As waiters，we deal with customers every day and when something goes wrong， somehow we have the ability to keep on going．It’s our responsibility to　 2 1　 the customer．　　

　　 I　 remember my first 　22 　job was at a fine restaurant．One afternoon，the manager informed all the cooks and waiters that a VIP 　23 　were coming for lunch. The group were　 24　 VIPs in the city’s fashion industry．

　　 After the group arrived and got　 25　 comfortably，drinks were 　26　 ．Normally，the head waiter would be in charge of wine service． 27 ，the manager asked me to serve that afternoon．I　 had 　28 　done wine service，nor had l ever served a group of twelve．

　　 I arranged 12 wine glasses on the tray and went to the table．As I 　29 　one of the glasses in front of the first customer，somehow I had　 30　 my grip(抓，握)and six glasses fell on top of a young woman，and then to the floor and　 31　 in pieces．I felt frightened and my face turned red．I apologized many times to the　 32　 and to the rest of the group．　

　　 Quickly，the manager　 33　 my aid and helped in the clean-up and sent out their drinks right away．I didn’t understand why，but the group were forgiving me and the young woman 　34　 informed me it was OK.

　　 My manager pulled me to the side and said，“If you know why an accident happened，

　 35　 from it and move on．You still have a table to serve and you can’t show your　 36　 or your disappointment．Mistakes and accidents do happen．Keep your　 37　 up and be confident．The glasses are replaceable．”

　　 I understood why he was truly a well 　38　 restaurant manager within the neighborhood．His　 3 9 　relationship with the group made the situation 　40　 and the group forgave me for that．

36．A．welcome　　 　　　 B．feed、　　 　　　 C．invite．　 　　　 D．please

37．A．waiter　　 　　　 B．cook　　 　　　　 C．servant 　　 D．director

38．A．group　　 　　　　 　　B．number　　 　　　 C．family 　　　 D．class

39．A．1et in as　　 　　　　 B．made up of　　 　 C．added up to D．recognized as

40．A．introduced　　 　　B．satisfied　　 　　　 C．seated 　　　 D．dressed

41．A．bought　　 　　　 B．sold　　 　　　　 C．ordered　　 　 D．got

42．A．Therefore　　 　　　　 B．However　　 　　　 C．Besides 　　 D．Though

43．A．often　　 　　　 B. once　　 　　　　 C．never 　　　 D．1ittle

44．A．set　　 　　　　　 B．broke　　 　　　　　　 C．cleaned 　　 D．shook

45．A．got　　　 　　　 B．caught　　 　　　 C．forgot 　　　 D．lost

46．A．stood　 　 　　　　 B．1ay　　 　　　　　 C．kept 　　　　　　 D．stayed

47．A．manager　　 　　　 B．guest　　 　　　　　　 C．man 　　　　 D．woman

48．A．took over　　 　　　　 B．came to　　 　　　 C．gave up 　　 D．rushed against

49．A．repeatedly　　 　　　 B．regretfully　　 　　　 C．impatiently D．angrily

50．A．hear　　 　　　　 B．tell　　 　　　　 C．change 　　　 D．1earn

51．A．apology　　 　　　 B．excitement　　 　 C．nervousness　 D．carelessness

52．A．nose　　 　　　　 B．face　　 　　　　 C．head 　　　　 D．hand

53．A．behaved　　 　　　 B．respected　　 　　　　 C．visited 　　 D． understood

54．A．new　　 　　　　　 B．famous　　 　　　 C．terrible 　　　　 D．close

55．A．calm　　 　　　　 B．comfortable　　 　 C．special 　　 D．possible

35．-Where did the money I had given you go, Jack?

　　 -On the dictionary，　　　　　 on the desk over there．

　　 A．it　　 　　　　　 B．that　　 　　 C．one 　　　　　　 D．the one

34．The increase in home computers means that families have much easier　　　 　to information．

　 　 A．measure　　 B．access　　 　　　　 C．way 　　　　　　 D．method

33．-Would you like to go to work by bus today?

　　 -No．I 　　　　　　walk．It’s such a lovely day．

　　 A．am able to　　 　　　 B．am used to　　 　 C．ought to　　 　　 D．prefer to

32. I’m very grateful for your help and hope that someday I may be able to do something for you　　 .

A. in exchange　　　 　 B. in turn　　　　　 　 　C. in return　　　　　　 　 D. in particular

31．This is a very interesting book．I’ll buy it，　　　　　　 ．

A．how much may it cost　　 　　　　　　 B．it may cost

　　 C．however much it may cost 　　　　　　　　 D．how may it cost

30．With so much work　　　　 his head all day long，he feels rather stressed in his daily life．

　 　 A．filled　　 　　　　　 B．to fill　　 　　　　　 C．filling 　　　　 D．being filled

29．___,he talks a lot about his favourite singers after class.

A. Quiet student as he may be 　　B.A quiet student he may be

C. Be a quiet studenthe he may 　　D. Quiet as he may be a student