When something goes wrong, it can be very satisfying to say, “Well, it’s so-and-so’s mistake.” or “I know I’m late, but it’s not my fault; the car broke down.” It is probably not your mistake, but once you form the habit of blaming (指责) somebody or something else for a bad situation, you are a loser. You have no power and could do nothing that helps change the situation. However, you can have great power over what happens to you if you stop focusing on whom to blame and start focusing on how to remedy the situation. This is the winner’s key to success.
Winners are great at solving problems. For example, if you were late because your car broke down, maybe you need to have your car examined more regularly. Or, you might start to carry along with you the useful phone numbers, so you could call for help when in need. For another example, if your colleague (同事) causes you problems on the job for being short of responsibility or ability, find ways of dealing with his irresponsibility or inability rather than simply blame the person. Ask to work with a different person, or don’t depend on the person. You should accept that the person is not reliable and find creative ways to work successfully regardless of how your colleague fails to do his job well.
This is what being a winner is all about – creatively using your skills and talents so that you are successful no matter what happens. Winners don’t have fewer problems in their lives; they have just as many difficult situations to face as anybody else. They are just better at seeing those problems as challenges and chances to develop their own talents. So, stop focusing on “whose mistake it is.” Once you are confident about your power over bad situations, problems are just stepping stones for success.
【小题1】 What does the underlined word “remedy” probably mean?

Some people have a kind of magic. They will make you comfortable while they are around. You feel at ease while talking to them. How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help people feel relaxed and make friends with them quickly.
First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. One well-known businesswoman says, "At business lunches, I always ask people what they did that morning. It's a common question, but it will get things going." From there you can move on to other matters—sometimes to really personal questions. And how he answers will let you know how far you can go.   
Second, once good talkers have asked questions, they listen to the answers. This point seems clear, but it isn't. Your questions should have a point and help to tell what kind of person you are talking to. And to find out, you really have to listen carefully and attentively. Real listening at least means some things. First it means not to change the topic of conversation. If someone insists on one topic, it means he's really interested in it. Real listening also means not just listening to words, but to the voice. If the voice sounds bored, then, it's time for you to change the topic.
Finally, good talkers know well how to deal with the moment of saying good-bye. If you're saying it, you may give him a handshake and say, "I've really enjoyed meeting you." If you want to see that person again, don't keep it a secret. Let people know your thoughts.
【小题1】Asking questions might be a quite good and suitable way ________.

Some people have a kind of magic. They will make you comfortable while they are around. You feel at ease while talking to them. How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help people feel relaxed and make friends with them quickly.
First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. One well-known businesswoman says, "At business lunches, I always ask people what they did that morning. It's a common question, but it will get things going." From there you can move on to other matters—sometimes to really personal questions. And how he answers will let you know how far you can go.
Second, once good talkers have asked questions, they listen to the answers. This point seems clear, but it isn't. Your questions should have a point and help to tell what kind of person you are talking to. And to find out, you really have to listen carefully and attentively. Real listening at least means some things. First it means not to change the topic of conversation. If someone insists on one topic, it means he's really interested in it. Real listening also means not just listening to words, but to the voice. If the voice sounds bored, then, it's time for you to change the topic.
Finally, good talkers know well how to deal with the moment of saying good-bye. If you're saying it, you may give him a handshake and say, "I've really enjoyed meeting you." If you want to see that person again, don't keep it a secret. Let people know your thoughts.
【小题1】Asking questions might be a quite good and suitable way ________.