him the water in ten minutes.
The air hostess was kept so busy that she forgot to give him the water. As a result, the passenger was held up to take his medicine. Thirty minutes later, when the passenger’s ring for service sounded, the air hostess hurried over to him with a cup of water, but he refused it.
In the following hours on the plane, each time the air hostess passed the passenger, she would ask him with a smile whether he needed help or not. But the passenger never replied to her.
When the passenger was going to get off the plane, he asked the air hostess to hand him the passenger’ booklet. She knew that he would write down sharp words about her job,but with a smile she handed it to him.
Off the plane, the air hostess opened the booklet, and smiled because the passenger wrote, “On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse your twelve sincere smiles?”
【小题1】The underlined word “it” in Paragraph 4 refers to the________.