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John had to go to work．So he set off half an hour 　　1　　 than usual and arrived at the library before anybody else．The 　　2　　 to come was Mr．Steele, who thought,“This must be a wonder．John is 　　3　　 the first here．If he came as 　　4　　 as this every morning, he would get a lot more 　　5　　 done.”John began to get on with his work and by half past nine he had 　　6　　 all the postcards he had to write．It was a quarter to ten, and Mary had not arrived 　　7　　．He wondered 　　8　　 she was ill or if she had taken the day 　　9　　．But Mr．Steele came and 　　10　　 him if he knew where Mary was．If she were ill, she would 　　11　　, he said．It’s not like her．She’s usually 　　12　　．John said that he had no 　　13　　 where Mary was．But 　　14　　 the door opened and there was Mary．She was looking very 　　15　　 and tired．She apologized to Mr．Steele and explained that she had been 　　16　　 most of the night．She hadn’t 　　17　　 to sleep until five in the morning and had overslept．Mr．Steele was very 　　18　　 and suggested that she take the day off．She 　　19　　 him and said she would stay, but she 　　20　　 said a word for the rest of the morning．John, on the other hand, was feeling happy so at one o’clock he suggested to Mary that they go and have lunch together, and she agreed．

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　　What are the basic elements of good manners?Certainly a strong sense of justice is one; courtesy is often 　　1　　 more than a highly developed sense of fair play．A friend of mine once told me of 　　2　　 along o one-lane(单行道)，unpaved mountain road．　　3　　 was another car that produced clouds of choking 　　4　　, and it was a long way!to the nearest 　　5　　 highway．Suddenly, at a 　　6　　 place, the car ahead pulled off the road．　　7　　 that its owner might have engine trouble, my friend stopped and asked if anything was wrong．“　　8　　,”said the other driver．“But you’ ve endured my dust this far; I’ll 　　9　　 with yours the rest of the way．”

　　Another element of courtesy is empathy(善解人意)，a 　　10　　 that enables a person to see into the mind or heart of someone else, to understand the pain or 　　11　　 there and to do something to minimize it．A man 　　12　　 alone in a restaurant was trying to unscrew(旋松)the cap of a beer bottle, 　　13　　 he couldn’t do it because of badly injured 　　14　　．He asked a young busboy to help him．The boy took the bottle, turned his back 　　15　　 and loosened the cap without difficulty．Then he 　　16　　 it again．Turning back to the man, he 　　17　　 to make great efforts to open the bottle without success．　　18　　 he took it into the kitchen and returned shortly, saying that he had managed to loosen it－but only with a pair of pliers(钳子)．

　　Yet another component of politeness is the ability to treat all people 　　19　　, regardless of all status or importance．　　20　　 when you have doubts about some people, act as if they are worthy of your best manners．You may also be astonished to find out that they really are．

　　Courtesy is the key to a happier world．

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　When I answered the telephone, I knew right away the lady had the 　　1　　 number．But it took her a long time to 　　2　　 out .She 　　3　　 her name was Mills and asked if I was Dr .Cooper’s 　　4　　 .I told her that she had an incorrect number, but I don’t think she listened to me .She told me she wanted to put 　　5　　 her two o’clock appointment because her husband was sick and had to take 　　6　　 of him .I told her that I was very sorry to 　　7　　 that, but she still had the wrong number .Then she wanted to know if she could 　　8　　 an appointment for 　　9　　 week .I told her I couldn’t 　　10　　 it .I wasn’t Dr .Cooper’s secretary .Finally she heard what I said .She wanted to know why I didn’t tell right away that she had the wrong number .Before I could 　　11　　 her, she 　　12　　 up．

　　At first I was little upset about it．But 　　13　　 on in the morning I found it was really funny．I wanted to call 　　14　　 my sister and tell her about it .I guess I dialed(拨)the wrong number and I 　　15　　 to get Mrs．Mills .You can imagine how 　　16　　 I was .I tried to 　　17　　 that I had made a mistake, but she wouldn’t listen .She just wanted to know 　　18　　 I got her telephone number．She said she couldn’t understand why I was bothering her .I tried to explain again, but she talked so much and so fast that I couldn’t 　　19　　 her to say I was sorry．

　　I still wanted to call my sister, but I was afraid I 　　20　　 get that lady’s number again .I didn’t use the telephone for the rest of the day．

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