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    59．Which of the following is TRUE according to the text? ． A．Using cell phone while driving is easier to be controlled by law than other distractions B．It is more important to make laws than educate drivers to be aware of driving safety C．Driving while on the phone is firmly against only by some students from high school D．It is extremely urgent for the cities with a large population to restrict using cell phones B Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the youngster a small treat? Or have you ever received a telephone call from a retailer asking you whether an item you purchased a month before was meeting your needs? No doubt you noticed these gracious acts． Business firms in this highly competitive decade are quick to institute programs designed to ensure product and service quality．But it's often the ''little things'' that help build a permanent tie between seller and buyer． If you want to make those ''little things'' a high customer service priority.here are a few tips for you to follow． Make a list of the simple, but gracious acts you can perform for your customers．It might include handing out key chains or other small gifts to customers after a purchase. or extending delivery service to elderly customers．Just be sure every item is realistic. economical and easy to carry out． Training in the ''little things'' helps your people learn skills and attitudes．If you want your people to hand out small gifts of your business. be sure they're kept in stock．If you want your people to take extra time with customers. be sure you schedule enough staffing during peak business hours．If you want your people to follow up with customers on the telephone at the end of each month. be sure you drop the sales load a bit at that time． Training in the ''little things'' doesn't end with a single activity．It must become part of everyday life in your business．Emphasize the importance of the ''little things'' by word and deed．Be sure everyone visibly practices the art of customer courtesyeach day．Announce the power of the ''little things'' through every possible means．The more cheer leading you do about this topic. the more it will become deeply fixed in the workplace． 【查看更多】

     

    题目列表(包括答案和解析)

    阅读理解

    　　Middle school teachers in the United States are noticing a new generation of errors coming into their pupils'essays, Associated Press has reported．

    　　An increasing number of students hand in classwork containing words that may confuse adults．For example, they wrote“I WUNT TUBAROXTR”for“I want to be a rock star”and“DLERES PCNU”for“delicious pumpkin”．Middle school theachers say they most frequently encounter“b/c”for“because”,“w/o”for“without”and “4-ever”for“forever”．

    　　Those simple abbreviations(缩略词)and phonetic spellings are known as“instant messaging-speak”(即时消息式语言)or“IM-speak”．Today these words have become so common in children's social lives that they are finding their way into essays and other writing assignments．

    　　However, the rise of informal communication through e-mail, Internet blogs and cell phone text messaging has not stopped school teachers from telling students the importance of spelling．

    　　“We've got a strict policy so they can be penalized for that-we don't allow it．We talk about the four levels of the language：slang(俚语), colloquial(口语), informal and formal, which apply to both spoken and written language,”said Beverly Arnold, chairwoman of the English and language arts depart-ment at Owasso High School, Oklahoma．

    　　“I think it's critically important-for both formal and informal communication．We teach kids that they need to learn to exist in a world outside their social networks, and that repuires them to use proper grammar and spelling when they speak and write,”said Marsha Edmonds, director of curriculum in the Tulsa Public Schools, Tulsa, Oklahoma．

    　　Teachers use different strategies to teach spelling than they did 20 years ago, Edmonds explained．Instead of giving students random(随意的)lists of words to master, teachers now draw on vocabulary from the literature their classes are studying or subject matter being covered in science and social studies．

    　　But some educators, like David Warlick, 54, of Raleigh, North Carolina, see the growing young band of instant messengers as a phenomenon that should be celebrated．Teachers should cradit their stuents with inventing a new language ideal for communicating in a high-tech world, said Warlick, who has written three books on technology in the classroom．

    (1)

    Many adults feel ________ when seeing the“IM-speak”like“b/c”,“w/o”and“4-ever”．

    [　　]

    A．

    interested

    B．

    puzzled

    C．

    worried

    D．

    disappointed

    (2)

    According to Marsha Edmonds, ________．

    [　　]

    A．

    spelling is only important for formal communication

    B．

    students need to learn to live in their social networks

    C．

    we have four levels of the language：slang, colloquial, informal and formal

    D．

    students should use proper grammar and spelling when they speak and write

    (3)

    Which of the following statements is NOT true?

    [　　]

    A．

    “IM-speak”is becoming increasingly popular in teenagers'lives．

    B．

    Students in the past spent less time in memorizing the new words．

    C．

    Beverly Arnold is very strict with her students．

    D．

    Teachers used to give students random lists of words to remember．

    (4)

    It can be inferred from the passage that ________．

    [　　]

    A．

    all the teachers say“NO”to“IM-speak”

    B．

    school teachers don't do enough to stop students from using“IM-speak”

    C．

    teachers still use old-fashioned methods to teach spelling nowadays

    D．

    David Warlick is a man who enjoys trying new things

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    阅读理解

    　　Patricia Blues, 29, has a new aim in life：to keep drivers' hands on their steering wheels and off their cell phones．On November 2,2007, Blues lived through a horrible experience．A motorist dialing a cell phone drove through a stop sign at 45 miles per hour and ran into the side of Blues' car．Blues' 2-year-old daughter was killed immediately in the crash．

