---- What do you think of a house supplied by Lovell ?
---- _______ you buy a home from Lovell, the company promises to buy it back at the same price after three years.
A. Should B. Must C. Could D. Would
科目：高中英语 来源：2014-2015学年山东桓台第二中学高三1月检测英语试卷（解析版） 题型：单项填空
We firmly believe that war never settles anything．It only violence．
A．runs into B．results in
C．results from D．runs out
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科目：高中英语 来源：2014-2015学年乐清市高三上10月月考英语试卷（解析版） 题型：单项填空
Experts warn that global warming will cause extreme climate changes including more______ floods, heat waves and droughts.
A. usual B. ordinary C. frequent D. common
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科目：高中英语 来源：2014-2015学年江苏苏州工业园区高三12月月考调研考试英语试卷卷（解析版） 题型：单项填空
The keeper of the spring cleared away the leaves and branches, and wiped away the silt(淤泥) that would _______ have choked and polluted the fresh flow of water.
A. thus B. otherwise
C. therefore D. later
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科目：高中英语 来源：2014-2015学年江苏苏州工业园区高三12月月考调研考试英语试卷卷（解析版） 题型：单项填空
I will be surprised if you can get Calvin, who is a close-fisted man, ________ these donation draw tickets from you.
A. buy B. buying C. to buy D. buys
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科目：高中英语 来源：2014-2015学年河南信阳高级中学高三上第六次大考英语试卷（解析版） 题型：其他题
What lessons should be learned from the drought?
According to__1.___ report, the drought in the south-west China __2.____(last) for several months, ___3.____makes people face water and food shortage. In conclusion, the serious situation has made___4.____quite necessary for us to learn lessons from it.
The drought can be caused by several factors. Firstly, about 63 percent of the cities in China are faced __5.____ water shortage. The situation is worsened by pollution and industrialization. In addition, forests have been decreasing rapidly_6.____ too many trees have been cut down. What's __7._____(bad), some water conservation projects haven't been functioning properly, thus people there have had to rely more heavily on rainfall for their water supply. Most of China's irrigation systems are very old.
In order to prevent this case__8.___(occur) again, we are supposed to improve our__9.__(aware) of saving water, making proper use of water and recycling water. Meanwhile, we ought to plant more trees and protect the environment to prevent loss of water and soil erosion. Of course,____ 10.___the government should do is to increase investment and repair water conservation projects as timely as possible.
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科目：高中英语 来源：2014-2015学年河南濮阳第一中学高三上期中英语试卷（解析版） 题型：书面表达
假设你是新华中学的高三学生李华，你校打算邀请阿里巴巴首席执行官马云来学校做一次毕业典礼演讲，请你给马首席写一封邀请信。内容包括：
1.说明写信的目的；
2.说明演讲的具体安排-----时间：5月30日；地点：学校操场;
主题：怎样通过个人奋斗实现人生理想；
3.表达感谢与祝福。
注意：1.词数100左右，开头结尾已给出，不计入总词数；
2.可适当增加细节，以使行文连贯；
3.参考词汇：毕业典礼演讲 commencement speech
Dear Mayun, CEO of Ali Baba,
My name is Li Hua. I’m a Senior 3 student from Xinhua Middle School.
Sincerely yours,
Li Hua
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科目：高中英语 来源：2014-2015学年甘肃天水秦安县第二中学高三上学期第四次检测英语试卷（解析版） 题型：阅读理解
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers have no easy access to store managers.
C. Few customers believe the service will be improved.
D. Customers would rather relate their unhappy experiences to people around them.
2.What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
A. New customers are bound to replace old ones.
B. Most stores provide the same kind of service.
C. Not complaining to manager causes the shopper some trouble too.
D. It is not likely the shopper can find the same products in other stores.
3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.
A. can stay longer browsing in the store
B. won’t have trouble parking their cars
C. won’t have any worrier about security
D. can find their cars easily after shopping
4.What contributes most to smoothing over issues with customers?
A. Design of store layout.
B. Hiring of efficient employees
C. Huge supply of goods for sale.
D. Manners of the salespeople.
5.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. voice their dissatisfaction to store managers directly
C. settle their disputes with stores in a diplomatic
D. shop around and make comparisons between stores
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科目：高中英语 来源：2014-2015学年福建漳浦第三中学高三上第二次调研考试英语试卷（解析版） 题型：单项填空
The Ukrainian official said that their soldiers_____a major town controlled by the armed rebels after a violent attack.
A.crushed B.seized
C.persevered D.grasped
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