Question

【题目】阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。

注意：每个空格只填一个单词。

When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understand. As a good communicator should be a good listener, five steps are advocated toward good listening.

The first step is cooperating（合作）. How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look an d should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.

When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.

Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.

The fourth step is to summarize（概括）what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.

Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.

When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

Topic	【1】 to understand
Reason	Difficult people hope they have been heard and 【2】 when they express themselves.
【3】 on listening	◆【4】 in agreement and make some sounds of understanding while a difficult person is speaking. ◆Repeat some【5】 that you have heard. ◆Collect information about the person’s expressions and find his【6】 . ◆Give a【7】 of what the person has said. ◆Confirm that the person gains【8】 from speaking his thoughts.
Result	A difficult person will be【9】 to cooperate with if understanding is achieved.
Comment	You may unlock the doors to difficult people’s【10】 after you listen and understand

Answer 1

【答案】【1】Listen/Listening

【2】understood

【3】Suggestions/Tips/Advice

【4】Nod

【5】words

【6】intention

【7】summary

【8】satisfaction

【9】easier

【10】hearts / minds

【解析】 【1】这篇文章的主旨是为聆听者如何理解口头表达有困难的人提出建议。因此，文章的中心词是listen，其目的是为了understand。

【2】 原文中的词汇。由文章第一句中的“they generally want at least two things: they’ve been heard and they’ve been understood.”可知。

【3】 本文的重点是如何理解表达有困难的人，表格的右侧就是作者提出的五点建议。

【4】 由第二段最后一句中的“You do this by nodding your head in agreement”可知。此题属于词型转换题。

【5】 此题属于释义题，根据第三段第一句中的“what’s been said”可知。

【6】 由第四段中的“gather information”和“figure out what intention he is hoping to satisfy”可知。

【7】 此题属词型转换题。根据第五段的第一句“The fourth step is to summarize what you’ve heard.”可知。summary 是动词summarize相对应的名词。

【8】 由倒数第二段中“he feels satisfied that his thoughts have been fully voiced”可推断出目的达到了，感到满意。

【9】由最后一段中的“less difficult”转换而来。

【10】 由最后一段“understanding is usually achieved”推断，因为相互理解了，所以“心”门打开了。