    　　Blues has since dedicated her time to pushing for laws that would prevent this type of tragedy from happening again．

    　　Cell phones are not the only distractions(分神)that cause accidents．Eating, changing CD, reading maps, talking to passengers, and just reaching for an object on the floor can be dangerous．Therefore, the emphasis should be on educating drivers to avoid all distractions．However, talking on cell phones might be easier to regulate than eating or changing music．At least 34 states have already passed laws to restrict cell phone use in moving cars．No state has banned it yet, but several U.S．cities have．Worldwide, 13 nations, including Australia, England, Germany, Japan and China have banned drivers' use of cell phones in moving cars．

    　　To date, no scientific evidence has been published showing that talking on the phone affects driving safety．But according to a test by some high school students, “driving while on the phone does affect safety and probably shouldn't be done”．

    (1)

    What happened to Patricia Blues last November? ________．

    [　　]

    A．

    She was seriously injured in a car crash

    B．

    She lost her daughter in a road accident

    C．

    She broke the traffic rules at a bus stop

    D．

    Her vehicle was destroyed by a motorbike

    (2)

    The tragedy was caused by ________．

    [　　]

    A．

    Blues' lack of driving experience

    B．

    the motorist's failure of seeing the stop sign

    C．

    Blues' poor car conditions

    D．

    the motorist's absence of mind while driving

    (3)

    Patricia Blues' new goal of life is to persuade the government ________．

    [　　]

    A．

    to prohibit the carrying of cell phones in cars

    B．

    to educate drivers to avoid all distractions

    C．

    to ban talking on the phone while driving

    D．

    to study harmful results of using cell phones

    (4)

    Which of the following is TRUE according to the text? ________．

    [　　]

    A．

    Using cell phone while driving is easier to be controlled by law than other distractions

    B．

    It is more important to make laws than educate drivers to be aware of driving safety

    C．

    Driving while on the phone is firmly against only by some students from high school

    D．

    It is extremely urgent for the cities with a large population to restrict using cell phones

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    C
    An old story goes as follows．King took another wife, who had a magic mirror. The queen often asked the mirror, “Mirror, mirror on the wall, who is the fairest of all?” The mirror answered “You, Queen, are the fairest of all,” and the Queen was content, because she knew the mirror could speak nothing but the truth．
    Inspired by the fairy tale, a New York-based designer has come up with a mirror equipped with infrared （红外线的） technology that sends a live video to any cell phone, e-mail account or personal digital assistant （PDA） device selected by a shopper．
    Christopher Enrich, chief technology officer for digital design company IconNicholson, said putting these mirrors outside store fitting rooms meant women could go shopping with their friends — even they are far apart．
    “She could be in Paris, your mom, watching you try on your wedding dress（while you are in New York）,” Enright told Reuters Tuesday as he exhibited the interactive （互动的）mirror at a  trade show．
    Using the interactive mirror, a shopper’s friends can then text message back with comments about the clothes being tried on．
    Shoppers can also use touch screens on the three-paneled （面板） mirror to choose matching shoes or accessories （配件）, Enright said．
    The left-hand panel has a touch screen that allows a customer to select a different suit from a database, and then see how it looks on her in the center mirror without physically putting the clothes on．
    The right-hand panel has a screen offering more information about other shoes or accessories the shopper also might like．
    Enright said teenagers were already using their cell phones to send pictures to their friends when they were out shopping．“This is ．．．adding technology to something we already do,” Enright said．
    66．The interactive mirror mentioned in the text ______．
    A．involves modern technology and great advantages
    B．allows women shoppers to select clothes at home
    C．was displayed and sold well at a trade show
    D．spares people’s trouble of going shopping
    67．Which is the most possible order according to the passage?
    ① Shoppers’ friends or relatives text message back with comments．
    ② Mirrors send a live video to any mobile phone, e-mail account or PDA．
    ③ Consumers make a final decision．
    ④ Shoppers try on the clothes．
    A．①②③④        B．④③②①  C．②①④③    D．④②①③
    68．From the passage we can conclude that ______．
    A．the interactive mirrors will surely promote sales on a large scale
    B．the designer of the mirror has profited a lot from the invention
    C．the new shopping technology would cater to fashion hunters
    D．the digital mirrors will replace all traditional fitting-rooms
    69．Which of the following descriptions about the touch screen is true?
    A．It enables a shopper to order a suit which is not available now．
    B．It allows shoppers to “try on” chosen clothes without putting them on．
    C．The touch screens are distributed on three more panels．
    D．It provides information merely about shoes and accessories．
    70．What is the text mainly about?
    A．The great influence of a fairy tale．
    B．The development of the interactive mirror．
    C．Working principles of a digital product．
    D．Technology added to traditional products．

    查看答案和解析>>

    C

    An old story goes as follows．King took another wife, who had a magic mirror. The queen often asked the mirror, “Mirror, mirror on the wall, who is the fairest of all?” The mirror answered “You, Queen, are the fairest of all,” and the Queen was content, because she knew the mirror could speak nothing but the truth．

