A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to pass   1   this kind of training to business managers and staff. It   2   me only a $12 taxi ride.

    I had   3   into Dallas for the sole purpose of calling on a customer. Time was of great importance and my plan included a   4   turnaround trip from and back to the airport. A spotless taxi pulled   5  . The driver rushed to open the passenger door for me and made sure I was   6   seated   7   he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He   8   showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you?

     I could not believe the service I was  9  ! I took the opportunity to say, "Obviously you take great   10   in your work. You must have a story to tell" "You bet," he replied, "I used to be in Commercial America. But I   11   that, thinking my best would never be good enough. I decided to find my position in life   12   I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being   13   help to others and feeling like I have done a full day's work and done it well. I evaluate my   14   possessions and… wham! I became a taxi driven. One thing I know for   15   is that to be good in my business I can simply just   16   the expectations of my passengers.   17   , to be great in my business, I have to go beyond the   18   expectations! I like both the sound and the return of being 'great'   19   than just getting by on 'average'".

Did I tip him without hesitation? You bet! Commercial America's   20   is the traveling folk's friend!

1．A．by                 B．away            C．on                    D．into

2．A．spent                B．cost             C．wasted            D．paid

4．A．quick             B．happy            C．long           D．far

5．A．up                B．out              C．about             D．back

6．A．finally            B．carefully          C．immediately      D．comfortably

7．A．after              B．when          C．before           D．as

8．A．therefore          B．then             C．indeed            D instead

9．A．receiving           B．accepting        C．suffering         D．offering

10．A．satisfaction        B．part           C．pride            D．efforts

11．A．became used to   B．got tired of         C．felt interested in   D．was filled with

12．A．when            B．how             C．where            D．that

13．A．of               B．on              C．in                D．w4th

14．A．individual          B．single           C．only               D．personal

15．A．use             B．sure             C．discussion        D．memory

16．A．welcome         B．know            C．meet             D．notice

17．A．Instead          B．However          C．Besides           D．Moreover

18．A．bosses'          B．drivers'           C．cars'                                   D．customers'

19．A．less             B．worse           C．better           D．fewer

20．A．fortune          B．luck                C．loss              D．chance

It was a dark and cold night. The car driver didn’t have even one passenger all day. When he went by the railway station, he saw a young man coming out with two bags in his hands. So he quickly opened the door of the car and asked, “Where do you want to go, sir?”
“To the Star Hotel,” the young man answered. When the car driver heard that, he didn’t feel happy. The young man would give him only three dollars because the hotel was not far from the railway station. But suddenly, he had an idea. He took the passenger through many streets of the big city.
After a long time, the car finally arrived at the hotel. “You should pay me fifteen dollars,” the car driver said to the young man. “What! Fifteen dollars? Do you think I’m a fool? Only last week I took a car from the railway station to this same hotel and I only gave the driver thirteen dollars. I know how much I have to pay for the trip. I won’t pay you one dollar more than I paid to the other car driver last week.”
【小题1】Which of the following is true?____________

It was a dark and cold night. The car driver didn’t have even one passenger all day. When he went by the railway station, he saw a young man coming out with two bags in his hands. So he quickly opened the door of the car and asked, “Where do you want to go, sir?”
“To the Star Hotel,” the young man answered. When the car driver heard that, he didn’t feel happy. The young man would give him only three dollars because the hotel was not far from the railway station. But suddenly, he had an idea. He took the passenger through many streets of the big city.
After a long time, the car finally arrived at the hotel. “You should pay me fifteen dollars,” the car driver said to the young man. “What! Fifteen dollars? Do you think I’m a fool? Only last week I took a car from the railway station to this same hotel and I only gave the driver thirteen dollars. I know how much I have to pay for the trip. I won’t pay you one dollar more than I paid to the other car driver last week. ”
【小题1】Which of the following is true?

A．The young man went past the railway station.

B．The young man was working in the railway station.

C．The young man had just got off a train.

D．The young man was waiting for his friend there.

A．sorry

B．happy

C．proud

D．worried

It was a dark and cold night. The car driver didn’t have even one passenger all day. When he went by the railway station, he saw a young man coming out with two bags in his hands. So he quickly opened the door of the car and asked, “Where do you want to go, sir?”
“To the Star Hotel,” the young man answered. When the car driver heard that, he didn’t feel happy. The young man would give him only three dollars because the hotel was not far from the railway station. But suddenly, he had an idea. He took the passenger through many streets of the big city.
After a long time, the car finally arrived at the hotel. “You should pay me fifteen dollars,” the car driver said to the young man. “What! Fifteen dollars? Do you think I’m a fool? Only last week I took a car from the railway station to this same hotel and I only gave the driver thirteen dollars. I know how much I have to pay for the trip. I won’t pay you one dollar more than I paid to the other car driver last week.”

1. 1.

   Which of the following is true?____________

   1. A.
      The young man went past the railway station.
   2. B.
      The young man was working in the railway station
   3. C.
      The young man had just got off a train.
   4. D.
      The you man was waiting for his friend there.
2. 2.

   What do you think of the car driver?__________

   1. A.
      He was a nice and clever man.
   2. B.
      He liked to work very hard.
   3. C.
      He was good at driving
   4. D.
      He was not an honest person.
3. 3.

   The driver felt very _________ when he saw the young man coming out of the railway station.

   1. A.
      sad
   2. B.
      sorry
   3. C.
      happy
   4. D.
      worried
4. 4.

   From the passage we know that the young man__________.

   1. A.
      knew clearly how far it was from the station to the hotel.
   2. B.
      Had been to the hotel several times.
   3. C.
      Didn’t want to stay in this city.
   4. D.
      Must be a stranger and didn’t know the city very well.

Brenda Bongos was a happy, artistic girl. She had one big ambition—to play the drums in a band. But one big problem lay in her way. To be good enough to play in a band, Brenda had to practice a lot, but she lived next-door to a lot of old people. Many of them are sick. She knew that the sound of beating drums would really get on their nerves. So, she had tried playing in the strangest places: a basement, a kitchen, and even in a shower. But there was always someone it would annoy.
One day, while watching a science documentary on TV, she heard that sound cannot travel in space, because there's no air. At that moment, Brenda Bongos decided to become a sort of musical astronaut.
With the help of a lot of time, books and work, Brenda built a space bubble. This was a big glass ball connected to a machine which sucked out all the air inside. All that would be left inside was a drum kit（成套设备） and a chair. Brenda got into the space suit she had made, entered the bubble, turned on the machine, and played those drums like a wild child.
It wasn't long before Brenda Bongos came very famous. Many people came to see her play in her space bubble. Shortly afterwards she came out of the bubble and started giving concerts. Her fame spread so much that the government suggested that she be part of a unique space journey. Finally, Brenda was a real musical astronaut, and had gone far beyond her first ambition of playing drums in a band.
Years later, when asked how she had achieved all this, she thought for a moment, and said: ''If those old people next – door hadn't mattered so much to me, I wouldn't have found a solution, and none of this would have ever happened.''
【小题1】Why did Brenda try to play in the strangest places?