I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

A．not having enough male staff on duty

B．difficulties in hiring more efficient staff

C．lack of cooperation between staff members

D．not providing enough staff on purpose to reduce budget

A．be patient when queuing before checkout counters

B．put up with the rude manners of the staff

C．try to control his temper when ill-treated

D．go to other places where good service is available

EDGEWOOD—Every morning at Dixie Heights High School, customers pour into a special experiment: the district’s first coffee shop run mostly by students with special learning needs.

Well before classes start, students and teachers order Lattes, Cappuccinos and Hot Chocolates. Then, during the first period, teachers call in orders on their room phones, and students make deliveries.

By closing time at 9:20 a.m. , the shop usually sells 90 drinks.

“Whoever made the chi tea, Ms. Schatzman says it was good,”Christy McKinley, a second year student, announced recently, after hanging up the phone with the teacher.

The shop is called the Dixie PIT, which stands for Power in Transition. Although some of the students are not disabled, many are, the PIT helps them prepare for life after high school.

They learn not only how to run a coffee shop but also how to deal with their affairs. They keep a timecard and receive paychecks, which they keep in check registers.

Special-education teachers Kim Chevalier and Sue Casey introduced the Dixie PIT from a similar program at Kennesaw Mountain High School in Georgia.

Not that it was easy. Chevalier’s first problem to overcome was product-related. Should schools be selling coffee? What about sugar content?

Kenton County Food Service Director Ginger Gray helped. She made sure all the drinks, which use non-fat milk, fell within nutrition(营养) guidelines.

The whole school has joined in to help.

Teachers agreed to give up their lounge(休息室) in the mornings. Art students painted the name of the shop on the wall. Business students designed the paychecks. The basketball team helped pay for cups.

1.What is the text mainly about?

A. A best-selling coffee

B. A special educational program.

C. Government support for schools

D. A new type of teacher-student relationship.

2.The Dixie PIT program was introduced in order to        .

A. raise money for school affairs

B. do some research on nutrition

C. develop students’ practical skills

D. supply teachers with drinks

3.How did Christy McKinley know Ms. Schatzman’s opinion of the chi tea?

A. She met her in the shop

B. She heard her telling others.

C. She talked to her on the phone

D. She went to her office to deliver the tea.

4.We know from the text that Ginger Gray        .

A. manages the Dixie PIT program in Kenton County

B. sees that the drinks meet health standards

C. teaches at Dixie Heights High School

D. owns the school’s coffee shop

Many Western people are not used to sitting on the floor any more. In Japan, however, sitting upright on the floor is common in different situations. For example, meals are traditionally had when people sit on the tatami (榻榻米) loor around a low table. Also during the tea ceremony and other traditional events, one sits on the floor.
The formal way of sitting for both men and women is kneeling upright. People who are not used to sitting in this style may feel uncomfortable after a few minutes, and their legs may go numb. However, foreigners are not usually expected to be able to sit in this style for a long time, and an increasing number of Japanese people themselves aren’t able to do so, owing to a more westernized lifestyle.
In other situations, men usually sit cross-legged, while women sit on their knees laying both legs to one side. The former sitting style is considered wholly male, while the latter is considered completely female.
The most important guest sits on the honored seat which is set farthest from the entrance. If there is a tokonoma (壁龛) in the room, the guest should be seated in front of it. The host or the least important person is supposed to sit next to the entrance. Of course, there are other things to be considered in each particular case.
1. Which of the following situations is NOT mentioned in the passage?
A. When men and women meet.
B. When a tea ceremony is held.
C. When traditional events are held.
D. When meals are traditionally had.
2. According to the passage we can learn that ______.
A. more and more Japanese sit in the formal way
B. foreigners should always sit in the formal style in a Japanese home
C. men shouldn’t sit on their knees laying both legs to one side
D. men and women in Japan sit in the same informal way
3. When some guests are in a Japanese home, _______ should sit nearest to the entrance.
A. the host himself
B. both the host and the hostess
C. the host or the least important person
D. the most important guest
4. What is the passage mainly about?
A. How foreigners should sit in Japanese homes.
B. How foreigners should behave in Japanese homes.
C. Where to sit in Japanese homes.
D. How and where to sit in Japanese homes.

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.

　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.

　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.

　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.

　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.

1.The writer feels that nowadays customers __________.

A. deserve the lowest status in society

B. are unworthy of proper consideration

C. have received high quality service

D. have become victims of modern organizations

2.The writer argues that the quality of service is changing because __________.

A. customers’ demands have greatly changed

B. the staff receive more consideration than customers

C. customers’ needs have become more complex

D. staff members are less considerate than their employers

3.According to the writer, long queues at counters are caused by __________.

A. not having enough male staff on duty

B. difficulties in hiring more efficient staff

C. lack of cooperation between staff members

D. not providing enough staff on purpose to reduce budget

4.The writer suggests that a customer __________.

A. be patient when queuing before checkout counters

B. put up with the rude manners of the staff

C. try to control his temper when ill-treated

D. go to other places where good service is available

Any housewife who went to the new supermarket wished to be the lucky customer who did not have to pay for her shopping. This was what the 　21　just inside the entrance 　22　.It said: “Remember,　23　,one of our customers gets 　24　goods. THIS MAY BE YOUR LUCKY DAY!” For quite a long time Mrs. Edwards　25, like many of her  26, to be the lucky customer. Unlike her friends, she never　27　hoping. The 　28　in the kitchen was full of things which she did not need. Her husband tried to advise her 　29　buying so many things but failed. She 　30　dreamed of the DAY when the manager of the supermarket would come up to her and say, “Madam, THIS IS YOUR LUCKY DAY. Everything in your 　31　doesn’t need to be paid!” One Friday afternoon Mrs. Edwards shopped  32　.But she was not the lucky customer. No sooner had she just put the things inside her 　33　than she found that she had forgotten to 　34　tea. She dashed back to the 　35　, got some tea and went towards the　36　.As she did so, she saw the 　37　came.　38　his hand he said, “I want to 　39　you. You are our LUCKY CUSTOMER this week! Everything you have in your basket　40　 !”

A .notice          B. report         C. board          D. newspaper

A. did           B. promised        C. made          D. agreed

A. every day       B. every month      C. twice a week      D. once a week

A. excellent        B. free                  C. extra                 D. unexpected

A. waited           B. came             C. hoped               D. went

A. friends           B. neighbors         C. relatives           D. customers

A. got rid of       B. got along with   C. gave up            D. gave out

A. counter        B. cushion            C. food              D . cupboard

A. against           B. for                   C. with                 D. about

A. often             B. always              C. usually             D. seldom

A. bill             B. hand                 C. car                   D. basket

A. anxiously       B. seriously           C. crazily              D. wonderfully

A. pockets         B. car                   C. basket              D. house

A. buy                   B. find                 C. take                 D. have

A. shop              B. counter             C. department       D. supermarket

A. door              B. entrance           C. cash-desk          D. shelves

A. secretary        B. policeman     C. manager        D. salesman

A. Putting out     B. Holding out      C. Shaking         D. Waving

A. congratulate  B .tell                   C. inform                D. thank

A. is yours          B. means nothing   C. belongs to you  D. costs nothing