Within five years, cars will be a lot ________ in our country．
cheap
cheaper
cheapest
the cheapest
科目：高中英语 来源： 题型：阅读理解
完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A、B、C、D）中，选出可以填入空白的最佳答案。
Listening is powerful medicine.
This is a very good lesson that no one can imagine it takes a(n) 16 about 18 seconds to 17 a patient, which is her unforgettable experience for all her life.
It was Sunday. I had one last patient to see. I 18 her room in a hurry and stood at the doorway. She was an older woman, sitting at the edge of the bed, 19 to put socks on her swollen feet. I stepped in, spoke quickly to the nurse, 20 her chart, noting she was in stable 21 . I was almost in the clear.
I stood against the bed looking down at her. She asked if I could help put on her socks. 22 , I started a conversation like this: "How are you feeling? Your sugars and blood pressure were high, but they're better today. The nurse 23 you're anxious to see your 24 who's visiting you today. It's nice to have family visit from far away. I bet you really 25 forward to seeing him."
She 26 me with a serious and firm voice. "Stop talking！Sit down, doctor. This is my story, not your story."
I was surprised and 27 . I sat down quietly. I helped her with the socks. She began to tell me that her only son lived around the corner from her, but she had not seen him within five years. She believed that the stress of this 28 greatly to her health problems. After hearing her story and putting on her socks, I asked if there was anything else I could do for her. She shook her head “No” and smiled. All she wanted me to do was to 29 .
Each 30 is different. Some are detailed; others are unclear. Some have a beginning, middle and end. Others wander 31 a clear co
nclusion. Some are true; others are completely not. 32 what really matters to the storyteller is that the story should be 33 --- without interruption or 34 .
Listening to someone's story is a key to healing. After that I often thought of what that woman taught me, and I often 35 myself of the importance of stopping, sitting down，opening up my ears and truly listening.
A. physicist B. physician C. nurse D. dentist
A. understand B. recognize C. interrupt D. know
A. entered B. passed C. left D. approached
A. continuing B. learning C. pretending D. struggling
A. tested B. checked C. designed D. looked
A. level B. condition C. position D. period
A. So B. Otherwise C. Instead D. Moreover
A. told B. showed C. mentioned D. announced
A. son B. husband C. brother D. nephew
A. look B. wished C. hoped D. wanted
A. bothered B. influenced C. stopped D. puzzled
A. disappointed B. bored C. excited D. embarrassed
A. attached B. contributed C. devoted D. owed
A. sit B. wait C. listen D. comfort
A. feeling B. case C. life D. story
A. without B. to C. for D. at
A. And B. Yet C. So D. Then
A. read B. written C. repeated D. heard
A. judgment B. curiosity C. encouragement D. attraction
A. convinced B. informed C. reminded D. warned
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科目：高中英语 来源： 题型：阅读理解
Laptop computers are popular all over the world. People use them on trains and airplanes, in airports and hotels. These laptops connect people to their workplace. In the United States today, laptops also connect students to their classrooms.
Westlake College in Virginia will start a laptop computer program that allows students to do schoolwork anywhere they want. Within five years, each of the 1,500 students at the college will receive a laptop. The laptops are part of a ＄10 million computer program at Westlake, a 110-year-old college. The students with laptops will also be able to use the Internet. In addition, they will be able to use e-mails to “speak” with their teachers, classmates, and families. However, the most important part of the laptop program is that students will be able to use computers without going to computer labs. They can work with it at home, in a fast-food restaurant or under the trees—anywhere at all!
Because of the many changes in computer technology, laptops used in higher education, such as colleges and universities, are workable. As laptops become more powerful, they become more similar to desktop computers. In addition, the laptops can connect students to not only the Internet, but also libraries and other resources. State higher-education officials are studying how laptops can help students. State officials are also testing laptop programs at other universities, too.
At Westlake College, more than 80 percent of the staff use computers. The laptops will allow all teachers to use computers in their lessons. As one Westlake teacher said, “Here we are in the middle of Virginia and we’re giving students a window on the world. They can see everything and do everything.”
The main purpose of the laptop program is to give each student a laptop to ________.
A. connect them to the Internet B. use for their schoolwork
C. work at home D. connect them to libraries
The underlined word “speak” in the 2nd paragraph is in quotation marks(引号) because ________.
A. they don’t really talk B. they use the computer language
C. laptops have speakers D. laptops can be used to speak with others
Which of the following is True about Westlake College?
A. All teachers use computers. B.1, 500 students have laptops.
C. Students there can do everything. D. It is an old college in America.
The underlined “a window on the world” in the last paragraph means that students can ________.
A. attend lectures on information technology B. travel around the world
C. get information from around the world D. have free laptops
What can we infer from the text?
A. The program is successful. B. The program is not workable.
C. The program is too expensive. D. The program isn’t accepted by teachers.
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科目：高中英语 来源：2012-2013学年云南昆明官渡第二中学高一上第二次阶段性检测英语卷（带解析） 题型：完型填空
Several weeks ago, my friend advised us to sell some of our things which we will not use any more. I thought it was a good chance to 46 my 7-year-old son’s room and 47 some toys that were no longer suitable for him to play with. We 48 that all the money we got from selling the toys would be his money.
The night before the 49 , we loaded up the truck with toys and a little bike that was too 50 for him. In the yard he 51 the bike for the last time and then happily put it onto the truck. This little bike had at least two previous owners as far as we 52 . It wasn’t in the best 53 and was certainly not new, but the tires were 54 good.
We put a price of $10 on it, but it didn’t sell. So, after the sale was 55 , my friend put it on the sidewalk with a sign that 56 “FREE BIKE”. Within five minutes her doorbell rang. A little boy was 57 there. In poor English he asked whether the bike was 58 free. She said yes and that he could have it for 59 . He smiled, got on the bike and rode away.
Later that evening when I told my son how much money he had made at the sale, he was very 60 , shouting happily. He asked about a few of his things, wondering 61 they had been sold. When he asked about the bike, I told him about the little boy and that made him 62 . He was much happier than when I told him how much he had 63 . He was so happy to 64 that someone else would make good 65 of that little bike!
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科目：高中英语 来源：2013届山东省乐陵市第一中学高三10月月考英语试卷（带解析） 题型：阅读理解
In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
【小题1】We can learn from Paragraph 2 that .
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．Satisfied customers catch more attention |
| D．well-treated customers promote business |
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding. |
| D．customers rely on their phones to obtain services |
| A．“I know how upset you must be.” |
| B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” |
| D．“I know it’s our fault.” |
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
| A．Face-to-face service creates comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for airlines than for banks. |
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科目：高中英语 来源：2010届三轮回扣语法专项训练（代词和数词） 题型：单项填空
I don't think difficult for a Chinese student to master a foreign language within five years
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A．that |
B．it |
C．too |
D．very |
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