A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees----a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer（雇主） cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry ,talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business 

       D．they are nice as well as useful

4．The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

Americans who volunteer for the Peace Corps get a chance to help improve lives in developing countries. They also get a chance to learn more about the world, and about themselves. This week this program is celebrating its 50th anniversary.

President John Kennedy established the Peace Corps soon after he took office in 1961. It was the time of the Cold War between the United States and the Soviet Union. The new program gave Americans a chance to answer the call to service that the president made in his inaugural(就职的)speech. “Ask not what your country can do for you,” he said. “Ask what you can do for your country.” Kennedy told Peace Corps volunteers that America’s image in the countries where they were going would depend largely on them.

On August 30th, 1961, the first group of 51 Peace Corps volunteers arrived in Accra, Ghana, to serve as teachers. They had agreed to work for almost no pay. They would spend two years in Ghana helping its people and learning the reality of life in a developing country. Most of the volunteers had just completed college. About half of them taught English or health care. In the 50 years since then, more than 200，000 Americans have served as Peace Corps volunteers. They have worked in 139 countries.

The Peace Corps is a government agency that was created to promote world peace and friendship. There are three goals: First, to help the people of interested countries in meeting their need for trained men and women. Second, to help promote a better understanding of Americans on the part of the people served. And, third. to help promote a better understanding of other people on the part of Americans.

Today, the Peace Corps has more than 8,000 volunteers and trainees in 77 countries. They work in agriculture, economic development, education, the environment and health care. Some work in programs related to youth development.

Sixty percent of current Peace Corps volunteers are women. The average age of a volunteer is 28. But the ages of Peace Corps volunteers range from 18 to 86. Some Americans join the Peace Corps after they retire. Today seven percent of volunteers are over the age of 50. And 19 percent are members of minority groups.

1.Volunteers for the Peace Corps can _______.

A．improve their abilities by learning in some developed countries

B．travel to many foreign countries to learn more about the world

C．have an opportunity to help all the people in developing countries

D．contribute to lives in developing countries and develop themselves

2.Which of the following is TRUE according to the text?

A．Volunteers served as teachers to work for no pay in Accra, Ghana.

B．Kennedy established the Peace Corps before he took office in 1961.

C．Most of the volunteers of the first group had just graduated from college.

D．America’s image in the foreign countries depends completely on volunteers.

3.The fourth paragraph is mainly about _______.

A．what the Peace Corps is and its steps

B．why the Peace Corps was created and what are its goals

C．what role the Peace Corps play in daily life

D．How the Peace Corps was created and its aims

4.According to the text, volunteers and trainees assist in the following aspects EXCEPT _______.

A．industry           B．environment       C．education         D．health care

5.What can we learn from the last paragraph?

A．Most of the volunteers for the Peace Corps are women.

B．Few minority groups joined the Peace Corps.

C．Half of the retired volunteers joined the Peace Corps.

D．People of different ages take an active part in the Peace Corps.

 

Below are same classified ads from an English newspaper.

Classified ads FOR DORECT CLASSIFIED SERVICE CALL 800-0557 10 A.M.-4P.M. MONDAY-FRIDAY
FOR SALE ——————————— COME to our moving sale- Plants, pottery, books, clothes, etc.Sat,Dec.14th---9a.m.-5p.m. 1612 Femdale,Apt.1,800-4696 USED FUR COATS and JACKETS ,Good condition $30-$50.Call 800-0436 after 12 noon. MOVING; Must sell.TV21”, $50; AM/FM radio A/C or battery, $15; cassette tape recorder, $10.Call Jon or Pat, 800-0739 after 5p.m. or Weekends. SHEEPSKIN COAT: man’s size 42, 1year old. $85 after 6 p.m., 800-5224. LOST AND FOUND ——————————— FOUND; Cat, 6 months old, black and white markings. Found near Linden and South U. Steve.800-4661. LOST; Gold wire rim glasses In brown case. Campus area. Reward. Call Gregg 800-9662, FOUND: Nov.8th-----A black and white puppy in Packard-Jewett area 800-5770.	PERSONAL ———————————— OVERSEAS JOBS—Australia, Europe, S. America, Africa. Students  all professions and occupation, $700 to $3000 monthly. Expenses paid, overtime sightseeing. Free information at STUDENTS’ UNION. THE INTERNATIONAL ———————————— CENTER plans to publish a booklet of student travel adventures . If you’d like to write about your foreign experiences, unusual or just plain interesting, call us (800-9310) and ask for Mike or Janet. UNSURE WHAT TO DO? Life-Planning Workshop. Dec. 13th-15th. Bob and Margaret Atwood, 800-0046. ROOMMATES ———————————— FEMALE ROOMMATE WANTED: Own room near- campus. Available December 1# . Rent $300 per month until March 1#. $450 thereafter. Call Jill for details, 800-7839. NEED PERSON to assume lease for own bedroom in apt. near campus, $380/mo.starting Jan. 1# Call 800-6157 after 5 p.m.	DOMESTIC SERVICE ———————————— EARLY HOUR WAKE-UP SERVICE: For prompt, courteous wake-up service, call 800-0760. HELP WANTED ———————————— BABYSITTER—MY HOME If you are available a few hours during the day, and some evening to care for 2 school-age children, please call Gayle Moore, days 800-1111, evening and weekends 800-4964. PERSONS WANTED for Delivery work Own Transportation Good pay Apply 2311 E. Stadium. Office 101, after 9a.m. TELEPHONE RECEPTION- IST WANTED. NO experience Necessary Good pay. Apply 2311 E. Stadium. office 101, after 9a.m. WAITRESS WANTED: 10a.m.-2p.m.or 10:30 a.m.- 5p.m. Apply inperson,2075 Main. Curtis Restaurant. HELP WANTED for house Cleaning 1/2 day on weekends When—to be discussed for mutual convenience. Good wages. Sylvan Street. Call 800-2817.

【小题1】Where will you post a notice if you need someone to look after your children?
A. PERSONAL.                      B. HELP WANTED.
C. DOMMESTIC SERVICE.            D. ROOMMATES.
【小题2】A second-hand jacket will probably cost you________.

A．$60

B．$40

C．$20

D．$10

【小题3】To have your travel notes published, you may contact_________.

A．Students’ Union	B．Gayle Moore
C．The International Center	D．Life-Planning Workshop

【小题4】If you want to have someone wake you up in the morning, you may call_________.

A．800-5224	B．800-5770
C．800-7839	D．800-0760