完形填空

阅读下面短文，掌握其大意，然后从各小题所给的四个选项中，选出一个最佳答案。

　　Dear Sir,

　　I am writing to you about my stay at your hotel. My wife and I 1 on Saturday, 15th May and stayed 2 a week. Though we were treated 3 and found the service(服务) excellent, we 4 there are one or two matters we 5 bring your attention.

　　1, we had hoped for a nice 6 from our busy work lives, and your ad 7 “Comfortable and quiet”. We want to have a chance to enjoy ourselves. However, we were 8 to find that repairs are sometimes needed, but is it 9 necessary to start early in the morning?

　　2, we had hoped to 10 in your “wonderful pool”. To our disappointment(失望), we found that it was 11 for the whole time of our stay.

　　I 12 you do not mind me writing to you 13 these things, but I would be happy 14 you could give me some explanation(解释). As I 15 at the start, it is a pity, and your service is so well in other fields.

　　I hope to hear from you.

　　Mr Hector Bradley

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阅读理解

　　请阅读下面的投诉信，在信后的横线上列出这位消费者遇到的不愉快的事．

Dear Sir or Madam：

　　I am writing to complain about the terrible service I have received from your company. On March 18 I ordered the latest F4 CDs on your website, which my father kindly paid for me with his credit card. Although in your ads you promise that I could get them the next day, I did not receive anything from you until a week later. When your CDs arrived, there were not the CDs I ordered.

　　I sent several e-mails to your Customer Services, but my messages were all returned. I think there is maybe an error in the address you give to customers! I also tried to call your helpline, but the line is always busy.

　　This is the first time I have used your company and I am very unhappy with the service you've offered. Please send me the correct CDs as soon as possible or give me a refund instead.

　　I look forward to hearing from you.

Yours faithfully,

Song Lover

1．He didn't ________

2．The CDs were not ________

3．His messages were ________

4．He called the helpline but ________

(汉译英) 下周六，我打算开个告别聚会。

　　I am going to _____________ next Saturday.