EQ has something to do with your understanding of emotions. It refers to people’s awareness, management and expression of emotions. EQ plays an important role in success. If you are not satisfied with your EQ, you can use the following five ways to improve it.

Know your own emotions－Recognise and name the emotions you feel; understand why you feel them; distinguish between feelings and actions and tell yourself what you are feeling.

Motivate yourself－You need to consider how to control your feelings productively. Practise some emotional self-control and delay satisfaction. A study found that people who delayed satisfaction were more successful later in life－as measured by a lot of factors including happiness, income and job satisfaction－than those who did not do that. You need to find a balance of emotions and motivate yourself to do something about it.

Recognise emotions in others－The ability of listening to another person’s opinions is a skill that effective managers have. Emotionally intelligent persons are also sensitive to other people’s feelings and listen to others well.

Manage your emotions－Accept your feelings, but find a balance between oversensitivity and emotional suppression(抑制). When you are angry or unhappy, you need to find a way to get out of the mood. It is healthy to express your emotions, rather than keeping them hidden.

Handle relationships－Applying conflict management skills instead of ignoring conflicts and being considerate and cooperative are part of controlling relationships. Communication skills are essential to healthy relationships.

1．This passage is mostly taken from ____________.

       A．a story                B．a magazine           C．a piece of news    D．a novel

2．According to this passage, the writer thinks that ___________.

       A．a man doesn’t need to tell himself what he is feeling

       B．a person should have the ability of listening to his manager’s opinions

       C．in no way does a person improve his EQ

       D．a person’s success has something to do with his or her EQ

3．An effective manager can have the ability of ____________.

       A．keeping his emotions not feelings hidden successfully

       B．getting out of the mood when he or she is angry or unhappy

       C．listening to others’ opinions patiently

       D．distinguish between feelings and actions.

4．Which of the following can NOT improve your EQ?

       A．Being patient to listen to others

       B．Delaying your satisfaction

       C．Telling the difference between actions and feelings

       D．Applying and ignoring conflict management

5．This passage mainly tells us ___________.

       A．how to improve your EQ

       B．how to understand your EQ

       C．how to be an effective manager

       D．how to express healthy emotions and friendships