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　　“Waitress! Waitress! Come 1 !”A customer shouted, 2 the cup in front of him and said to her in a 3 way: “Look at 4 . The milk is rotten, my black tea 5 ! ”

　　“Very sorry, ”the waitress 6 smilingly. “I'll replace it right away. ”

　　She brought a new cup of black tea, 7 a slice of lemon and milk 8 she had done before. When she served, she said 9 : “May I 10 ? If lemon is put in the cup, 11 not to add milk, for the citric acid sometimes turns the milk into solid mass. ”Being aware of his 12 , the customer 13 , finished his tea hurriedly and left.

　　Somebody asked the waitress: “Obviously he was 14 . Why didn't you 15 on the spot? Why not 16 ?” “Precisely because he was rude, he had to 17 tactfully, ”(婉转地)the waitress said. “Those in the wrong often 18 arrogance(傲慢), those 19 on their side prefer 20 .”

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“Waitress! Waitress! Come   1   !” A customer shouted,   2   the cup in front of him and said to her in a    3    way: “Look at   4   .The milk is rotten, my black tea   5   !”

“Very sorry,” the waitress    6   smilingly. “I’ll replace it right away.”

She brought a new cup of black tea,   7    a slice of lemon and milk    8   she had done before. When she served, she said   9   :“May I    10   ?If lemon is put in the cup,   11    not to add milk, for the critic acid sometimes turns the milk into solid mass.” Being aware of his   12   ,the customer   13   ,finished his tea hurriedly and left.

Somebody asked the waitress: “Obviously he was    14   .Why didn’t you    15    on the spot? Why not    16   ?”

“Precisely because he was rude, he had    17    tactfully(婉转地) ,”the waitress said. “Those in the wrong often    18   arrogance(傲慢) ,those    19    on their side prefer   20   .”

1. A. on　　　　 B. over　　　　　　　　　　   C. to　　　　 　　 D. out

2. A. looking at   B. turning to 　　　　　　　　　　 C. pointed to　　  D. referred to

3. A. politely　　 B. impolitely 　　    C. friendly　　    D. unfriendly

4. A. it　　　　 　　   B. that　　　　　　　　　　　　  C. this　　　　    D. one

5. A. spoiled　　 B. saved 　　　　　　　　　　 C. went bad　　   D. turned sour

6. A. replied　　 B. answered 　　　　　　    C. whispered　　  D. apologized

7. A. and　　    B. including 　　　　　　   C. together with    D. as well

8. A. as　　　　 B. like　　　　　　　　　　　　 C. when　　　　 　　   D. while

9. A. rudely　　  B. friendly 　　　　　　　　 C. softly　　　　 D. coldly

10. A. do you a favor　　　　　　　　　　　　　　  B. offer you a suggestion

C. tell you what to do　　　　　　　　　　　　 D. show you the right way

11. A. You should　　　　 　　　　　　　　    B. You must

C. You are better　　　　 　　　　　　　　 D. It is better

12. A. duty　　   B. fault 　　　　　　　　　　 C. trouble　　　　  D. question

13. A. turned red　　　　 　　　　　　　　　　　　    B. got angry

C. became puzzled　　　　 　　　　　　　　  D. was shame

14. A. wrong but ignorant　　　　　　　　　　    B. right but rude

C. reasonable but careful　　　　　　　　　　　　 D. ignorant and rude

15. A. point to　　　　 　　　　　　　　　　　　 B. point at

C. point out　　　　 　　　　　　　　　　　　　　　　   D. point towards

16. A. put him in his place　　　　　　　　　　    B. give him a lesson

C. play him a trick　　　　　　　　　　　　　　　　  D. served him rude

17. A. to treat with　　　　 　　　　　　　　  B. to deal with

C. to be done with　　　　 　　　　　　　　   D. to be dealt with

18. A. come to　　　　 　　　　　　　　　　    B. turn to

C. refer to　　　　 　　　　　　　　　　　　　　  D. led to

19. A. with right　　　　 　　　　　　　　　　  B. with justice

C. for reasons　　　　 　　　　　　　　　　　　 D. in politeness

20. A. friend　　　　 　　　　　　　　　　　　   B. friendship

C. friendliness　　　　 　　　　　　　　　　　　 D. friendly

“Very sorry,” the waitress    6   smilingly. “I’ll replace it right away.”

She brought a new cup of black tea,   7    a slice of lemon and milk    8   she had done before. When she served, she said   9   :“May I    10   ?If lemon is put in the cup,   11    not to add milk, for the critic acid sometimes turns the milk into solid mass.” Being aware of his   12   ,the customer   13   ,finished his tea hurriedly and left.

Somebody asked the waitress: “Obviously he was    14   .Why didn’t you    15    on the spot? Why not    16   ?”

“Precisely because he was rude, he had    17    tactfully(婉转地) ,”the waitress said. “Those in the wrong often    18   arrogance(傲慢) ,those    19    on their side prefer   20   .”

1. A. on　　　　 B. over　　　　　　　　　　   C. to　　　　 　　 D. out

2. A. looking at   B. turning to 　　　　　　　　　　 C. pointed to　　  D. referred to

3. A. politely　　 B. impolitely 　　    C. friendly　　    D. unfriendly

4. A. it　　　　 　　   B. that　　　　　　　　　　　　  C. this　　　　    D. one

5. A. spoiled　　 B. saved 　　　　　　　　　　 C. went bad　　   D. turned sour

6. A. replied　　 B. answered 　　　　　　    C. whispered　　  D. apologized

7. A. and　　    B. including 　　　　　　   C. together with    D. as well

8. A. as　　　　 B. like　　　　　　　　　　　　 C. when　　　　 　　   D. while

9. A. rudely　　  B. friendly 　　　　　　　　 C. softly　　　　 D. coldly

10. A. do you a favor　　　　　　　　　　　　　　  B. offer you a suggestion

C. tell you what to do　　　　　　　　　　　　 D. show you the right way

11. A. You should　　　　 　　　　　　　　    B. You must

C. You are better　　　　 　　　　　　　　 D. It is better

12. A. duty　　   B. fault 　　　　　　　　　　 C. trouble　　　　  D. question

13. A. turned red　　　　 　　　　　　　　&n

bsp;　　　　   B. got angry

C. became puzzled　　　　 　　　　　　　　  D. was shame

14. A. wrong but ignorant　　　　　　　　　　    B. right but rude

C. reasonable but careful　　　　　　　　　　　　 D. ignorant and rude

15. A. point to　　　　 　　　　　　　　　　　　 B. point at

C. point out　　　　 　　　　　　　　　　　　　　　　   D. point towards

16. A. put him in his place　　　　　　　　　　    B. give him a lesson

C. play him a trick　　　　　　　　　　　　　　　　  D. served him rude

17. A. to treat with　　　　 　　　　　　　　  B. to deal with

C. to be done with　　　　 　　　　　　　　   D. to be dealt with

18. A. come to　　　　 　　　　　　　　　　    B. turn to

C. refer to　　　　 　　　　　　　　　　　　　　  D. led to

19. A. with right　　　　 　　　　　　　　　　  B. with justice

C. for reasons　　　　 　　　　　　　　　　　　 D. in politeness

20. A. friend　　　　 　　　　　　　　　　　　   B. friendship

C. friendliness　　　　 　　　　　　　　　　　　 D. friendly

—Hello，I’m calling to complain about one of your sales staff.

—Oh，________

A．you must be kidding!? B．what a shock!

C．why not?? D．what happened?

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【小题1】The Winners Club is a bank account intended for ______________