    Inspired by the fairy tale, a New York-based designer has come up with a mirror equipped with infrared （红外线的） technology that sends a live video to any cell phone, e-mail account or personal digital assistant （PDA） device selected by a shopper．

    Christopher Enrich, chief technology officer for digital design company IconNicholson, said putting these mirrors outside store fitting rooms meant women could go shopping with their friends — even they are far apart．

     “She could be in Paris, your mom, watching you try on your wedding dress（while you are in New York）,” Enright told Reuters Tuesday as he exhibited the interactive （互动的）mirror at a  trade show．

    Using the interactive mirror, a shopper’s friends can then text message back with comments about the clothes being tried on．

    Shoppers can also use touch screens on the three-paneled （面板） mirror to choose matching shoes or accessories （配件）, Enright said．

    The left-hand panel has a touch screen that allows a customer to select a different suit from a database, and then see how it looks on her in the center mirror without physically putting the clothes on．

    The right-hand panel has a screen offering more information about other shoes or accessories the shopper also might like．

    Enright said teenagers were already using their cell phones to send pictures to their friends when they were out shopping．“This is ．．．adding technology to something we already do,” Enright said．

    66．The interactive mirror mentioned in the text ______．

         A．involves modern technology and great advantages

         B．allows women shoppers to select clothes at home

         C．was displayed and sold well at a trade show

         D．spares people’s trouble of going shopping

    67．Which is the most possible order according to the passage?

       ① Shoppers’ friends or relatives text message back with comments．

       ② Mirrors send a live video to any mobile phone, e-mail account or PDA．

       ③ Consumers make a final decision．

       ④ Shoppers try on the clothes．

         A．①②③④         B．④③②①  C．②①④③    D．④②①③

    68．From the passage we can conclude that ______．

         A．the interactive mirrors will surely promote sales on a large scale

         B．the designer of the mirror has profited a lot from the invention

         C．the new shopping technology would cater to fashion hunters

         D．the digital mirrors will replace all traditional fitting-rooms

    69．Which of the following descriptions about the touch screen is true?

         A．It enables a shopper to order a suit which is not available now．

         B．It allows shoppers to “try on” chosen clothes without putting them on．

         C．The touch screens are distributed on three more panels．

         D．It provides information merely about shoes and accessories．

    70．What is the text mainly about?

         A．The great influence of a fairy tale．

         B．The development of the interactive mirror．

         C．Working principles of a digital product．

         D．Technology added to traditional products．

    查看答案和解析>>

           In this age of cell phones, text messages and computer keyboards, one Scottish school has returned to basics．It's teaching youngsters the ignored art of writing with a fountain pen．There is no clicking of keyboards in most classrooms at the Mary Erskine and Stewart's Melville Junior School, although there is a full range of facilities （设施）for computer lessons and technology isn' t being ignored．The private school' s headmaster believes the old-fashioned pens have helped strengthen the academic （学术的） performance and self-esteem （自尊）of his 1,200 pupils．

           "The pens improve the quality of work because they force the children to take care, and better work improves self-esteem", headmaster Bryan Lewis said．" Proper handwriting is as relevant today as it ever has been．" Students as young as 7 have been instructed to give up their ball point pens and begin to deal with its more artful predecessor．By the time they reach grade five, at age 9, they are expected to write mainly with fountain pens．Lewis said the school's 7- and 8-year-olds use fountain pens for 80 percent to 90 percent of their work, returning to pencils for such subjects as math．"I don't see fountain pens as old-fashioned or out of date．Modern fountain pens are beautiful to use? it's not like in the old days of broken metal points and dirtying writing paper," Lewis said．"We have a particular writing style and we have developed it very carefully and found a way that allows left-and right-handed people to write without dirtying paper．"

           Some people in wealthy nations argue that handwriting is becoming less important because of the growing use of cell phone text messaging and typing on computers, but the school disagrees．"We talk of the paperless office and the paperless world, but this is not true," Lewis said．"You still need to have proper handwriting skills．"

    1．The Scottish school in the passage _____．

           A．does not think highly of modern technology

           B．values fountain pens more than anything else

           C．pays special attention to the use of fountain pens

          D．takes an action which is considered to be stupid by a great many people

    2．Which of the following statements is TRUE according to the passage?

           A．Schools in Scotland all encourage using pens．

           B．Fountain pens today are much more expensive．

           C．Lewis thinks the idea of the paperless world impractical．

           D．The left-handed can't benefit from the new fountain pens．

    3．The underlined word "predecessor" in Paragraph 2 refers to _____．

           A．the pencil      B．the fountain pen      C．the keyboard  D．the ball point pen

    4．The headmaster Bryan Lewis holds the view that _____．

           A．children should be required to use pens when they are five

           B．using pens may slow down students' speed of writing

           C．pens have helped to build up students' self-respect

           D．handwriting skills are more important than typing skills

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