阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。

　　If you have to miss one meal day（or if you want to do so），which meal will cause you fewest health problems if you don't eat it？ lf they have to make a decision of this type，most people（especially dieters or very busy people）will choose to skip breakfast．

　　However，many experts in the field of health consider breakfast（the meal which “breaks”your“fast”which started the night before）to be the most important meal of the day．If we eat a good breakfast，they say，we will have the energy and nutrients we need to begin our working day with vigor and hopefully with good humor．Nevertheless，many people skip breakfast or substitute a donut and a cup of coffee for a well-balanced meal．What hap-pens if we ignore the importance of breakfast？

　　One recent study conducted in the United States tested a large number of people．Participants included both males and females who ranged in age from 12 to 83．During the experiment，these people were given a variety of breakfasts，and sometimes，they had to skip breakfast completely．Special tests，including blood tests and endurance tests，were set up to analyze how well the participants'bodies functioned when they had eaten a certain kind of breakfast．

　　The results showed that if a person eats an adequate breakfast，he or she will work more efficiently and more productively than if he or she skips breakfast or eats a very poor breakfast．This fact appears to be especially true if a person's work involves mental activity．The study showed that if schoolchildren eat fruit，eggs，bread，and milk before going to school，they will learn more quickly and will be able to concentrate on their lesson for a longer period of time than if their breakfast diet is inadequate．

　　The study also showed that，contrary to what many people believe，if you skip break-fast，you will not lose weight．This is because people become so hungry if they skip breakfast that they eat too much for lunch and end up gaining weight instead of losing．So remember，if you are on a diet，skipping breakfast will not help you．You will probably lose more weight if you reduce your other meals．

1．According to the passage，if people must miss one meal a day，most of them would skip________．

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2．In many experts'eyes in the field of health，which of the following is the most important meal of the day？

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3．From the recent study，we can find________．

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A．if a person skips breakfast or eats a very poor breakfast，he or she will work more efficiently and more productively

B．if a person eats an adequate breakfast，he or she will gain weight

C．if a person's work involves mental activity eats a rich breakfast，he or she will work efficiently

D．if a child doesn't eat breakfast，he will learn more quickly

4．Which of the following is true？

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A．If you skip breakfast，you will work with energy

B．If you skip breakfast，you will lose weight

C．Breakfast is the most important meal of the day

D．If you are off on a diet，you can skip breakfast

阅读理解

　　What do those countries in the world have in common? People are killing each other or driving others out of their families. Why is this hap pening? Very simple, really: in each h of these places, and elsewhere in the world, one group of people believes that another group is different from them and dangerous to them. It has been thus throughout history. How different are humans from each other?

　　We come in different colors: red, blank, white, yellow and brown; we have a variety of political systems, social systems, religious views(宗教信仰) or none at all; we are different in mind, have different educational systems, different socio-economic classes. We speak different languages, and have different customs and dresses.

　　If we were to break each of these further, we would have quite a long list of qualities and characteristics that make humans appear to be different from each other. I say they appear to be different , because most of what I have listed stands for what we see or hear, not what is true of human. Man is man everywhere, which is only because where he lives. when he lives there, with whom he lives there, and all have effect on how he lives, that is, what he believes, what he wears, his customs, his gods, his language and so on. These are man-made fact that each group develops over time living together, facing the same problems, needing and desiring the same things. They are his culture. The truth is that we are much more the same than different. If you wear one type of clothing and I wear another, we both wear some kind of clothing. Our culture demands it. If you speak one language and I another, we both speak so that others will understand us. We must communicate with each other. Nothing is gained by giving too many differences, but much lost . If we understood our differences as the ones of culture, then we could make our world more peaceful.

　　Difference doesn't mean better or worse, right or wrong . It means only that differences have been made by society. Differences produce variety of thought, feeling and action, and that can be very helpful to work out human problems peacefully.

1．We've learned from the passage that ________.

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A．people are different

B．people are the same

C．people are different because of their cultures

D．people are the same in every way except their cultures

2．People in those countries fight each other for ________.

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A．they have different colors

B．they have different customs and dresses

C．they have different education systems

D．some people think that other people arc different and harmful to them

3．If we pay much attention to differences ________.

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A．we'll get something

B．we'll produce problems

C．we'll develop

D．nothing will be lost

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in  order to keep and increase market share.

It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

New challenges for customer care have come when people can obtain  goods and services through  telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.

Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).

Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .

For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff  are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of  disappointment.

1.We can learn from Paragraph 2 that       .

2.The writer mentions “phone rage”(Paragraph 3) to show that       .

3.If a manager should show his empathy (Paragraph6), what would he probably say?

4. Customer delight is important for airlines because      .

5.Which of the following is conveyed in this article?

A dog has a horse. The horse was beautiful and also it had many good qualities.   61     It especially wanted to become the most beautiful horse in the world.

One day the horse said to the god, “You have given me beauty. You have given me other good qualities.62    But how I wish you could make me more beautiful! I would be extremely, extremely grateful if you could make me more beautiful.”

The god said, “I’m more than ready to make you more beautiful.  63   ” Then the horse said, “My neck is too short .If you can make neck a little longer, my upper body will be more beautiful. And if you can make my legs much longer and thinner, then I will look more beautiful in my lower body.”

Then immediately the god made a camel appear in place of the horse. The horse was so sad that it started to cry, “Oh, no, I do not want to become a camel.   64 As a horse, everybody appreciated my good qualities. Nobody will appreciate me as a c I’m more than ready to amel.”

The god said, “This is exactly  what you asked for. You have become a camel.

65    if you cry for a longer neck and legs, this is what will happen. Each thing in my creation has its own good qualities. The camel is not as beautiful as you are, but it carries heavy loads and has a great sense of duty.”

A.      I’m so grateful to you.

B.      Why not remain a horse?

C.      I wish you to change me into a horse again.

D.     Tell me in what way you want to be changed.

E.      But it wanted to be more perfect in every way.

F.       Never try to receive more than I have given you

G.     I am glad to know that you feel good with yourself now