B

To: manager@ tastytreat.com.ca

Date: Monday, 7 October, 3:34p.m.

From: raymondyuen@ canada.net

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.

We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

You can contact me at 742-3254 or through e-mail if you want more information.

Thank you for your attention.

Yours sincerely,

Raymond Yuen

69. We learn from the text that last Saturday Mr. Yuen _____.

　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant

　 C. had to wait for his food                   D. ate for the first time at the restaurant

70. The writer had to pay the bill because _______.

A. the head waiter would not believe his story 

B. the manager was on holiday

C. Janet didn’t believe there was cockroach in the vegetables

D. his wife had eaten most of her meal

71. Which of the following is not true according to the passage?

A. Mr.Yuen demanded that the head waiter apologize to him.

B. Mr.Yuen asked for a full refund for their meal.

C. Mr.Yuen will not eat at the restaurant any more.

D. The head waiter was not as polite as Janet. 

 

                                 D

On Anger 

Doctors say anger can be an extremely harmful emotion, unless you learn how to deal with it. They warn that angry feelings can lead to heart disease, stomach problem, headaches, emotional problems and possibly cancer.

Anger is a normal emotion that we all feel from time to time. Some people express anger openly in a calm reasonable way. Others burst with anger, losing control of themselves. But other people repress their anger. They cannot or will not express it.

For years many doctors thought that repressing anger was more dangerous to a person’s health than expressing it. They said that when a person is angry, the brain releases the same hormones (激素) that are produced during tense situations. They speed the heart rate, raise blood pressure, or sugar into the blood and narrow the blood vessels to the interstices (空隙). In general, the person feels excited and ready to act.

Doctors said that repressing these feelings only makes the feelings continue. And this can lead to many medical problems. Doctors thought a person could prevent these problems by letting the anger out by expressing it freely. But recently some doctors held a different view. They said that people who express anger repeatedly and violently did become, in fact, more and not less angry. They said this, too, can cause medical problems.

Some doctors say that both repressing and expressing anger can be dangerous. They believe that those who express anger strongly may be more likely to develop heart disease, and they believe that those who keep their anger inside may face a greater danger of high blood pressure.

Doctors say the solution is learning how to deal with anger. They say the first step is to admit that you are angry and to recognize the real cause of the anger, then decide if the cause is serious, enough to get angry about. If it is, they say, “Do not express your anger while angry. Wait until your anger has cooled down and you are able to express yourself calmly and reasonably.”

69. Repressing anger was considered to be dangerous because of all the following EXCEPT that  __________  .

A. the heart rate increases    B. the blood pressure rises

C. the blood contains sugar   D. some blood vessels become thinner

70. Which of the following is the more recent view about the expression of anger?

A. It is dangerous to express anger repeatedly or repress one’s anger.

B. One can avoid his medical problems by expressing his anger freely.

C. One’s heart rate will increase if his anger is repressed.

D. One is likely to suffer from high blood pressure in a fit of great anger.

71. When you get angry, which of the following should you do for the sake of health?

A. Repressing the anger.         B. Expressing the anger.

C. Treating the anger properly.    D. Learning how to make a deal.

72. What is the central topic of this passage about?

A. The different ways of dealing with anger.

B. The dangers of anger and the solution

C. New medical discoveries. 

D. The argument between the new and old views about anger.

B

To: manager@ tastytreat.com.ca

Date: Monday, 7 October, 3:34p.m.

From: raymondyuen@ canada.net

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.

We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

You can contact me at 742-3254 or through e-mail if you want more information.

Thank you for your attention.

                                                                    Yours sincerely,

                                                                       Raymond Yuen

69. We learn from the text that last Saturday Mr. Yuen _____.

　 A. was satisfied with the restaurant.           B. was disappointed with the restaurant

　 C. had to wait for his food                    D. ate for the first time at the restaurant

70. The writer had to pay the bill because _______.

A. the head waiter would not believe his story 

B. the manager was on holiday

C. Janet didn’t believe there was cockroach in the vegetables

D. his wife had eaten most of her meal

71. Which of the following is not true according to the passage?

   A. Mr.Yuen demanded that the head waiter apologize to him.

   B. Mr.Yuen asked for a full refund for their meal.

   C. Mr.Yuen will not eat at the restaurant any more.

   D. The head waiter was not as polite as Janet. 

    A famous foreign company that invested in China wanted to employ a reception secretary for its public relation department.

