B
To: manager@ tastytreat.com.ca
Date: Monday, 7 October, 3:34p.m.
From: raymondyuen@ canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.
It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.
We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
69. We learn from the text that last Saturday Mr. Yuen _____.
　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant
　 C. had to wait for his food                   D. ate for the first time at the restaurant
70. The writer had to pay the bill because _______.
A. the head waiter would not believe his story 
B. the manager was on holiday
C. Janet didn’t believe there was cockroach in the vegetables
D. his wife had eaten most of her meal
71. Which of the following is not true according to the passage?
A. Mr.Yuen demanded that the head waiter apologize to him.
B. Mr.Yuen asked for a full refund for their meal.
C. Mr.Yuen will not eat at the restaurant any more.
D. The head waiter was not as polite as Janet. 

B

To: manager@ tastytreat.com.ca

Date: Monday, 7 October, 3:34p.m.

From: raymondyuen@ canada.net

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.

We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

You can contact me at 742-3254 or through e-mail if you want more information.

Thank you for your attention.

Yours sincerely,

Raymond Yuen

69. We learn from the text that last Saturday Mr. Yuen _____.

　 A. was satisfied with the restaurant.          B. was disappointed with the restaurant

　 C. had to wait for his food                   D. ate for the first time at the restaurant

70. The writer had to pay the bill because _______.

A. the head waiter would not believe his story 

B. the manager was on holiday

C. Janet didn’t believe there was cockroach in the vegetables

D. his wife had eaten most of her meal

71. Which of the following is not true according to the passage?

A. Mr.Yuen demanded that the head waiter apologize to him.

B. Mr.Yuen asked for a full refund for their meal.

C. Mr.Yuen will not eat at the restaurant any more.

D. The head waiter was not as polite as Janet. 

　 I’m just a senior in high school. I work part-time at a local store called Baskin Robbins    ３６    I can make a little money. In and outside of work, I always wear a    ３７    and try to be nice to others.

     But recently, I’ve been   ３８     by some people who always help others. So, today, when I went to work, I decided I would take my first big step and truly help a    ３９     .

      Two young girls came into the    ４０    and looked around. I offered them my    ４１     “Welcome to Baskin Robbins” greeting. A couple of minutes later   ４２     of them finally decided upon the flavor(味道) of ice cream ---- chocolate. So then, I made a big spoon, put it in a cone(锥形蛋卷筒) and    ４３     it to her. Sadly, though, the other girl didn’t get anything even though I could   ４４     she was looking at the many kinds of   ４５     and wanted to have one.

      It was at this time that the other girl, who obviously was the young sister,   ４６     , “I wish I could have one”. I knew when I heard this comment that it was my   ４７     to do something for her. So, I told her that I would   ４８      her ice cream. She immediately calmed down though she didn’t believe what she   ４９     . I asked her what flavor she wanted and handed her the treat. I then   ５０     out the $3 for it and placed the money in the counter.

      She was so   ５１    and her  older sister was surprised. It was    52     good to help this girl and made her feel special for a moment. I turned around and found that my   53     all looked at me like I was crazy. But, I didn’t   54     that I spent a little, because the feeling I    55    from my action was worth a million dollars.

36. A. even though  B. as if       C. not until    D. so that

37. A. hat         B. tear        C. tie         D. smile

38. A. noticed     B. persuaded   C. moved      D. changed

39. A. stranger     B. friend      C. student     D. child

40. A. club        B. school      C. restaurant   D. store

41. A. real        B. usual       C. final        D. shy

42. A. both       B. one         C. none       D. either

43. A. handed     B. threw       C. lent        D. returned

44. A. remember  B. expect       C. tell         D. think

45. A. drinks     B. chocolate     C. guests      D. ice cream

46. A. cried out   B. passed by     C. looked up   D. laughed aloud

47. A. duty       B. fault         C. chance     D. dream

48. A. wait for    B. pay for       C. leave for    D. ask for

49. A. saw       B. wanted       C. needed      D. heard

50. A. took        B. sent          C. ran         D. checked

51. A. interested    B. happy        C. upset       D. afraid

52. A. truly        B. hardly         C. nearly      D. suddenly

53. A. family      B. classmates      C. workmates   D. boss

54. A. understand   B. care            C. realize      D. plan

55. A. hid        B. borrowed        C. left         D. received

B

To: manager@ tastytreat.com.ca

Date: Monday, 7 October, 3:34p.m.

