If you want to teach your children how to say sorry, you must be good at saying it yourself, especially to your own children．But how you say it can be quite tricky．

       If you say to your children “I am sorry I got angry with you, but …” what follows that “but” can make the apology ineffective: “I had a bad day” or “your noise was giving me a headache” leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology．

       Another method by which people appear to apologize without actually doing so is to say “I’m sorry you’re upset”; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done．

       Then there is the general, all-covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again．Saying “I’m useless as a parent” does not commit a person to any specific improvement．

       These pseudo-apologies are used by people who believe saying sorry shows weakness．Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies．

       But even when presented with examples of genuine contrition （悔悟），children still need help to become aware of the complexities of saying sorry．A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology．A six-year-old might need reminding that spoiling other children’s expectations can require an apology．A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent’s clothes without permission is not．

1．According to the author, “tricky” means __________．

       A．simple             B．complicated             C．cautious              D．various

2．It is not advisable to use the general, all-covering apology because _______．

       A．it is only an empty promise                   B．it is not necessary

       C．it is neither clear nor effective               D．it is hurtful and insulting

3．In teaching children to say sorry ______．                                  

       A．parents should often say “sorry” to their children 

B．parents should be patient and tolerant

       C．the significance of it should be involved

 D．their ages should be taken into account

4．According to the passage, apologizing properly is ________．       

       A．a social issue calling for immediate attention 

       B．a big problem faced by every family

       C．a sign of social progress

       D．not as simple as it seems

If you want to teach your children how to say sorry, you must be good at saying it yourself, especially to your own children. But how you say it can be quite tricky.

　　If you say to your children “I’m sorry I got angry with you, but …” what follows that “but” can render the apology ineffective: “I had a bad day” or “your noise was giving me a headache ” leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology.

　　Another method by which people appear to apologize without actually doing so is to say “I’m sorry you’re upset”; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.

　　Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying “I’m useless as a parent” does not commit a person to any specific improvement.

　　These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.

　　But even when presented with examples of genuine contrition, children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children’s expectations can require an apology. A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent’s clothes without permission is not.

60. According to the author, saying “I’m sorry you’re upset” most probably means “_______”.
　　A. You have good reason to get upset
　　B. I’m aware you’re upset, but I’m not to blame
　　C. I apologize for hurting your feelings
　　D. I’m at fault for making you upset

61. We learn from the last paragraph that in teaching children to say sorry _______.
　　A. the complexities involved should be ignored
　　B. their ages should be taken into account
　　C. parents need to set them a good example
　　D. parents should be patient and tolerant

62. It can be inferred from the passage that apologizing properly is _______.
　 A. a social issue calling for immediate attention B. not necessary among family members
　 C. a sign of social progress　　　　　　　　　 D. not as simple as it seems

    You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”
　　There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.
　　Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”
　　According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
56．When guests ask for something strange，the manager of a good hotel would think ______.
　　A．how he can meet their needs
　　B．why they have such demands
　　C．what problems the hotel has
　　D．who is the best person to go to
57．Which of the following examples explains “we did help out？”
　　A．The hotel bought a ring for a young lady.
　　B．A Japanese married the woman he loved.
　　C．The manager once acted as a captain.
　　D．A young lady agreed to marry her boyfriend.
58．Which of the following statements is true about the porters in expensive hotels?
A．They sell tickets for concerts.
B．They know how to make a good deal.
C．They know a lot about the hotels and the guests.
D．The come to work even on their days off.
59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.
　　A．showed that he disliked such people at the hotel
　　B．gave the impression that he was a constant guest
　　C．tried to make his clients feel sorry for him
　　D．sounded as if he was tired of such greetings

    You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”

　　There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.

　　Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”

　　According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”

56．When guests ask for something strange，the manager of a good hotel would think ______.

　　A．how he can meet their needs

　　B．why they have such demands

　　C．what problems the hotel has

　　D．who is the best person to go to

57．Which of the following examples explains “we did help out？”

　　A．The hotel bought a ring for a young lady.

　　B．A Japanese married the woman he loved.

　　C．The manager once acted as a captain.

　　D．A young lady agreed to marry her boyfriend.

58．Which of the following statements is true about the porters in expensive hotels?

         A．They sell tickets for concerts.

         B．They know how to make a good deal.

         C．They know a lot about the hotels and the guests.

         D．The come to work even on their days off.

59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.

　　A．showed that he disliked such people at the hotel

　　B．gave the impression that he was a constant guest

　　C．tried to make his clients feel sorry for him

　　D．sounded as if he was tired of such greetings