    A beautiful girl with a master degree in electric engineering became a winning candidate(候选人) through the difficult process of employment. At its last stage she faced an oral test together with another girl who was her equal not only in good looks but also in education standard. The girl we talk about was confident in herself and successful in the oral test. It seemed that she would get the chance. The examiner told her on behalf of the company that she could come to office of company next Monday as a new employee. At last he asked her, “Have you anything else to say? Shocked by the unexpected question, the beautiful girl was quite at a loss, saying with hesitation(犹豫不决),”“I have to talk with my parents before I give an answer.”Surprised, the examiner said calmly,“In that case, let’s wait till you are ready.”

    The next day the girl came to tell that her parents agreed to her beginning work next Monday. But the examiner said regretfully,“Sorry, the job position is filled by another suitable candidate. You had better have a try in another place.”The beautiful girl was surprised. She asked for an explanation and was told,“What is needed here is a person who knows her own mind.”

 That was how a good opportunity slipped away right under the nose of a beautiful girl.

What did the examiner value most?

A．One’s beautiful looks.    B．One’s knowledge.

C．One’s young age.          D．One’s independence.

It can be inferred from the passage that ________.

A．the other girl who failed at the last oral test was most likely to get the job

B．another girl chosen in next test held the company

C．the company lost its best employee

D．the examiner was surprised at his first choice

Why did the beautiful girl want to ask her parents for advice?

A．She didn’t know what to do.

B．She couldn’t answer the question.

C．She hadn’t expected the examiner would ask such a question.

D．Her parents would scold her if she agreed without their permission.

The best title of this passage probably is ________.

A．Make your decision quickly    B．Have your own judgment

C．Seize your chance in time      D．Hesitation leads to failure     

A woman renewing her driver’s license at the County Clerk’s office was asked to state her occupation．She hesitated, uncertain how to classify herself．

“What I mean is,” explained the recorder, “do you have a job, or are you just a …”

“Of course I have a job,” said Emily．“I’m a mother.”

“We don’t list ‘mother’ as an occupation… ‘housewife’ covers it,” said the recorder.

       One day I found myself in the same situation．The clerk was obviously a career woman, confident and possessed of a high sounding title．“What is your occupation?” she asked．

       The words simply popped out．“I’m a Research Associate in the field of Child Development and Human Relations.”

       The clerk paused, ballpoint pen frozen in midair.

       I repeated the title slowly, and then I stared with wonder as my statement was written in bold, black ink on the official questionnaire.

       “Might I ask,” said the clerk with new interest, “Just what you do in this field?”

       Coolly, without any trace of panic in my voice, I heard myself reply, “I have a continuing program of research (what mother doesn’t）, in the lab and in the field (normally I would have said indoors and out)．Of course, the job is one of the most demanding in the humanities (any mother care to disagree?), and I often work 14 hours a day (24 is more like it)．But the job is more challenging than most careers and rewards are more of a satisfaction rather than just money.”

       There was an increasing note of respect in the clerk’s voice as she completed the form, stood up, and showed me out．

       As I drove into our driveway, buoyed up (依托) by my glamorous new career, I was greeted by my lab assistants---ages 13, 7, and 3.

       Upstairs I could hear our new experimental model (a 6 month old baby), in the child-development program, testing out a new vocal pattern．

       I felt proud! I had gone on the official records as someone more distinguished and indispensable (不可缺少的) to mankind than “just another mother.”

       Motherhood…What a glorious career! Especially when there’s a title on the door.

What can we infer from the conversation between the woman and the recorder at the beginning of the passage?

       A．The woman felt ashamed to admit what her job was.

       B．The recorder was impatient and rude.

       C．The author was upset about the situation that mothers faced.

       D．Motherhood was not recognized and respected as a job by society.

How did the female clerk feel at first when the author told her occupation?

       A．curious        B．indifferent    C．puzzled             D．interested

How did the author feel when describing her job to the clerk?

     A．calm     B．panic-stricken      C．confident      D．cool

Why did the woman clerk show more respect for the author?

       A．Because the author cared little about rewards.

       B．Because she admired the author’s research work in the lab.

       C．Because she thought the author did admirable work.

       D．Because the writer did something she had little knowledge of.

What is the author’s purpose of writing the passage?

       A．To show how you describe your job affects your feelings toward it.

       B．To argue that motherhood is a worthy career and deserves respect.

       C．To show that the author had a grander job than Emily.

       D．To show that being a mother is hard and boring work．