Can you tell me ____ get to the railway station?
A. how can I         B. what I can         C. how I can         D. where I can

A passenger told an air hostess that he needed a cup of water to take his medicine when the plane just took off．She told him that she would bring him the water in ten minutes．

         Thirty minutes later, when the passenger's ring for service sounded, the air hostess flew in a flurry．She was kept so busy that she forgot to deliver him the water．As a result, the passenger was held up to take his medicine．She hurried over to him with a cup of water, but he refused it．

    In the following hours on the flight, each time the stewardess passed by the passenger she would ask him with a smile whether he needed help or not. But the passenger never paid any attention to her.

When he was going to get off the plane, the passenger asked the air hostess to hand him the passengers’ booklet (意见簿). She was very sad. She knew that he would write down sharp words, which might result in the loss of her job. But with a smile she handed it to him.

Off the plane, she opened the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me whether I need help or not for twelve times in all. How can I refuse your sincere smiles?”

That’s right! Who can refuse your twelve sincere smiles from a person?

1.What does the underlined sentence in Paragraph 2 mean?

        A．The air hostess forgot the passenger’s need on purpose.

         B．The air hostess suddenly realized that trouble was coming.

         C．The passenger wasn’t angry at being ignored.

         D．The passenger was refused to be served.

2.According to the passage, which of the following is TRUE?

         A．The passenger refused to take his medicine.

         B．The passenger set down his anger in the booklet.

         C．The words in the booklet would never affect the air hostess.

         D．The hostess finally moved the passenger with her smile.

3.What kind of person do you think the passenger is?

         A．Forgiving.                B．Curious.                   C．Sharp.                       D．Enthusiastic.

4.As a result, the air hostess would          .

        A．get fired by her company                              B．be hired by the passenger

         C．keep her job                                                      D．get a promotion

How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a “language” , that was foreign to your listener．The five languages of apology include:

Apology Language 1: “I am sorry.”

List the hurtful effects of your action．Not “I am sorry if …”, but “I am sorry that…”．You might ask if they want to add any points that you have not recognized.

Apology Language 2:“I was wrong.”

     Name your mistake and accept fault．Note that it is easier to say “You are right” than “ I am wrong”, but the latter carries more weight.

Apology Language 3: “ What can I do to make it right?”

     How are you now? How shall I make amends(弥补) to you? How can I restore your confidence that I love you— even though I was so hurtful to you?

Apology Language 4: “I’ll try not to do that again.”

     Engage in problem-solving．Don’t make excuses for yourself such as, “Well, my day was just so…” Instead, offer what you will change to prevent yourself from putting them in the same bad situation again．

Apology Language 5: “Will you please forgive me?”

      Be patient in seeking forgiveness．They may need some time or greater clarification of your input from Apology Languages 1-4.

      Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.

The passage mainly talks about___________

     A．5 tips for apologies that work          B．5 ways of refusing apologies

     C．the function of apology languages       D．the importance of apology languages

According to Paragraph 1, your apology may be refused mainly because________

     A．your listeners can’t understand your dialect.

     B．your listeners can’t hear what you said clearly.

     C．your apology is not sincere.

     D．your apology is not expressed well enough.

When offering an apology, which of the following does the author prefer?

     A．“You are right”                   B．“I am sorry if …”

       C.“I was wrong.”                   D．“Well, my day was just so…”

In the last paragraph, the author tells us even if your apology may not be accepted, at

least ___________.

     A．It’s your fault any more                B．your mind will be at peace

     C．your friend will make peace with you   D．your apology is true to your heart

第二部分阅读理解（共20小题；每小题2分，满分40分）

“How can I learn English well?” This is a question many students ask. In my opinion, the most effective way is to learn lessons by heart. If you can recite the text and write it out, you’ve learned it fairly well. And if you can tell, in your own words, what the lesson says you’re a very successful learner indeed. Your English will be quite perfect.

This is a difficult task. However, if you try to learn by heart only part of each lesson, you’ll find it not half so hard as you might have thought.

Learning this way, you will make rapid progress. Of course, writing is also necessary. It helps you a lot on our way to success in English.

Equally important is to feel the language. You should be able to laugh at jokes and be shocked at bad news. When using English, try to forget your mother tongue. Instead of helping you, your own language gets in your way. So, never try to see English through translation.

1.In the writer’s opinion, the most effective way in learning English is ____.

A. to practise speaking, writing and feeling it

B. to forget your own native language

C. to translate everything into his own language

D. to memorize the English words and grammatical rules

2. “Instead of helping you, your own language gets in your way.”This sentence means that memorizing your own language can ________.

A. help you to study English well        B. stop you mastering English

C. make English easy to learn                     D. help you notice mistakes

3.Equally important is to feel the language. “to feel the language” here means_____.

A. to get a knowledge of English by touching

B. to be able to read and write English

C. to translate English into your own by imagining

D. to be able to experience the rich sensation of the language

B    

— Could you take my place and go to meet Smith?  
— _______.
— He is a tall man wearing short hair.