It was 4 o'clock in the morning, when I received the phone call.

“This is the emergency room calling and your son was just   36  in with severe burns on his face, neck and arms. We have called for a(n)  37  and are going to fly him to the burn unit in Seattle.” Seattle was 350 miles from his college, so we knew immediately this was  38  . The doctor described the  39 , which caused the burns. At 6 am, our son and his friends decided to barbecue hamburgers in the courtyard of their apartment. When they   40  the charcoal(木炭),it burst into flames because they had sprayed too much gasoline(petrol).The flames  41  my son’s shirt tail and shot from his waist to well over his head.

  42 , one of the boys was quick-minded, grasped my son, and  43  him on the grass. While it saved his life, it was not in  44   to save him from severe burns and the terrible scars(伤疤).

After he  45  from the treatments, the doctors told him they would not do plastic surgery(整容)for 6 months  46  it takes that long for the skin to stop shrinking and wrinkling. So, he had to return to college with scars typical of severe burns.

When I was a child, my mother told my sister, who had a 10-inch very  47  scar on her arm, “Nancy, if you ignore the scar, other people will ignore it. It does not mean they will not   48  it, but it means it will not matter to them if it doesn’t matter to you.”

I   49   this wisdom on to my son. He took my advice to  50   and returned to school with his head held high--glad he was alive.

By the end of the six-month waiting period, he decided that the scars did not  51 . So he made the  52   to give up any plastic surgery. We all have “scars” that we believe  53  people to keep away from us. And we spend a lot of time thinking that if only we looked differently, or dressed differently, people would like us better.  

But you see, people will only judge you by your looks, or your clothes, if you are judging yourself by these same  54  standards. Put your imperfections out of your mind and concentrate on what you value  55   yourself, and your beauty will shine through.

1.                A．brought        B．given           C．turned   D．showed

 

2.                A．doctor         B．hospital         C．aircraft   D．ambulance

 

3.                A．serious         B．terrible         C．dangerous D．important

 

4.                A．event          B．process         C．reason   D．accident

 

5.                A．got            B．lit             C．burned　　   D．moved

 

6.                A．took           B．held　　        C．caught 　　   D．attracted

 

7.                A．Fortunately      B．Surprisingly      C．Happily   D．Slowly

 

8.                A．Pushed         B．threw          C．dropped  D．rolled

 

9.                A．shape          B．place           C．fact  D．time

 

10.               A．benefited       B．recovered      C．suffered   D．relaxed

 

11.               A．if             B．while          C．because   D．although

 

12.               A．normal         B．violent         C．obvious   D．popular

 

13.               A．mention        B．notice          C．laugh D．hide

 

14.               A．sent           B．kept           C．handed   D．passed

 

15.               A．heart          B．life            C．practice   D．considerate

 

16.               A．grow          B．matter         C．exist  D．appeal

 

17.               A．mistake        B．effort          C．decision   D．request

 

18.               A．invite          B．cause          C．allow D．Remind

 

19.               A．false           B．strict           C．moral D．general

 

20.               A．by            B．over           C．beyond   D．within

 

 

. We finished the run in less than half the time _________．

　　A．allowing　 　　　　　B．to allow

　　C．allowed　　　　　　　D．allows

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America