Communication Principles

How you see yourself can make a great difference in how you communicate．“Every individual exists in a continually changing world of experience of which he（or she）is the center”．Many communication scholars and social scientists believe that people are products of how others treat them and of the messages others send them．But every day we experience the centrality of our selves in communication．A student．for instance，may describe a conflict with a teacher as unfair treatment：“I know my teacher doesn’t like the fact that I don’t agree with his opinions．and that’s why he gave me such a poor grade in that class．”The teacher might say the opposite．Each person may believe that he is correct and that the other person’s view is wrong．

The concept of serf originates in communication．Through verbal and nonverbal symbols, a child learns to accept roles in response to the expectations of others．You establish self-image。The sort of person you believe you are，by how others think of you．Positive，negative，and neutral messages that you receive from others all play a role in determining who you are．Communication itself is probably best understood as a dialogue process．Our understanding of communication comes from our interactions with other people．In a more obvious way．communication involves others in the sense that a competent communicator considers what the other person needs and expects when selecting messages to share．So，the communication begins with the self，as defined largely by others，and involves others，as defined largely by the self．

Communication Occurs almost every minute of your life．If you are not communicating  with yourself（thinking，planning，reacting to the world around you），you are observing others and drawing inferences from their behavior．Even if the other person did not intend a message for you．you gather observations and draw specific conclusions．A person yawns and you believe that person is bored with your message．A second person looks away from you and you conclude that person is not listening to you．A third person smiles（perhaps because of a memory of a joke he heard recently） and you believe that he is attracted to you．We are continually picking up meanings from others’ behaviors and we are constantly providing behaviors that have communicative value for them．

More often than not，you may have hurt someone accidentally and you may have tried to explain that you did not mean that. You may have told the other person that you were sorry for your statement．You may have made a joke out of your rude statement．Nonetheless，your comment remains both in the mind of the other person and in your own mind．You cannot go back in time and erase your messages to others．Communication cannot be reversed（倒退），nor can it be repeated．When you tried to re―create the atmosphere，the conversation，and the setting，nothing seemed right．Your second experience with a similar setting and person made far different results．

Communication technologies are far from equal when it comes to conveying the truth．The first study to compare honesty across a range of communications media has found that people are twice as likely to tell lies in phone conversations as they are in emails．The fact that emails are automatically recorded—and can come back to haunt（困扰） you—appears to be the key to the finding．
Jeff Hancock of Cornell University in Ithaca, New York, asked 30 students to keep a communications diary for a week．In it they noted the number of conversations or email exchanges they had lasting more than 10 minutes, and confessed to how many lies they told．Hancock then worked out the number of lies per conversation for each medium．He found that lies made up 14 percent of emails, 21 percent of instant messages, 27 percent of face-to-face interactions and an astonishing 37 percent of phone calls．
His results, to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists．Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment（非直接接触） of emailing would make it easier to lie．Others expected people to lie more in face-to-face exchanges because we are most practiced at that form of communication．
But Hancock says it is also crucial whether a conversation is being recorded and could be reread, and whether it occurs in real time．People appear to be afraid to lie when they know the communication could later be used to hold them to account, he says．This is why fewer lies appear in email than on the phone．
People are also more likely to lie in real time—in an instant message or phone call, say—than if they have time to think of a response, says Hancock．He found many lies are spontaneous（脱口而出的） responses to an unexpected demand, such as: “Do you like my dress?”
Hancock hopes his research will help companies work out the best ways for their employees to communicate．For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth．But given his result, work assessment, where honesty is a priority, might be best done using email．
57．Hancock’s study focuses on ________．
A．the consequences of lying in various communications media
B．the success of communications technologies in conveying ideas
C．people’s preference in selecting communications technologies
D．people’s honesty levels across a range of communications media
58．Hancock’s research finding surprised those who believed that ________．
A．people are less likely to lie in instant messages
B．people are unlikely to lie in face-to-face interactions
C．people are most likely to lie in email communication
D．people are twice as likely to lie in phone conversations
59．According to the passage, why are people more likely to tell the truth through certain media of communication?
A．They are afraid of leaving behind traces of their lies
B．They believe that honesty is the best policy
C．They tend to be relaxed when using those media
D．They are most practiced at those forms of communication
60．According to Hancock, the telephone is a preferable medium for promoting sales because ________．
A．salesmen can talk directly to their customers
B．salesmen may feel less restrained to exaggerate
C．salesmen can impress customers as being trustworthy
D．salesmen may pass on instant messages effectively

