A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

A lot of management training is given each year for Circle K corporation, a national chain of convenience stores. Among the topics we address in our course is the retention(保护力) of quality employees－a real challenge to managers when you consider the pay scale(标准) in the service industry. During these discussions, I ask the participants, “What has caused you to stay long enough to become a manager?” Some time later, a new manager took the question and slowly, with her voice almost breaking, said, “It was a $ 19 baseball glove.”

     Cynthia told the group that she originally took a Circle K clerk job as an temporary position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was worried and confused.

     Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

    The thoughtfulness, emphasis and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays.

49. Among many of the problems in the service industry, talked about in this passage, is ______.

   A. how to ensure his employees’ high pay    

   B. how to attract more customers

C. how to look carefully after the employees

D. how to keep the good employees from leaving

50. A new manager, Cynthia would do her job well in keeping quality employees because she ______.

A. had mastered all the courses for the manager.

B. had already formed good relationship with the employees

C. knew the way how to deal with her employees

D. had her own personal experience

51. This passage shows us that to run a business well it is necessary for managers to let their employees know ______.

how much they can get for their job       

B. what good positions they can get later

they are very important to the business     

D. they are nice as well as useful

52. The story told in this passage tells us the employees care about ________.

   A. only how large a pay they can get      

   B. love from the managing people rather than only money

   C. if their children could be properly taken care of

 D. what position they can be offered

A federal judge sentenced Bruce Jones to 12 years in federal prison for fraud （诈骗罪）. Over a 10 – year period, Jones had managed to cheat thousands of people throughout the state out of almost $10 million.

He advertised his fantastic ideas on TV. “For some reason,” Jones said, “TV seems to break the ice. Even though you are a total stranger to the viewer, once he sees you on TV in his home, he feels like he knows you. You enter his living room and become a trusted friend.”

Jones had an imagination that wouldn’t quit. One time he showed viewers an “official government” earthquake report which “proved” that the western half of California would collapse into the sea within three years. For $100, he said, Jones would insure （承保） your house and property for full value. Thousands of people who saw that TV ad sent him a hundred dollars each.

In another TV ad, Jones claimed that he had come to an agreement with the federal and state government for exclusive（独享的）air rights. He told viewers that, for only $100, they could own the first 10 miles above all their property. You would be able to charge any commercial plane that flew over your property $100 per crossing. You would also be able to charge government rockets, satellites, space shuttles, and space stations $100 for each and every violation of your air rights.

Another time, Jones claimed to have invented a product that gets rid of calories. He showed the viewers a spray can of “No Cal.” He said that by simply spraying No Cal on your food, a chemical interaction would cause all the calories in the food to simply disappear within about 10 seconds. The No Cal was only $10 a can. As usual, Jones received thousands of checks in the mail.

The judge told Jones that he should be ashamed of himself. Jones responded that he was very ashamed of himself, and that when he got out of prison he hoped to become a TV adviser to help people avoid getting cheated. He told the judge that he was already developing an instructional CD that, for merely $100, would save people thousands of dollars in scams （骗局） . The judge nodded, and then changed Jones’ sentence from 10 years to 12 years.

1．According to Jones, he could successfully cheat many people mainly because          .

       A．he promised them a large profit

       B．they were too eager to make money

       C．they believed too much in TV ads

       D．he was skillful in communicating with people

2．Which of the following statements is TRUE?

       A．Jones showed unusual imagination in his tricks.

       B．Jones was closely related to the state government.

       C．Western California was in danger of going under the sea.

       D．Jones felt guilty and was determined to lead a new life.

3．We can infer that people who wanted to buy “No Cal” from Jones          .

      A．were mainly from low income families

       B．all had a rich knowledge of chemistry

       C．were probably interested in losing weight

       D．usually did the shopping through the Internet

4．The judge changed the sentence at last because          .

       A．Jones was planning another big scam

       B．he could hardly believe what Jones had told him

       C．Jones had cheated more people than he expected

       D．he had suffered from Jones’ scams himself

A federal judge sentenced Bruce Jones to 12 years in federal prison for fraud（诈骗罪）. Over a 10-year period, Jones had managed to cheat thousands of people throughout the state out of almost $10 million.

He advertised his fantastic ideas on TV. “For some reason,” Jones said, “TV seems to break the ice. Even though you are a total stranger to the viewer, once he sees you on TV in his home, he feels like he knows you. You enter his living room and become a trusted friend.”

Jones had an imagination that wouldn’t quit. One time he showed viewers an “official government” earthquake report which “proved” that the western half of California would collapse into the sea within three years. For $100, he said, Jones would insure（承保） your house and property for full value. Thousands of people who saw that TV ad sent him a hundred dollars each.

In another TV ad, Jones claimed that he had come to an agreement with the federal and state government for exclusive（独享的）air rights. He told viewers that, for only $100, they could own the first 10 miles above all their property. You would be able to charge any commercial plane that flew over your property $100 per crossing. You would also be able to charge government rockets, satellites, space shuttles, and space stations $100 for each and every violation of your air rights.

Another time, Jones claimed to have invented a product that gets rid of calories. He showed the viewers a spray can of “NoCal.” He said that by simply spraying NoCal on your food, a chemical interaction would cause all the calories in the food to simply disappear within about 10 seconds. The NoCal was only $10 a can. As usual, Jones received thousands of checks in the mail.

The judge told Jones that he should be ashamed of himself. Jones responded that he was very ashamed of himself, and that when he got out of prison he hoped to become a TV adviser to help people avoid getting cheated. He told the judge that he was already developing an instructional CD that, for merely $100, would save people thousands of dollars in scams（骗局）. The judge nodded, and then changed Jones’ sentence from 10 years to 12 years.

1．According to Jones, he could successfully cheat many people mainly because          .

       A．he promised them a large profit             B．they were too eager to make money

       C．they believed too much in TV ads          D．he was skillful in communicating with people

2．Which of the following statements is TRUE?

       A．Jones showed unusual imagination in his tricks.

       B．Jones was closely related to the state government.

       C．Western California was in danger of going under the sea.

       D．Jones felt guilty and was determined to lead a new life.

3．We can infer that people who wanted to buy “NoCal” from Jones          .

      A．were mainly from low income families   B．all had a rich knowledge of chemistry

       C．were probably interested in losing weight D．usually did the shopping through the Internet

4．The judge changed the sentence at last because          .

       A．Jones was planning another big scam

       B．he could hardly believe what Jones had told him

       C．Jones had cheated more people than he expected

       D．he had suffered from Jones’ scams himself