Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest___36___ out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she ___37___ her visit. She told the front-desk clerk she had had a (n) ___38___ vacation, but was heartbroken about ___39___ several rolls of Kodak color film she had not yet ___40___. At that moment she was particularly ___41___ over the loss of the pictures she had shot at our Polynesian Luau, 42___ this was a memory she especially treasured.

Now, please understand that we have no written service rules___43___ lost photos in the park. 44___, the clerk at the front desk___45___ Disney’s idea of caring for our ___46___. She asked the woman to leave her a couple rolls of ___47___ film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a ___48___at her home. In it were photos of all the actors of our show, 49___ signed by each performer. There were also ___50___ of the public procession（游行队伍）and fireworks in the park, taken by the front-desk clerk in her own ___51___ after work. I happened to know this ___52___ because this guest wrote us a letter. She said that ___53___ in her life had she received such good service from any business.

Excellent ___54___ does not come from policy (政策性的)handbooks. It comes from people who ___55___ —and from a culture that encourages and models that attitude.

36. A. working       B. checking    C. trying D. staying

37. A. expected      B. realized      C. paid    D. enjoyed

38. A. disappointing      B. wonderful  C. uncomfortable   D. important

39. A. taking   B. dropping    C. losing D. breaking

40. A. developed    B. taken  C. washed       D. loaded

41. A. silly     B. nervous      C. calm   D. sad

42. A. when    B. where C. as       D. which

43. A. covering      B. finding       C. making      D. keeping

44. A. Excitedly     B. Fortunately C. Therefore   D. Quietly

45. A. understood   B. reminded    C. trusted       D. discovered

46. A. workers       B. guests C. managers    D. clerks

47. A. printed B. shot    C. unused       D. recorded

48. A. film     B. card    C. camera       D. packet

49. A. frequently    B. personally  C. alone  D. actually

50. A. rules     B. pictures      C. handbooks  D. performances

51. A. case      B. work   C. time    D. position

52. A. story    B. place   C. photo  D. show

53. A. only     B. almost C. never  D. nearly

54. A. advice  B. experience  C. quality       D. service

55. A. care      B. serve   C. like     D. know

Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41___over the loss of the pictures she had shot at our Polynesian Luau ,  42   this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of  47 film ,promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show, 49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her

own 51____ after work. I happened to know this  52  because this guest wrote us a letter .She said that 53  in her life had she received such good service from any business.

   Excellent 54  does not come from policy (政策性的)handbooks .It comes from people who  55 — and from a culture that encourages and models that attitude.

1.．A．working       B．checking       C．trying           D．staying

  2.．A．expected       B．realized       C．paid             D．enjoyed

 3.A．disappointing   B．wonderful      C．uncomfortable     D．important

  4.A．taking         B．dropping       C．losing           D．breaking

  5.  A．developed     B．taken        C．washed         D．loaded

 6.．A．silly           B．nervous     C．calm            D．sad

 7.A．when          B．where       C．as              D．which

  8.．A．covering        B．finding        C．making           D．keeping

  9.．A．Excitedly       B．Fortunately    C．Therefore        D．Quietly

  10.A．understood      B．reminded     C．trusted           D．discovered

  11.. A．workers      B．guests         C．managers       D．clerks

 12..．A．printed         B．shot          C．unused           D．recorded

  13.. A．film          B．card           C．camera         D．packet

  14..．A．frequently      B．personally    C．alone            D．actually

  15..．A．rules        B．pictures     C．handbooks        D．performances

  16..．A．case           B．work           C．time             D．position

 17..．A．story           B．place          C．photo            D．show

  18.. A．only            B．almost         C．never            D．nearly

 19..．A．advice          B．experience     C．quality          D．service

 20.. A．care            B．serve          C．like             D．know

 

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 1 out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she 　2 her visit. She told the front-desk clerk she had had a(n) 3 vacation, but was heartbroken about　 4 several rolls of Kodak color film she had not yet 　5 . At that moment she was particularly 　6 over the loss of the pictures she had shot at our Polynesian Luau, 　7 this was a memory she especially treasured.

Now, please understand that we have no written service rules 8 lost photos in the park. 9 , the clerk at the front desk 　10 Disney’s idea of caring for our 　11 . She asked the woman to leave her a couple rolls of 　12 film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a 13 at her home. In it were photos of all the actors of our show, 　14 signed by each performer. There were also 　15 of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 16 after work. I happened to know this 17 because this guest wrote us a letter. She said that 　18 in her life had she received such good service from any business.

Excellent 　19 does not come from policy (政策性的)handbooks. It comes from people who　 20 —and from a culture that encourages and models that attitude.