From: raymondyuen@ canada.net

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.

It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.

We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.

The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

You can contact me at 742-3254 or through e-mail if you want more information.

Thank you for your attention.

                                                                    Yours sincerely,

                                                                       Raymond Yuen

69. We learn from the text that last Saturday Mr. Yuen _____.

　 A. was satisfied with the restaurant.           B. was disappointed with the restaurant

　 C. had to wait for his food                    D. ate for the first time at the restaurant

70. The writer had to pay the bill because _______.

A. the head waiter would not believe his story 

B. the manager was on holiday

C. Janet didn’t believe there was cockroach in the vegetables

D. his wife had eaten most of her meal

71. Which of the following is not true according to the passage?

   A. Mr.Yuen demanded that the head waiter apologize to him.

   B. Mr.Yuen asked for a full refund for their meal.

   C. Mr.Yuen will not eat at the restaurant any more.

   D. The head waiter was not as polite as Janet. 

There are two types of people in the world. Although they have equal degree of health and wealth and other comforts of life, one becomes happy and the other becomes unhappy. This arises from the different ways in which they consider things, persons, events and the resulting effects upon their minds.

People who are to be happy fix their attention on the convenience of things: the pleasant parts of conversation, the well－prepared dishes, the goodness of the wine and the fine weather. They enjoy all the cheerful things. Those who are to be unhappy think and speak only of the opposite things. Therefore, they are continually dissatisfied. By their remarks, they sour_the_pleasure_of_society,_offend (hurt) many people, and make themselves disagreeable everywhere. If this turn of mind was founded in nature, such unhappy persons would be the more to be pitied. The intention of criticizing(批评) and being disliked is perhaps taken up by imitation(模仿). It grows into a habit, unknown to its possessors. The habit may be strong, but it may be cured when those who have it realize its bad effects on their interests and tastes. I hope this little warning may be of service to them, and help them change this habit.

Although in fact it is chiefly an act of the imagination, it has serious results in life since it brings on deep sorrow and bad luck. Those people offend many others; nobody loves them, and no one treats them with more than the most common politeness and respect. This frequently puts them in bad temper and draws them into arguments. If they aim at getting some advantages in social position or fortune, nobody wishes them success. Nor will anyone start a step or speak a word to favor their hopes. If they bring on themselves public objections, no one will defend or excuse them, and many will join to criticize their wrongdoings. These should change this bad habit and be pleased with what is pleasing, without worrying needlessly about themselves and others. If they do not(change this bad habit), it will be good for others to avoid any contact(接触) with them. Otherwise, it can be disagreeable and sometimes very inconvenient, especially when one becomes mixed－up in their quarrels.

1. People who are unhappy ________.

A. always consider things differently from others

B. usually are affected by the results of certain things

C. usually misunderstand what others think or say

D. always discover the unpleasant side of certain things

2. The underlined phrase “sour the pleasure of society”in the second paragraph  most nearly means “________”．

A. have a good taste with social life            

B. make others unhappy

C. tend to scold others openly               

D. enjoy the pleasure of life

3. We can conclude from the passage that ________.

A. we should pity all such unhappy people

B. such unhappy people are dangerous to social life

C. people can get rid of the habit of unhappiness

D. unhappy people can not understand happy persons

4. If such unhappy persons insist on keeping the habit, the author suggests that people should ________.

A. prevent any communication with them

B. show no respect and politeness to them

C. persuade them to recognize the bad effects

D. quarrel with them until they realize the mistakes

5. In this passage, the writer mainly ________.

A. describes two types of people

B. laughs at the unhappy people

C. suggests the unhappy people should get rid of the habits of unhappiness

D. tells people how to be happy in life