题目列表(包括答案和解析)
语法填空
Each story is different．Some are detailed; others are unclear．Some have a beginning, middle and end; 1 wander without a clear conclusion．Yet all those things do not really matter． 2 matters to the storyteller is that the story is heard-without 3 (interrupt), statement or judgment．Listening to someone's story costs 4 (little)than expensive diagnostic testing but is key to healing and analysis．
I often thought of what a woman once taught me, and I reminded 5 of the importance of stopping, sitting down and 6 (true)listening．
I am a doctor．And, not long after, in 7 unexpected twist(扭伤), I became the patient, with a judgment of numerous sclerosis(细胞壁硬化)at age 31．Now, 20 years later, I sit all the time-in a wheelchair．For as long as I could, I continued to see patients from my chair, 8 I had to quit when my hands 9 (affect)．I still teach medical students and other health care professionals, but now 10 the viewpoint of a physician and patient, I tell them I believe in the power of listening and tell them I know that vast healing takes place within me when someone stops, sits down and listens to my story．
Towards evening, the patient opened his mouth as if _____ something to his son.
A. said B. say C. to say D. to have said
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
| C．lack of cooperation between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
| B．put up with the rude manners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
完形填空
I was shown into the waiting room, which as I had 1 , was full. There were dirty 2 on the wall , and the tattered (撕碎的) magazines on the table 3 a great pile of waste paper. I took my seat and decided to 4 the time watching people around me. A young man beside me was turning over the 5 of a magazine quickly and nervously. It was 6 to understand what he was looking at, for every three minutes or so he would 7 the magazine onto the table, seize another, and sink back into his 8 . Opposite me there was a young mother who was trying to keep her son from 9 . The boy had clearly grown tired of 10 . He had placed an ashtray(烟灰缸) on the floor and was making plane-sounds 11 he waved a pencil in his hand. Near him an old man was fast asleep, and the boy's mother was afraid that sooner or later her son would 12 the gentleman. At the same time the 13 man next to me kept sighing (叹气) loudly. 14 , he got up, walked towards the door and began taking down the pictures on the 15 .Soon growing 16 , he snatched one more magazine out of the bottom of the pile and 17 tiredly into a chair. Just then the boy had become quiet and was sleeping in her mother's arms.
There was a complete 18 in the room as the door opened and a nurse entered. The people looked up with a ray of 19 in the eyes, then settled down again as the next 20 patient was let out of the
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任务型阅读。根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
“OK, class．Count off(报数)by five．” 1 Sometimes, breaking into small groups lasts as long as the class does．Other times, it signals the start of a “group project”－which means you'll be working with a few classmates for a day, several days, or longer on an assignment(任务)．
2 Most things are done with the help or ideas of other people．Group projects are great practice for high school, college, and real life, when you will probably have a job that requires working with others．Right now, group projects can be fun and they often allow you to do a bigger, more interesting project than you could alone． 3
Group projects also give you a chance to get to know kids you might not know or talk with－maybe the quiet kid in the third row, or the boy who lived down the street when you were in kindergarten． 4 For example：working on a deadline(最后期限), staying organized, or being patient．And if you're a little nervous talking in front of a group, a joint(联合的)project can help you become more comfortable with it．
5 If so, you'll know your whole group is rooting for you!
A．Few of us act alone in the real world．
B．Why is this type of project so popular in school?
C．With group work, you can actually learn more in less time．
D．Maybe your group will pick you to tell the whole class about your project．
E．Group projects are also a great way to practice skills you're not so sure of．
F．When your teacher gives you that instruction, you know what's coming next．
G．One key to a good meeting is having a leader, who should help the group stay focused．
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