Communication technologies are far from equal when it comes to conveying the truth. The first study to compare honesty across a range of communications media has found that people are twice as likely to tell lies in phone conversations as they are in emails. The fact that emails are automatically recorded—and can come back to haunt(困扰) you—appears to be the key to the finding.
Jeff Hancock of Cornell University in Ithaca, New York, asked 30 students to keep a communications diary for a week. In it they noted the number of conversations or email exchanges they had lasting more than 10 minutes, and confessed to how many lies they told. Hancock then worked out the number of lies per conversation for each medium. He found that lies made up 14 percent of emails, 21 percent of instant messages, 27 percent of face-to-face interactions and an astonishing 37 percent of phone calls.
His results, to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists. Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment(非直接接触) of emailing would make it easier to lie. Others expected people to lie more in face-to-face exchanges because we are most practiced at that form of communication.
But Hancock says it is also crucial whether a conversation is being recorded and could be reread, and whether it occurs in real time. People appear to be afraid to lie when they know the communication could later be used to hold them to account, he says. This is why fewer lies appear in email than on the phone.
People are also more likely to lie in real time—in an instant message or phone call, say—than if they have time to think of a response, says Hancock. He found many lies are spontaneous(脱口而出的) responses to an unexpected demand, such as: “Do you like my dress?”
Hancock hopes his research will help companies work out the best ways for their employees to communicate. For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth. But given his result, work assessment, where honesty is a priority, might be best done using email.
66. Hancock’s study focuses on ________.
A. the consequences of lying in various communications media
B. the success of communications technologies in conveying ideas
C. people’s preference in selecting communications technologies
D. people’s honesty levels across a range of communications media
67. Hancock’s research finding surprised those who believed that ________.
A. people are less likely to lie in instant messages
B. people are unlikely to lie in face-to-face interactions
C. people are most likely to lie in email communication
D. people are twice as likely to lie in phone conversations
68. According to the passage, why are people more likely to tell the truth through certain media of communication?
A. They are afraid of leaving behind traces of their lies
B. They believe that honesty is the best policy
C. They tend to be relaxed when using those media
D. They are most practiced at those forms of communication
69. According to Hancock, the telephone is a preferable medium for promoting sales because ________.
A. salesmen can talk directly to their customers
B. salesmen may feel less restrained to exaggerate
C. salesmen can impress customers as being trustworthy
D. salesmen may pass on instant messages effectively
70. It can be inferred from the passage that ________.
A. honesty should be encouraged in interpersonal communications
B. more employers will use emails to communicate with their employees
C. email is now the dominant medium of communication within a company
D. suitable media should be chosen for different communication purposes

 Communication along with information industry __ an important part in modern times.

Communication technologies are far from equal when it comes to conveying the truth. The first study to compare honesty across a range of communications media has found that people are twice as likely to tell lies in phone conversations as they are in emails. The fact that emails are automatically recorded—and can come back to haunt(困扰) you—appears to be the key to the finding.

Jeff Hancock of Cornell University in Ithaca, New York, asked 30 students to keep a communications diary for a week. In it they noted the number of conversations or email exchanges they had lasting more than 10 minutes, and confessed to how many lies they told. Hancock then worked out the number of lies per conversation for each medium. He found that lies made up 14 percent of emails, 21 percent of instant messages, 27 percent of face-to-face interactions and an astonishing 37 percent of phone calls.

His results, to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists. Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment(非直接接触) of emailing would make it easier to lie. Others expected people to lie more in face-to-face exchanges because we are most practiced at that form of communication.

But Hancock says it is also crucial whether a conversation is being recorded and could be reread, and whether it occurs in real time. People appear to be afraid to lie when they know the communication could later be used to hold them to account, he says. This is why fewer lies appear in email than on the phone.

People are also more likely to lie in real time—in an instant message or phone call, say—than if they have time to think of a response, says Hancock. He found many lies are spontaneous(脱口而出的) responses to an unexpected demand, such as: “Do you like my dress?”

Hancock hopes his research will help companies work out the best ways for their employees to communicate. For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth. But given his result, work assessment, where honesty is a priority, might be best done using email.

66. Hancock’s study focuses on ________.

A. the consequences of lying in various communications media

B. the success of communications technologies in conveying ideas

C. people’s preference in selecting communications technologies

D. people’s honesty levels across a range of communications media

67. Hancock’s research finding surprised those who believed that ________.

A. people are less likely to lie in instant messages

B. people are unlikely to lie in face-to-face interactions

C. people are most likely to lie in email communication

D. people are twice as likely to lie in phone conversations

68. According to the passage, why are people more likely to tell the truth through certain media of communication?

A. They are afraid of leaving behind traces of their lies

B. They believe that honesty is the best policy

C. They tend to be relaxed when using those media

D. They are most practiced at those forms of communication

69. According to Hancock, the telephone is a preferable medium for promoting sales because ________.

A. salesmen can talk directly to their customers

B. salesmen may feel less restrained to exaggerate

C. salesmen can impress customers as being trustworthy

D. salesmen may pass on instant messages effectively

70. It can be inferred from the passage that ________.

A. honesty should be encouraged in interpersonal communications

B. more employers will use emails to communicate with their employees

C. email is now the dominant medium of communication within a company

D. suitable media should be chosen for different communication purposes