1. A．working B．checking　 C．trying D．staying

2. A．expected　 B．realized　 C．paid　 D．enjoyed

3. A．disappointing B．wonderful C．uncomfortable D．important

4. A．taking B．dropping　 C．losing D．breaking

5. A．developed　 B．taken　 C．washed D．loaded

6. A．silly　 B．nervous C．calm　 D．sad

7. A．when B．where　 C．as D．which

8. A．covering　 B．finding C．making D．keeping

9. A．Excitedly　 B．Fortunately　 C．Therefore D．Quietly

10. A．understood B．reminded　 C．trusted D．discovered

11. A．workers　 B．guests C．managers　 D．clerks

12. A．printed　 B．shot　 C．unused D．recorded

13. A．film　 B．card　 C．camera D．packet

14. A．frequently B．personally C．alone　 D．actually

15. A．rules B．pictures　 C．handbooks D．performances

16. A．case　 B．work　 C．time　 D．position

17. A．story B．place　 C．photo　 D．show

18. A．only　 B．almost C．never　 D．nearly

19. A．advice B．experience C．quality D．service

20. A．care　 B．serve　 C．like　 D．know

 

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest   1   out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she   2   her visit. She told the front-desk clerk she had had a(n)   3   vacation, but was heartbroken about   4   several rolls of Kodak color film she had not yet   5  . At that moment she was particularly   6   over the loss of the pictures she had shot at our Polynesian Luau,   7   this was a memory she especially treasured.

Now, please understand that we have no written service rules   8   lost photos in the park.   9  , the clerk at the front desk   10   Disney’s idea of caring for our   11  . She asked the woman to leave her a couple rolls of   12   film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a   13   at her home. In it were photos of all the actors of our show,   14   signed by each performer. There were also   15   of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own   16   after work. I happened to know this   17   because this guest wrote us a letter. She said that   18   in her life had she received such good service from any business.

Excellent   19   does not come from policy (政策性的)handbooks. It comes from people who   20   —and from a culture that encourages and models that attitude.

1. A．working       B．checking   C．trying       D．staying

2. A．expected      B．realized     C．paid   D．enjoyed

3. A．disappointing       B．wonderful C．uncomfortable  D．important

4. A．taking   B．dropping   C．losing       D．breaking

5. A．developed     B．taken C．washed     D．loaded

6. A．silly      B．nervous    C．calm  D．sad

7. A．when    B．where       C．as     D．which

8. A．covering      B．finding      C．making     D．keeping

9. A．Excitedly      B．Fortunately       C．Therefore D．Quietly

10. A．understood B．reminded   C．trusted      D．discovered

11. A．workers     B．guests       C．managers  D．clerks

12. A．printed       B．shot   C．unused     D．recorded

13. A．film    B．card  C．camera     D．packet

14. A．frequently   B．personally C．alone D．actually

15. A．rules   B．pictures    C．handbooks       D．performances

16. A．case    B．work C．time  D．position

17. A．story   B．place C．photo       D．show

18. A．only    B．almost      C．never D．nearly

19. A．advice B．experience C．quality      D．service

20. A．care    B．serve C．like    D．know

   Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest __1__ out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she __2__ her visit.  She told the front-desk clerk she had had a (n) __3__ vacation, but was heartbroken about __4__ several rolls of Kodak color film she had not yet __5__. At that moment she was particularly __6__ over the loss of the pictures she had shot at our Polynesian Luau, __7__ this was a memory she especially treasured.

    Now, please understand that we have no written service rules __8__ lost photos in the park. __9__, the clerk at the front desk __10__ Disney's idea of caring for our __11__. She asked the woman to leave her a couple rolls of __12__ film, promising she would take care of the rest of our show at Polynesian Luau.

    Two weeks later the guest received a __13__ at her home. In it were photos of all the actors of our show, __14__ signed by each performer. There were also __15__ of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own __16__ after work. I happened to know this __17__ because this guest wrote us a letter.  She said that __18__ in her life had she received such good service from any business.

    Excellent __19__ does not come from policy (政策性的) handbooks. It comes from people who __20__ --and from a culture that encourages and models that attitude.

    1.A．working　　　　   B．checking　　    C．trying　　　　  D．staying

    2.A．expected　　　　  B．realized　　     C．paid　　　　   D．enjoyed

    3.A．disappointing　　  B．wonderful　　    C．uncomfortable  D．important

    4.A．taking　　　　    B．dropping　　　　 C．losing　　　　 D．breaking

    5.A．developed　　　　 B．taken　　　　    C．washed　　    D．loaded

    6.A．silly　　　　　　 B．nervous　　　　  C．calm　　　　   D．sad

    7.A．when　　　　    B．where　　　　    C．as　　　　    D．which

    8.A．covering　　　　 B．finding　　　　   C．making　　    D．keeping

    9.A．Excitedly　　　　 B．Fortunately　　   C．Therefore  　　D．Quietly

    10.A．understood　　   B．reminded　　　　 C．trusted　　    D．discovered

    11.A．workers　　　　 B．guests　　　　    C．managers　　  D．clerks

    12.A．printed　　　　  B．shot　　　　　　 C．unused　　    D．recorded

    13.A．film　　　　    B．card　　　　　　 C．camera　　    D．packet

    14.A．frequently　　   B．personally　　    C．alone　　　　  D．actually

    15.A．rules　　　　   B．pictures　　　　   C．handbooks　　 D．performances

    16.A．case　　　　   B．work　　　　　　  C．time　　　　  D．position

    17.A．story　　　　   B．place　　　　　　 C．photo　　　　 D．show

    18.A．only　　　　   B．almost　　　　　　 C．never　　　　 D．nearly

    19.A．advice　　　　 B．experience　　　　  C．quality　　    D．service

    20.A．care　　　　   B．serve    　　　　   C．like　　　　  D．know