Reading Comprehension(阅读理解)：

　　Subject：Complaints(投诉)

　　Date：May 30, 2004

　　From：david @ hotmail. com

　　To：glasgow @ silverline. net

　　Dear Sir or Madam,

　　Last Thursday, I travelled on the 8:40 a.m. train from Glasgow to London King's Cross and I was very unhappy with the service provided by your company(公司).

　　The train was forty minutes late leaving Glasgow, and although the guard apologized, we were not given any reasons for the delay(误点). We then had further delays when the train crew(乘务组人员) changed at Preston and had to wait another thirty minutes. As a result, I missed my flight from London Healthrow to Frankfurt and had to wait for several hours.

　　What's more, the service on the train was also very poor. The trip takes over five hours, unluckily, there was no restaurant car on the train and only a bar with soft drinks. Worst of all, the air conditioning broke down half-way through the trip and it got hotter and hotter in the train. However, there was no apology for this, and before we reached King's Cross, the temperature was over 40℃.

　　In view of the poor service, I feet I am entitled to compensation(有权索赔).

　　I took forward to hearing from you.

　　Yours faithfully,

　　David Robertson

Questions(根据电子邮件内容回答下列问题)：

1．Where did David Robertson get on the train last Thursday?

In ________________________________.

2．What time did the train start its trip to King's Cross that morning?

At ________________________________.

3．What happened to David because of the delay of the train?

He missed the flight and had to ________________________.

4．What did the bar on the train serve?

________________________________.

5．Why did it get hotter and hotter in the train?

Because ________________________________.

6．What do you think the company will do after they receive David's email?

I think they will ________________________.

　　About twenty minutes later the train was coming, but the old woman couldn't go into the ___4___ .She began to look for something, but she couldn't find it. She came to an attendant（服务员）and said,“___5___ , sir. Could you please help me to ___6___ it.?”

　　“I'd love to, madam,”said the man.“Where's your ___7___ ?”

　　“They're here, in my handbag.”

　　“Your passport?”

　　“In my handbag, too.”

　　“How much luggage（行李）do you have?”

　　“Five pieces,” answered the woman.“One, two... five. They're all here.”

　　“Your ___8___ thing are all right,”said the attendant.“You haven't lost ___9___ , I think.”

　　“I don't think so,”said Mrs Forgetful.

　　“The train will soon start. Where's your husband?”

　　“Oh, dear!”the woman ___10___ .“I've just lost him!”

　　Jim Green has been in China for more than two years. He has been to many interesting places in Beijing, but he has not yet been to many other parts of China. Last week he went to Mount Emei in Sichuan Province with his family.

　　Many people like to travel by air, but Jim's family think that travelling by train is the best. It is much cheaper and far more enjoyable than a rushed trip by air. They had a wonderful train ride to Chengdu before they went on to Mount Emei by bus.

　　Early one morning, they took a taxi to Beijing West Railway Station. The station was very lively. There were bookshops, food shops and stores selling all kinds of things. Mrs. Green bought some fruit, food and bottles of water to take on the train. She said that it was better to get some food before they got on the train because food on the train was usually too expensive.

　　The train was quite comfortable, and there weren't too many people in their sleeping car. The Greens could stand up and walk around. It was a long journey, but none of them felt tired. They kept watching the beautiful scenery out of the window. They walked, laughed and played cards. The conductor kept coming to offer them hot water and selling them magazines. People nearby talked with each other. A young man practiced speaking English with Mr. Green. Jim thought the train was like a big moving party. He went to sleep quite late. He listened to the click of the rails and then fell fast asleep.

　　When Jim woke up the next morning, the train was already near Chengdu. His train ride seemed really short, but his memory of the pleasant trip will last long.

1. How long has Jim been in China?

_______________________________________________________________________________

2. Where did Jim go to travel with his family?

_______________________________________________________________________________

3. Why does Jim's family like to travel by train?

_______________________________________________________________________________

4. What did Mrs. Green buy before getting on the train?

_______________________________________________________________________________

5. Did the Greens feel tired on the train? Why or why not?

_______________________________________________________________________________

6. What did the Greens do on the trains?

_______________________________________________________________________________