阅读理解：

　　You may have heard of the famous saying, "East or West, home is the best．"

　　What does the word "home" mean to you? How do you say the word in French? In Chinese? In your language? Although people usually know what the word means, it sometimes has no exact translation．It's not surprising, because the idea of home is "different from country to country, and from person to person．A home is more than a roof and four walls．It's the cooking, eating, talking, playing and sleeping that go on inside．And at home you usually feel safe and relaxed．

　　Homes look different in different countries．They also have different things inside．For example, in cold northern Europe, there's a fire in the living room or kitchen and all the chairs face it．In the south, where the sun shines a lot and it's more important to keep the heat out, there are small windows and cool stone floors．

　　We asked some people about their homes．

　　"In my country many people don't stay in one place for a very long time．They often move every ten years or so．"

－Chery, Boston, USA．

　　"In Britain, even in town, there's always a garden．We have separate bedrooms and living rooms．But we don't often have balconies(阳台)．The weather isn't warm enough!"

－Pat, Exeter, England

阅读理解

　　I have eaten in your restaurant many times and have always been happy with the food and service, but what happened last Saturday made me very angry．It was my son’s birthday so we ordered a no-smoking table at your restaurant for 7∶30 p. m．We arrived on time but were told that our table was not yet ready．At 8∶00 p. m., we were given a table in the smoking area．I asked to move but I was told that there were no other tables．A lot of people were smoking so it was uncomfortable and unhealthy．

　　The first waitress, Janet, was very polite and helpful．She gave us free drinks for waiting so long．Our food also came quickly and looked fresh and tasty．When my wife had eaten most of her meal, she found a dead cockroach(蟑螂)in her vegetables．She was surprised and wanted to leave．At first, the waitress told us it was a piece of garlic(大蒜)．When we told her that garlic does not have legs, she said sorry and took the food away．

　　We asked for the bill, expecting not to pay for my wife’s meal．Nobody came．After 15 minutes, I asked to see the manager．The head waiter told us that he was on holiday．I complained again about the terrible cockroach．He told me Janet had finished work．He didn’t believe my story and gave me a bill for three meals．I argued with him but had to pay in the end．

　　The waitress, Janet, was always friendly, but I would like an apology(道歉)from your impolite head waiter and a full refund(退款)for our meal．It cost ＄68．Until then, I will not be eating at your restaurant or recommending it to anyone．

　　You can contact me on 742-3254 or through e-mail if you want more information．

　　Thank you for your attention．

Yours sincerely,

Raymond Yuen