题目列表(包括答案和解析)
A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
Among many of the problems in the service industry, talked about in this passage, is .
A．how to ensure his employees’ high pay
B．how to attract more customers
C．how to look carefully after the employees
D．how to keep the good employees from leaving
Although a new manager, Cynthia would do her job well in keeping quality employees because she .
A．had mastered all the courses for the manager
B．had already formed good relationship with the employees
C．know the way how to deal with her employees
D．had her own personal experience
This passage shows us that to run a business well it is necessary for managers to let their employees know .
A．how much they can get for their job.
B．what good positions they can get later
C．they are very necessary to the business
D．they are nice as well as useful
The story told in this passage tells us that employees care about .
A．only how large a pay they can get
B．love from the managing people rather than only money
C．if their children could be properly taken care of
D．what position they can be offered
A lot of management training is given each year for Circle K corporation, a national chain of convenience stores. Among the topics we address in our course is the retention(保护力) of quality employees－a real challenge to managers when you consider the pay scale(标准) in the service industry. During these discussions, I ask the participants, “What has caused you to stay long enough to become a manager?” Some time later, a new manager took the question and slowly, with her voice almost breaking, said, “It was a $ 19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an temporary position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was worried and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, emphasis and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays.
49. Among many of the problems in the service industry, talked about in this passage, is ______.
A. how to ensure his employees’ high pay
B. how to attract more customers
C. how to look carefully after the employees
D. how to keep the good employees from leaving
50. A new manager, Cynthia would do her job well in keeping quality employees because she ______.
A. had mastered all the courses for the manager.
B. had already formed good relationship with the employees
C. knew the way how to deal with her employees
D. had her own personal experience
51. This passage shows us that to run a business well it is necessary for managers to let their employees know ______.
how much they can get for their job
B. what good positions they can get later
they are very important to the business
D. they are nice as well as useful
52. The story told in this passage tells us the employees care about ________.
A. only how large a pay they can get
B. love from the managing people rather than only money
C. if their children could be properly taken care of
D. what position they can be offered
A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees----a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer（雇主） cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
1．Among many of the problems in the service industry ,talked about in this passage, is .
A．how to ensure his employees’ high pay
B．how to attract more customers
C．how to look carefully after the employees
D．how to keep the good employees from leaving
2．Although a new manager, Cynthia would do her job well in keeping quality employees because she .
A．had mastered all the courses for the manager
B．had already formed good relationship with the employees
C．know the way how to deal with her employees
D．had her own personal experience
3．This passage shows us that to run a business well it is necessary for managers to let their employees know .
A．how much they can get for their job.
B．what good positions they can get later
C．they are very necessary to the business
D．they are nice as well as useful
4．The story told in this passage tells us that employees care about .
A．only how large a pay they can get
B．love from the managing people rather than only money
C．if their children could be properly taken care of
D．what position they can be offered
I have had the privilege of meeting some very interesting people over the years. Some of these people made a great impact on my life, my views and personal philosophy. Others I met had the opposite effect because they represented attitudes, behavior and beliefs that were directly opposed to my views on life and my feelings about the value of all people.
One such person I met was a woman in her late seventies. She had been an active woman, raised a family and had engaged in helping others, and developed her own crafts to sell at selected craft shows throughout the year.
When I met her for the first time, I couldn’t believe that she was in her late seventies — I would have placed her age more in her early sixties. After speaking with her for a short period, it was only then that the conversation seemed to turn to age. And, it wasn’t a conversation about the frailty (脆弱) of age, or the aches and pains, or about pleasures lost.
The conversation, instead, focused on her zest for life and all the things that she was in the planning stages of doing. And, what she was planning to do wasn’t about going to a seniors group so she and her husband could go on a bus tour. What she was planning was an excursion (旅行) to Europe, unaccompanied by any tour operator or taken around the usual sights by a local guide.
She really impressed me a lot because of her zest for life; for an uncompromising view of the future not in the least affected by her age; for the undying faith in knowing that there was a great deal of life yet to be discovered and experienced and yearning for each new image, discussion, smell, cultural uniqueness or experience.
【小题1】From the text we know_____________.
| A．the woman had much sight-seeing around the world. |
| B．the woman was willing to help others. |
| C．the woman made great wealth by selling crafts. |
| D．the woman talked a lot about her age. |
| A．she kept young in spite of her age |
| B．she had experienced a lot in life |
| C．she never gave in to the aches and pains in life |
| D．she had a positive outlook on life |
| A．enthusiasm | B．concept | C．view | D．satisfaction |
I have had the privilege of meeting some very interesting people over the years. Some of these people made a great impact on my life, my views and personal philosophy. Others I met had the opposite effect because they represented attitudes, behavior and beliefs that were directly opposed to my views on life and my feelings about the value of all people.
One such person I met was a woman in her late seventies. She had been an active woman, raised a family and had engaged in helping others, and developed her own crafts to sell at selected craft shows throughout the year.
When I met her for the first time, I couldn't believe that she was in her late seventies—I would have placed her age more in her early sixties. After speaking with her for a short period, it was only then that the conversation seemed to turn to age. And, it wasn't a conversation about the frailty(脆弱) of age, or the aches and pains, or about pleasures lost.
The conversation, instead, focused on her zest for life and all the things that she was in the planning stages of doing. And, what she was planning to do wasn't about going to a seniors group so she and her husband could go on a bus tour. What she was planning was an excursion(旅行) to Europe, unaccompanied by any tour operator or taken around the usual sights by a local guide.
She really impressed me a lot because of her zest for life; for an uncompromising view of the future not in the least affected by her age; for the undying faith in knowing that there was a great deal of life yet to be discovered and experienced and yearning for each new image, discussion, smell, cultural uniqueness or experience.
16．From the text we know ________．
A．the woman had much sightseeing around the world
B．the woman was willing to help others
C．the woman made great wealth by selling crafts
D．the woman talked a lot about her age
17．The old woman impressed the author because ________．
A．she kept young in spite of her age
B．she had experienced a lot in life
C．she never gave in to the aches and pains in life
D．she had a positive outlook on life
18．What kind of tone does the author use to describe the woman?
A．Doubtful. C．Concerning.
C．Sympathetic. D．Appreciative.
19．The underlined word “zest” in the fourth paragraph probably means “________”．
A．enthusiasm B．concept
C．view D．satisfaction
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