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    Apologizing is both an Art and a Science. The Art lies in the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. A proper apology should always include several ingredients. Now let’s take a closer look at these ingredients.
    Give a detailed account of the offense, and make sure both you and the other person are talking about the same thing. Whether you make it in secret or public doesn’t matter, but your apology should be focused on the particular event.
    Next, by acknowledging the hurt or damage done, you are making the recipient (接受者) begin to sense that you understand the situation. It is important to rebuild your relationship because it makes them feel their anger is understandable.
    Don’t try to defend yourself by offering any excuses, which is important to let them know that you understand the event and you actions do cause them harm. The apology is all about THEM and how they feel. It doesn’t matter if the actions were intentional or not, the end result is the same and that is what needs to be focused on when learning how to say, “I’m sorry”.
    Give a sincere statement of regret such as “I apologize” or “I’m sorry”. Above all, tell them it won’t happen again. After all, there is no value in apologizing for something that you will do again and again.
    Finally, asking for forgiveness at the end of the apology gives the power back to the recipient. It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution(补偿)you can. The next move is up to them.
    By including all these ingredients and applying them to your situation, you will know exactly how to say “I’m sorry” next time you need to.
    小题1:The passage mainly tells readers ____.
    A．the importance of apologizing
    B．the process of apologizing
    C．how to apologize effectively
    D．how to repair a broken friendship
    小题2:How will the recipient react when you admit hurting them?
    A．They will be sorry for being angry with you.
    B．They will treat you differently right away.
    C．They will understand the situation better.
    D．They will think their former reaction normal.
    小题3:When you make an apology, you should concentrate on ____.
    A．finding out better excuses
    B．taking responsibility for the event
    C．defending yourself from more harm
    D．understanding the current situation
    小题4:What is the key to any apology?
    A．A sincere statement of regret.
    B．Giving the recipient more power.
    C．A promise that you won’t repeat your wrongdoings.
    D．Giving the recipient a detailed account of the event.

    小题1:C
    小题2:D
    小题3:B
    小题4:C

    试题分析：本文主要讲述的是如何做高效的道歉，提出了作者的多个建议。
    小题1:C 主旨大意题。根据文章第一段The Art lies in the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. A proper apology should always include several ingredients. Now let’s take a closer look at these ingredients.可知本文主要讲述的道歉的艺术，也就是如何才可以更加高效的道歉。故C正确。
    小题2:D 细节题。根据文章第3段最后一句It is important to rebuild your relationship because it makes them feel their anger is understandable.可知当你承认你给对方带来伤害的时候，他们会认为自己之前的反应是正常的，因为自己的确受到了伤害。故D正确。
    小题3:B 推理题。根据文章倒数第2段It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution(补偿)you can. The next move is up to them.可知当我们道歉以后，我们要承诺做适当的补偿，这样会让对方感觉你很负责任，很有诚意。故B正确。
    小题4:C 细节题。根据文章第5段第2句Above all, tell them it won’t happen again. After all, there is no value in apologizing for something that you will do again and again.可知最重要的是你要告诉对方你再也不会做这样的事情了。故C正确。
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